Human Resources Quality Assurance

*** *********** *****, **** *****, Beaverbank, NS, CAN, B4G 0A1

Cell: 902-***-****

Email: **********@*******.***; **********@*******.***

NADINA M. SMITH – CPHR, MBTI

OBJECTIVE:

To contribute to an organization’s long- term success, by strategically utilizing extensive knowledge/experience in HR best practices, preventative risk methodologies, performance management, employment laws, sustainability, quality assurance, continuous improvement, ethics and leadership.

To Whom It May Concern:

I graduated from St. Mary’s University (Halifax) Human Resources Management program (Organizational Psychology Option) and with my undergrad certificate in HR Management in May 2006. In 2007, I acquired my CPHR/CHRP (Chartered Professional Human Resources) professional designation. I have been an active member of the CPHRNS and the Canadian Council of Human Resources Associations (CCHRA) ever since. I have worked extensively in Human Resources for over 18 years, and have personally mentored over 25 HR students into professional careers. I can offer your company measurable successes, inspiring and strategic leadership, proven and effective, modern-day approaches in managing and sustaining diverse teams – especially in the areas of employment law.

Presently, I am the Director of Human Resources and Organizational Effectiveness for KRRC, a government funded hospital and long- term care facility for disabilities. My role reports to the CEO and Board, in implementing HR best practices, reducing risks, ensuring quality, safety, minimizing risk and evaluating HR metrics, as well as applying HR strategy. Since joining KRRC, my role has been involved in several transformations, restructures, job redesigns, complex process analysis, risk mitigations, budgets, union collective bargaining, arbitrations and mediations. I have worked successfully with CUPE and NSNU Unions, as well as served on several high level government committee stakeholder groups. My work involves: Quality/Risk, Learning and Development, Human Resource Management, Labour Relations, Occupational Health and Safety, developing and training staff on HR frameworks, recruitment, immigration, Workers Compensation and benefits, technology strategies, policy formation, diversity equity and inclusion – and while managing ten waves of the Covid 19 global pandemic. Overall, I am responsible for meeting the goals of Quality Accreditation and licensing. by ensuring HR best practices, ensuring seamless, cost effective and efficient transformation, based on strategy, while ensuring legal defensibility and compliance.

Prior to this, I was Chief HR Strategist of Variable HR Consultants, which provided a variety of HR consulting services, especially in the areas of legal compliance, HR curriculum for training, HR program development, Strategic Planning, Labour Relations, Engagement and OH&S. In this role I have performed work for various companies and individuals in Canada, including but not limited to: Canada Post Corporation where I was an (Arbitration Specialist) for CUPW, RSMC, APOC, etc…; (VON) Victoria Order of Nurses, (Consultant for Labour Relations & OHS) for (NSGEU, NSNU and CUPE Unions); NS OH&S Consultants Inc, Alberta Library, SGI Insurance, Hfx Police, Metro Transit, Canadian Tire, Capital Health NSGEU, Manufactures in Ukraine, Eastern College, Healing Centers, Retailers and more.

Prior to this, I was employed as Director of Human Resources for Halterm Container Terminal, which provided import/export services to global shipping lines. During this time, I reported on a quarterly basis to the Board of Directors of (Macquarie Bank) in New York, USA. Some of my key accomplishments at Halterm included: SWOT analysis and recommendations for prevention of risk in both OH&S and HR, as well as making cost effective and efficient recommendations for a change management strategy. I was responsible for creating, developing, training and implementing the first HR program in the organization’s history, as well as all relative HR policies, including drug & alcohol policies. I was responsible for improving traditional union/management relations and was the key representative with legal teams.

Nadina M. Smith, CPHR Phone: 902-***-****

My role at Halterm included recruitment of staff and executives, including expat recruitment; all HR direction/advisory with respect to employment law compliance; HR strategy, HR metrics/indicators, organizational development WCB/WCAT appeals, union grievances, progressive discipline, terminations, arbitrations, mediations, negotiations, performance management, and succession planning. In addition, I was also responsible for all employment contracts, establishing the compensation strategy, and managing wages of staff and executive salaries, as well as bonuses and budgets.

