Customer Service Health Care
Resume:
KATRINA MURPHY
Fishers, IN *****
************@***.***
Professional Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Authorized to work in the US for any employer
Work Experience
CSR 2
Vision Financial Services, Inc-Remote
Present
Answer inbound and auto dialed outbound calls to educate members on HIP/MDWise of their redetermination dates as they have resumed the annual eligibility requirements, making sure that all hipaa verification is met per company policy guidelines. CSR - Customer Service Representative (Remote)
UnitedHealthcare-Remote, Indiana
October 2023 to March 2025
Assisted members, patients and customers with their health care needs, providing support and guiding them through the healthcare system.
As a Navigator, I assisted members with navigating the complexities of the health care system and educated them about their benefits and connected them with area resources. Provided them with compassion and understanding, based on individual needs. Customer Care Advocate
Live Nation-Noblesville, IN
May 2023 to September 2023
• Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality and provide an exceptional show experience.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Medicaid Eligibility Specialist
Department of Family and Children's Services-Noblesville, IN October 2022 to January 2023
• Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
• Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
• Explained eligibility details and affordability options to patients with kindness and respect. Census Enumerator
US Goverment-Noblesville, IN
March 2020 to June 2020
• Read maps and located addresses to complete assigned forms via personal interview.
• Contacted people through telephone, email and in-person to obtain pertinent data.
• Asked questions in accordance with instructions to obtain person's name, address and age. Specimen Processor
AllMedical Job Placement Agency-Indianapolis, IN
June 2013 to November 2014
• Prepared specimens for in-house testing and for transport to off-site to reference laboratories.
• Cleaned and prepared lab equipment for solutions, specimens and samples.
• Labeled and numbered specimens for accurate recordkeeping and blind testing. Medical Assistant
Dr. Gingerich-Valparaiso, IN
April 2010 to March 2012
• Scheduled appointments for patients via phone and in person.
• Measured vital signs and took medical histories to prepare patients for examination.
• Documented notes during patient visits.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Conducted insurance verification and pre-certification and pre-authorization functions. Education
Associate of Science in Medical
Brown Mackie College-Michigan City, IN, US
December 2009
High School Diploma in Terre Haute North Vigo High 2008
Skills
• Call Documentation
• Computer Skills
• Specimen collection / processing
• Customer Service Excellence
• Relationship Building
• Work Prioritization
• MS Office
• Payment Processing
• Remote Office Availability
• Understanding Customer Needs
• Calm Under Pressure
• Data Entry
• HIPAA
• Professional Telephone Demeanor
• Vital signs
• Inbound Customer Service
• Customer service
• Customer Service
• Problem Resolution
• Multitasking and Prioritization
• Multi-Line Phone Systems
• Customer Data Confidentiality
• Email Correspondence
• Customer Relations
• LiveChat Messaging
Contact this candidate