Technical Writer Writing

Experienced professional with over ** years of documentation including: Technical Writing- IT (IT Security, Architecture, User Guides), Creative (Commercials and marketing materials) and Legal (contracts and Sox compliance) Management: Resource Manager. Vendor and Project management.

Seeking positions that present new challenges and learning opportunities.

EXPERIENCE

10/24 – 01/25 ROBERT HALF (TECHNICAL WRITER / CONSULTANT)

Created policy, procedure and SOP documents for IT Operations at Kendra/Scott using Word, Excel and Visio.

03/24 – 9/24 PALADIN (TECHNICAL WRITER / CONSULTANT)

Worked with IT Division of HPB to identify and map system and network dependencies using Word, Excel and Visio.

10/22 – 08/24 PINNACLE (TECHNICAL WRITER / CONSULTANT)

Asked back to create documentation for Unisys (Software development) internal departments and User Guides for external client: the Department of Defense.

10/22 – 12/23 BRAVO TECH (TECHNICAL WRITER / CONSULTANT)

Create IT policy and procedure documentation for the IT Integrated Services Division of Choctaw Nation of Oklahoma (IT Security, Architecture, Service Desk, etc.). Also established SharePoint Master document library to retain final versions.

3/22 - 8/22 PINNACLE (TECHNICAL WRITER / CONSULTANT)

Created procedure and design documents for internal IT divisions and create User friendly procedure for external clients including LabCorp and the State of Washington.

8/21 – 12/21 ROBERT HALF (TECHNICAL WRITER / CONSULTANT)

Developed templates and created policy and procedure documents for IT Security Division of NRG Energy. Master documents stored in a Master SharePoint Library.

8/20-7/21 PINNACLE (TECHNICAL WRITER / CONSULTANT)

Created master templates for SOPs and Procedures. Developed documentation for internal teams and procedures for company clients including Department of LabCorp and the State of Washington. Documents and diagrams in Word and Visio. Created document library in SharePoint.

6/19 – 3/20 K-FORCE (TECHNICAL WRITER / CONSULTANT)

Worked with IT Security Engineers to create/update technical documentation (procedure and design docs) for Wells Fargo. Set up SharePoint document library.

2/19 – 6/19 SKILLSTORM (TECHNICAL WRITER / CONSULTANT)

Created/Updated technical procedures using Bank of America’s document management system.

3/17 – 2/19 GTL CORPORATION (TECHNICAL WRITER)

Performed technical analysis of RFPs and worked with RFP Developers to review, confirm and revise draft proposals.

11/08 – 2/16 ENERGY FUTURE HOLDINGS (RECORDS RETENTION MANAGER / TECH WRITER)

(2012) Promoted to Records Retention Manager with responsibility for identifying, cataloging and managing hundreds of Enterprise-wide records, standardizing documentation, establishing retention requirements and documenting SAP data application.

(2010) Promoted to corporate IT Division (Technical Writer) Created and maintained policy, processes for IT security.

(2008) Hired as a Technical Writer to review and update over 700 Call Center procedures. I standardized documentation templates, style guides and established version control. I created a Master Document Library using SharePoint.

SKILLS

WRITING: Over twenty years of writing experience including:

Technical writing

Operations/procedure manuals

Sales presentation/collateral tools

Proposals and RFPs

Internal Communications

Systems & System Migration Documentation

Process Flows / Diagrams in Visio

Data Migration documentation

Training materials & courses

Corporate communications

Sales collateral materials

Promotional campaigns

Radio/TV commercials

Courseware development

SAP data tracking & sharing

Lesson plans/curriculum

Business Communications

Product Brochures

Web content / design

News Briefs / Releases

Legal drafting and correspondence

Reports / Analysis Presentations

Social Media / Blogs

Marketing materials

Video training modules

Test scripts

INDUSTRIES IT (Security and software development), Financial, Banking, Real Estate, Telecom (AT&T, Cingular Wireless, T-Mobile), Airlines/Aviation, Call Center, Customer Service, Energy Utilities, Oil & Gas.

TECHNICAL WRITING Over 20 years of experience. Able to interview and observe Subject Matter Experts (Engineers, Banking, Accounting and IT Professionals) to create and maintain policies, procedures, process flows and other technical documentation.

MANAGEMENT Resource Manager at Consulting Partners oversaw hiring, project assignments, performance evaluations for all consultants. Acted as Project Lead during time as a Technical Writer. At EFH, mentored other Technical Writers and team members. Have managed up to 40 employees including consultants and free-lance artists. Producer/Director over TV and radio production crews.

COMPUTER/PC Each new position has required new and/or expanded skills. Software knowledge includes MS Office Suite, SharePoint, MS Project, FrameMaker, PageMaker, Robohelp, WordPerfect, Windows, Visio, PowerPoint, Excel, Captivate, Adobe Suite, PhotoShop, SnagIT, Lotus 123, e-mail, ServiceNow and Lotus Notes, Mortgage Director. Have a basic understanding of JAVA, HTML, Dreamweaver . JIRA and ServiceNow.

DOCUMENTATION I have drafted Policy and procedure manuals, customer service training manuals, Speed Sheets for PC Users, RFP responses, Contracts, Leases, Modification Agreements and closing docs. I have used Visio to document process flows (often with swim lanes) and architecture diagrams, technical information including Cloud connectivity, systems integration diagrams and install processes.

TRAINING Conducted undergraduate classes at East Texas A&M in both the Broadcasting and Journalism Departments. Created job aids for Business Operations. Developed training curriculum and retention testing, online training using Captivate and UPerform and created content outlines, storyboards and training modules using blended learning training solutions using ADDIE concepts.

COMPLIANCE / RISK Performed compliance/risk analysis and SARs reviews/reporting.

SOCIAL MEDIA I understand the concept of keywords and tags to create “traffic” to a site.

ITIL I have ITIL Certification and have utilized the processes to establish integration.

ORGANIZATION Can maintain high level of productivity while working under intense pressure and tight deadlines.

LEGAL Paralegal Certificate. Have performed contract review and analysis, Master Lease drafting and review, drafted Real Estate lending documents and closing instructions and worked with counsel to draft Title Opinions.

REAL ESTATE Real estate background covers residential, commercial and agriculture lending.

MARKETING I have written and produced TV and radio commercials, promotional spots and presentations and have coordinated ad campaigns which included print, billboard, radio and TV buys. In addition, I have created sales collateral materials and brochures.

EDUCATION

NATIONAL PARALEGAL INSTITUTE, Atlanta, GA. Paralegal Certificate . Specialization in Real Estate/Probate.

SOUTHERN METHODIST UNIVERSITY, Dallas, TX. BFA in Broadcast/Film. Minor in Literature. Honor Roll.

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