Prior to this, I was employed as Human Resources Manager with Marid Industries Limited, a full-service engineering contractor/manufacturer, located in Nova Scotia. The company specialized in structural engineering, drafting, technologists, (knowledge workers); metal fabrication, welding, and on-site crew erection (production workers); of structural steel buildings and bridges. It employed nonunion and union employees, the latter of which were governed by 4 differing unionized collective agreements for Ironworkers Union, Sheet Metal Unions and others. As HR Manager, I was solely responsible for Nova Scotia and Newfoundland’s strategic modernization and change management during Marid’s 2007 internal acquisition (from an already existing 25 year-long ownership and culture). This organizational change strengthened and modernized safety practices, improved WCB return to work processes, lowered WCB premiums, and modernized highly legislated HR policies.

Prior to this, I was employed as a Human Resources Management Instructor & Consultant of Eastern College, for what at that time was the post grad HR Management Diploma. I wrote curriculum for the HR program in OH&S and Research Measurement Evaluation and Statistics. The program included teaching from university level text, Employment Law, HR Strategic Planning, Professional Development, Leadership & Ethics, Compensation Management, Performance Appraisal, Diversity Management, Industrial Relations/Unions/Collective Bargaining, Employee Benefits, Employee Relations, Training/Development, Research Measurement Evaluation Statistics, Organizational Behavior, Organizational Development, Change Management, Accounting/Payroll, & Occupational Health & Safety.

My practical union work experience includes Canadian Union Postal Workers (CUPW), Rural Suburban Mail Carriers (RSMC) (APOC) and (CPAA); Nova Scotia Nurses Union (NSNU), Nova Scotia Government Employees Union (NSGEU), Canadian Union Public Employees (CUPE), Long Shoreman Union (ILA), Ironworkers Union, Checkers Union, Gearman Union, Operators & Engineers Union, Carpenters Union and Sheet Metal Union. My work with these groups has allowed me to learn an extensive amount on how to manage labor relations, grievances, mediations, negotiations, arbitrations, as well as the importance of building strong employer/union relationships. I have much experience applying HR to many differing work industries such as: healthcare, homecare, manufacturing, engineering, welding, metal fabrication, telecommunications, construction, shipping, logistics, transport, as well as security, private investigations for legal services and retail.

I acquired much of my practical HR experience from both for profit and not-for-profit Government groups. My work experience with the Nova Scotia Safety Association, an Occupational Health and Safety Training Association, enabled me to perform the practical role of several HR positions. Reporting to the Executive Director of HR & Operations, my position evolved over a seven-year period to an HR Generalist role. During this time, the organization paid me to attend the HR Management program at Saint Mary’s University to which I graduated in May 2006.

I have extensive experience and knowledge in both provincial and federal companies including: organizational development, HR strategic planning, employee engagement strategies, labor and employment legislation, conducting arbitration and defending organizations, human rights legislation, PIPEDA, FOIPOP, WCB legislation, and WCAT appeals, OH&S legislation and Principles of Loss Control, small claims, recruitment/selection, screening, interview processes, new hire orientation, employee consultation, progressive discipline, employee/board events, award ceremonies, health/wellness programs, policy formation, employment contracts, compensation, benefits, payroll, HRIS databases, ERP system and integration, conflict resolution, accident investigation, harassment investigation, workplace violence, sexual and other harassment investigation and procedures, employee/labor/employer relations, staff training, employee surveys, return to work program management, drug and alcohol addiction policies/management, research and statistics, key performance indicators, HR dashboards.

Nadina M. Smith, CPHR Phone: 902-***-****

Additionally, I have experience and knowledge in executive training/coaching, mentoring, change management, terminations, severance packages, lay- offs, Labor Market Impact Assessments for expat recruitment, psychometric testing, MBTI team performance, grievance and arbitration procedures, negotiation, mediation, conciliation, bargaining, diversity equity and inclusion, and mental health management of workers. I have much experience with Sustainability Management and Quality Assurance requirements, as well as document and data controls.

I have much experience working within executive committees and senior management teams, as well as diversity groups, and have performed Chair and Management roles on Diversity Committees, Joint Occupational Health and Safety Committees (JOHSC) and Workplace Health and Safety Committees (WHSC). I have worked with government organizations such as, WCB, WCAT, Office of the Employer Advisor (OEA), Department of Labor and Advanced Education, Human Rights Commission, Department of Community Services, Protections for People in Care (PPC, Skills & Development Canada, Department of Transportation and Public Works, Nova Scotia Apprenticeship, Canadian Manufacturers and Exporters (CME), Halifax Port Authority, Halifax Employers Association (HEA), Nova Scotia Construction Relations Association (NSCLRA), Nova Scotia Community College (NSCC), as well as Diversity Groups such as Black Business Initiative (BBI), MISA, and Eskason, ISANS, as well as the Health Association of Nova Scotia (HANS).

I have extensive experience in effectively managing HR budgets, wages, salaries, and executive bonus budgets. I have experience in managing multiple project initiatives, problem solving, multi-tasking, presentations, deadlines, supervising others, training, mentoring, dealing with difficult people, analytics and metrics. I have also been involved with corporate budgets, Capex and EBITDA.

I work well within a team capacity and am recognized for being a positive and supportive member of management and staff. I am recognized for my ability to be dedicated, confidential, approachable and professional; while able to make sound and solid business decisions in times of high pressure or stress. As an HR leader I focus my decisions on engaging teams for the best outcome, ensuring integrity in decision making, following compliance standards, and doing the right thing for clients and employees. I believe in seeing the ability in all individuals and promote this in all my undertakings.

I would be delighted in discussing more of what I can offer your organization, as well as providing letters of recommendation and references from all my employers.

Respectfully,

Nadina M. Smith, CPHR (MBTI) CELL PHONE: 1-902-***-****

**********@*******.***

**********@********.***

Linkedin: http//www.linkedin.com/in/findhrstrategistnow

Organizational Development Quality Risk Workers Compensation Strategic Planning

Employment Law Recruitment Training Development Strategy Vice President

Human Resources Management Diversity HRIS Compensation Vice President

Budget Immigration HR Analytics Occupational Health and Safety Restructure Board

Performance Management Engagement Continuous Improvement Compensation

258 Heatherglen Drive, Lost Creek, Beaverbank, NS, CAN, B4G 0A1

Cell: 902-***-****

Email: **********@*******.***; **********@*******.***

NADINA M. SMITH – CPHR, MBTI

Education & Knowledge:

University New Brunswick NB, 2024 Certificate Leading Psychologically Safe Workplaces

Workplace Law Consulting, On, 2024 Workplace Human Rights and Labour Law Updates

UKG ISANS. NS 2022 Certificate ISANS and Govt for Immigration Recruitment

Diversity Equity Inclusion, NS, 2021 Certificate Diversity Equity Inclusion and Strategic Planning for Organizations

CPC, ON, 2019 Fully trained by Ontario Legal Team (Defense Regular Formal Legal Arbitrations)

Toro Consulting, NS 2019 Certificate Risk Management for Employers 21st century

Dale Carnegie, NS, 2018 Certificate Dale Carnegie Strategic Leadership for Managers

Caliso ISO 19011, Halifax 2018 Certificate Auditing Quality and Environmental Management Systems (QMS, EMS)

Psychometrics Canada, On, 2015 Certification Myers Briggs Type Indicator Instructor (Psychometrics) Recruitment

Average 98%

FMCS, Ottawa 2014 Certificate in Negotiations, Contracts, Interest Based Negotiation, Bargaining

Average 96%

Dalhousie University Certificate in OH&S Accident Investigation & Defending Prosecution

Halifax, Nova Scotia Average 98%

2013

Saint Mary’s University Certification Human Resources Management (Organizational Psychology Option)

Halifax, Nova Scotia Advanced Standing Honors (CPHR Designation in 2007)

2001-2006

Maritime Business College Paralegal Diploma (Office Specialist)

Halifax, Nova Scotia Advanced Standing Honors 98%

1994-1995

Saint Mary’s University/Acadia BA, Inc.

Halifax, Wolfville 1992 - 1994 English/Business Admin/Commerce

Advanced Standing Honors

Computer Related Training:

Microsoft Office MSWord MS Excel PowerPoint, Microsoft Edge, 365

Outlook Simply Accounting Access Syspro Clarity/ERP, SAP, Avanti, Criteria

Internet Email WordPerfect Netsuite, Avanti, Prosafe,

Adobe Pro* Keyboard 80wpm. Photoshop, Visio HRIS, HR Software, Taleo, Workday, Others

(OH&S) Safety Training:

*Marijuana in the Workplace *ISO and QA, EMS *Board Reports *OHS Reporting

*OH&S ACT *Principles of Loss Control *Principles of Loss Control Audit *Hazard Identification

*WHMIS/First Aid *Leadership Safety Excellence *Safety Orientation *WCB Process Mapping

*Workplace Safety *Occupational Health & Safety *Hazard, Risk, Accident Invest. *WHSC

*JOHSC/WHSC *Due Diligence *Root Cause Analysis *Back Injuries

*Accident/Incident Investigation *Reasonable Suspicion for D&A *Industrial Hygiene *Musculo Skeletal Injury

*OH&S Prosecution *Regulatory Response DEL *OH&S Investigation *Sustainability Training

Covid 19 WCB Mental Health Psychological Safety

Nadina M. Smith, CPHR Phone: 902-***-****

HR Legislation Training: Stewart McKelvey, McInnes Cooper, Cox Palmer, Lorman, HRANS, OEA, Canada Post:

*Tragedy At the Workplace *Labor Standards Tribunal *Emergency Response *Mental Health at Work

*The HR Factor *Competition & Solicitation *Medical Confidentiality *HR Law

*Recruitment *Former Employees *Surveillance & Work *WCB Assessment Rates

*Probationary Employees *Attendance Management *Progressive Discipline *Human Rights

*Maternity/Paternity Leave *Personnel Files *Managing Older Workers *HR Law Essentials

Addictions and Discipline *Workplace Change Policy *Communications *Canadian Emp Law

*Drugs & Alcohol at Work *When Workers Won’t Work *Psychiatric Disabilities *Strategic Planning

Motivating Employees *Training Opportunities & Work *Employer Liabilities and Alcohol *Gender Leadership

*Occupational Stress *Dynamics of Interviewing *Violence in the Workplace *WCB Legislation

*Conflict Resolution *Sensitivity Training *Motivation *WCB Investigations

*Self Efficacy *Best Employers *Interest Based Negotiation *Return to Work

*Canadian Employment Law *Employment Contract Law *Employee Termination *LGBTQ, Diversity

***Arbitration (Regular Formal) Micro Aggressions Bullying Cannibas Duty to Accommodate

Work Experience:

Kings Regional Rehabilitation Center May 2020 - Present

Kings County, NS

Position: Director HR & Organizational Effectiveness

Reviews and analyzes organizational resources, processes, and restructures/redesigns workflows, process, procedures, technology systems, while keeping in mind budget considerations, HR best practices, care requirements, safety and ethics.

Restructuring of Organizational Charts and/or Departments while optimizing engagement strategies for teams, advising on Organizational strategy.

Ensuring HR Compliance, OH&S Compliance, Collective Agreement Compliance, Contract Compliance, QA Standards

Assessing opportunities to eliminate risks, improve budget by saving costs, improve operational efficiency and effectiveness.

Advise on risk and best practices with respect to labor, mediation, arbitration, union relationships and management

Engage teams to work together instead of against each other, minimizing “I” and focusing on “We” in successes

Ensuring continuous improvement, trust and excellence in all standards processes and procedures.

Developing a Management team who are respected, competent, high performing and trusted by others.

Ensuring follow up, keeping on task, and ensuring strategy planning and deadlines are met.

Designing and implementing HR frameworks, strategies, finding solutions to risk gap issues.

Ensuring HR metrics to establish quantitative data, so that information can be tracked and managed appropriately.

OH&S and technology design, incident reporting technology configuration, HR technology configuration

Advising on knowledge of collective agreements, unions, grievances, mediation, arbitrations, legislation, case law and precedents, bargaining, provincial lead for industry sector.

Key liaison with legal teams, HR stakeholder teams, collective bargaining team with unions.

Communicating effectively in both verbal and writing, representation of KRRC in a professional manner to stakeholders.

Ensuring the protection and care of clients/staff while working within 4 waves of a pandemic Covid 19.

Managing an HR team to achieve HR and Org strategy goals. Performance Management, Coaching, etc..

Comprehensive HR training to Program Managers and Directors.

Ensuring strong relations between NSNU and CUPE Unions and Management, as well as Non Union employees.

Canada Post Corporation Aug 2019 – May 2020

Halifax, NS

Position: Arbitration Specialist/Industrial Relations

Case file analysis and cost analysis on Arbitration level union Grievances

Preparation of Arbitration cases,

Defending Corporation in Arbitration cases, Determining Remedy, Resolve, Pay Out

Knowledge of collective agreements, unions, grievances, arbitration, legislation, case law and precedent

Conducting Pre Arbitration in an effort to resolve Arb files and negotiate their resolution, prior to Arbitration

HR Advisor to Management with respect to legislation, case law precedents, HR, OH&S

HR Advisor to Management with respect to progressive discipline of serious misconduct and suspensions

HR Advisor of Employee Termination level case files

Working with teams, building relationships of trust, communication in writing and verbal

Working within KPI targets for the resolution of back log Grievance files in Atlantic Canada

Working knowledge of SAP, ERP, MS Office, HR Factors, etc…

Nadina M. Smith, CPHR Ph: 902-***-****

Variable HR Consultants May 2017 – May 2019

Middle Sackville, NS

Position: Chief HR Strategist (Companies: Halifax Regional Municipality, Canada Post, Victoria Order of Nurses, Bromelin Consultants, NS Safety Consultants, Ukraine)

Performing a variety of HR outsourcing functions for companies and/or individuals in Canada especially in org change mgt.

Troubleshooting complex HR issues, SWOT Analysis, Risk mitigation, JOHSC, provide solutions to challenges.

Building HR programs, Building HR frameworks, Conducting HR Audits for compliance on programs

Contracts, Mediation, Negotiations, Training, Policy formation, Conducting Terminations, Discipline, Severance Packages

Recruitment of Executive, Management, Staff, Labor Market Impact Assessments for Expat

HR Strategic planning, Compensation analysis and strategy, Labour Relations

Professional advisory consultation and opinion on areas of employment law, HR laws, OH&S, JOHSC

Halterm Container Terminal May 2014 – Apr 2017

Halifax, NS

Position: Director of Human Resources

Performing all duties of HR Management to executive team, Union (ILA, Gearman Union, Checker Union) and staff

Advising on HR Legislation by Federal and Provincial requirements

Creating an HR department that has never existed previously at Halterm

SWOT analysis, Gap Analysis, ROI Analysis, Job Analysis, Compensation Analysis, Risk Analysis

Sustainability Management, Change Management

Modernizing and improving areas of HR, Quality, and Safety Culture, including Drug & Alcohol, Rehabilitation

Organizational Development, Restructures, Working with Unions, Negotiations, Collective Agreements

Training, Apprenticeship Program, Creating, Development and implementation of all HR Policies to Execs and Staff

Union Arbitrations, Grievances, Mediation, Progressive Discipline

Reporting to Macquarie Bank Owners and Board of Directors, Signing Authority on Checks

Strategic Planning, Business Planning, Risk Planning WCB Appeals, WCAT and Return to Work, Safety Rep

Recruitment and Labor Market Impact Assessment Recruitment for Expat Recruitment

Driving Performance, created online Appraisal and developed a comprehensive bonus system

Succession Planning, HR Metrics, KPI’s, Benefits

Budgets of 3 million, including wages and salaries, bonus, Compensation strategies

Key Liaison with all legal teams

Marid Industries Limited

Windsor Junction, Nova Scotia

Position: Human Resources Manager (NS and Nfld.) May 2007 – May 2014

.

Performing all duties and responsibilities of HR to staff, Ironworker Union, Sheet Metal Union, and management.

Advising on HR legislation and its accurate application to business practices, HR compliance.

Developing strategic planning initiatives toward progression and modernization in HR practices.

Overseeing the implementation of OH&S programs and identifying trends for improvement.

Analysis, HR metrics, surveys to ascertain quantitative measurement of HR focus.

WCB, legislation and appeals, incident accident reports, frequency/severity.

Gap analysis, needs analysis, SWOT Analysis, HR audits, Employee Surveys etc…

Communication, Job Analysis, Recruitment, Selection, Training, Development,

Performance Reviews Compensation Reviews, Health & Wellness, Social Events

Employee Relations, Employee Negotiations, Employee Conflict Resolution

Industrial Relations, Collective Agreements, Working with Unions

Progressive Discipline, Legislative compliance issues

Advisory consultant to management for external business opportunities

Developing diversity programs, embracing diversity.

Joint Occupational Health and Safety Committee employer representative

Ensuring fair, equitable, legislatively compliant, safe and healthy workplace

Drugs, Addiction, Rehabilitation

Terminations, Lay Offs

Literacy, Smoking Cessation, Other seminars of interest

Creating training presentations motivation, WCB, HR, training new supervisors and managers in HR disciplines and safety

Nadina M. Smith, CPHR Ph: 902-***-****

Marid Industries Continued

Compensation reviews, new organizational charts, job descriptions for all departments

Recruitment & Selection, Employment Contracts

Mitigation of legal issues, Appeals,

Creating strategic partnerships, government grant access

Training plans, succession plans

Executive and staff training

Research, development and implementation of new policies, WCB management and appeals

Eastern College May 2006 - June 2007

Halifax, Nova Scotia

Position: Instructor of Human Resources Management Program

Instructing adult learners for the advanced diploma of Human Resource Management.

Assisting in the quality control of curriculum for HR program.

Research, development, implementation of the first OH&S program manual for the college.

OH&S Consultant to General Manager/JOHS committee.

Conducts research on training information, with respect to all modules.

Created the first training program for HR Research Measurement Evaluation and Statistics.

Created program to identify metrics for HR related modules.

Wrote HR related program curriculum for the college on consultant basis.

Monitoring the progression of learning during extreme deadlines.

Managing student issues and various concerns while maintaining work deadlines.

Nova Scotia Safety Association Nov 1999- May 2006

Dartmouth, Nova Scotia, B3B 1C6

Position: Human Resources Generalist, HR Representative

Participated on senior management team with respect to human resources, and ensured all legislation human rights, labor standards were performed in the areas of: recruitment, selection, hiring, training, discipline, termination, PIPEDA, performance reviews, employment equity.

Effective member of senior management team working with policy, procedure, legislation, operational initiatives, absenteeism and all areas of HR.

Created and implemented HR operational planning initiatives, in accordance with strategic planning.

WCB administration

Assisted in the review of HR practices and responsible for making recommendation for change.

Coordinated special events for board, annual general meetings, national conferences, staff.

Implemented new HR database and transfer. Maintained database with PIPEDA.

Identified appropriate training for staff and implemented new training procedure.

Maintained accurate job descriptions, in consultation with Directors and ISO.

Performed recruitment, selection. Conducted interview process and new hire orientations.

Performed pre-screening interview process, testing, references, and recommendation of hire.

Participated in carrying out progressive discipline for employees.

Employee relations, negotiations and counseling.

Conducted advisory role on employee issues/complaints with staff/management.

Benefit administrator, conducted contract reviews of benefits with alternative providers.

Maintained employee absence information for paid sick, bereavement, vacation, over time.

Participated in public relations for board and governance, DEL, HRDC, WCB.

Responsible for writing assignments of web profiles, employee events, weekly memo.

Responsible for yearly board of director budget and national conferences, staff budget.

Implemented government/HRDC grant programs for students, SUB plans, accessible plans.

Acted in a confidential capacity to the general manager, board, senior team and staff.

Created recruitment advertisements to ensure qualified pool of applicants, internal/external.

Supervisory duties of staff in absence of departmental Directors.

Conducted all property contract negotiations and reviews for renewal.

Worked with ISO total quality management system.

Advisor of HR legislation compliance.

Researched and developed several HR initiatives, still being used by NSCSA today.*

Nadina M. Smith, CPHR Ph: 902-***-****

NOTEWORTHY ACHIEVEMENTS

Kings Regional, Rehabilitation Center (KRRC Hospital)

Became a designated employer with NS Department of Immigration allowing access to diverse candidates

Reduction in Temporary Earning Replacement Benefits costs of 154,000.00, (46% reduction in TERB, 27% reduction claims)

Reduction of Extended Earning Replacement Benefits costs of $25,000.00

Reduction of Total Costs associated with WCB Claims of $345,000.00

Reduction of HR associated Labour Hours 70%. Costs associated with Labour reduced 80%.

Nominated by CPHRNS as one of three Best HR Teams in the Province of NS for 2023.

Ensured KRRC met Accreditation & Quality Standards - QA External Auditor noting “the best HR document and data control program he has ever audited in Health Care and Long Term Care organizations across Canada.”

Committee lead with WCB and OHS Division in a joint initiative to create the first OHS Safety Management System for Healthcare

Ensured the health and safety of staff and clients by developing a Covid 19 HR Plan (testing policy/procedure; training).

Streamlined chaotic scheduling process problems with PM’s by conducting deep dive sessions and maximized resources.

Review, configuration design and implementation of technology for HR, OH&S and Scheduling

Cost reduction of 200,000 first six months

Saved 100,000 in mediation/pre arb on termination cases first year, including those with tenure over 20 years.

Successfully closed out over 80 high risk and high complex case files, without going to arbitration and for minimal costs.

Coached Coordinators into high performing Manager roles

Found solutions for 38 Risks and developed, trained and implemented initiative plans to mitigate or eliminate

Trained all Program Managers, Directors and CEO on HR best practices

Built trust and communications with staff and management, with a resistant culture and during Covid 19 Pandemic.

Developed and implemented a continuous improvement culture, safety culture and HR culture

Developed first HR program and trained/mentored a 5 person HR Team on how to develop, apply HR initiatives

Developed first HR strategy involving key metrics for HR, OHS, WCB, and more

Change agent during two CEO appointments during first 7 months with

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