Store Manager Business Management
Resume:
ToniMarie Sandoval
** ***** ** ******** **********, Store Manager of the Year And Highest Sale Increase Award Winner!
Las Vegas, NV 89102
******************@*****.***
Professional Summary
Dynamic and results-driven Store Manager with 13 years of progressive business management experience, recognized for exceptional leadership and operational excellence. Awarded Store Manager of the Year for outstanding performance and credited with consistently doubling annual sales goals. Proven ability to build high-performing teams, drive revenue growth, and deliver exceptional customer experiences in fast-paced, competitive environments. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
General Manager
Murphys-Las Vegas, NV
December 2024 to Present
• Developed and implemented strategic plans to drive business growth and increase profitability
• Leads a team of 15 employees, providing guidance, training, and support to ensure high levels of productivity and performance
• Negotiated contracts with suppliers/vendors resulting in cost savings
• Instituted quality control measures ensuring consistent delivery of high-quality products/services
• Implemented customer loyalty programs resulting in increased repeat business Owner and Operator
TMS CLEAN AND HANDY-Las Vegas, NV
February 2019 to Present
Runs a small cleaning and repair business for commercial and residential homes and businesses in the Las Vegas and Henderson valley.
• Fulfills all appointments for quality control
• Advertises and makes all upcoming appointments.
• Keeps strict paperwork on costs for supplies and makes all receipts and keeps record of all incoming and outgoing funds for tax preparation.
• Maintains customer service excellence by providing 100% satisfied we guarantee it! results. Office Manager
Boardwalk Suites-Las Vegas, NV
January 2024 to December 2024
• .Works with General Manager to ensure quality and integrity of entire motel.
• Supervisor of all other employees such as maintenance crews and Housekeeping staff.
• Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence.
• Oversaw inventory management, ensuring adequate supply levels while minimizing waste and reducing costs by +96%.
• Negotiated contracts with vendors for office supplies/services to secure cost-effective solutions without compromising quality or service levels
• Managed relationships with external stakeholders such as clients, suppliers/vendors, contractors/ subcontractors in a professional manner
• Improved customer satisfaction ratings by implementing a feedback system that resulted in an increase of customers reviews by +87%.
• Motel is being purchased and made into low income housing by the city of Las Vegas, Job ended December 2024
General Manager
Shell-Las Vegas, NV
December 2018 to February 2021
• Supervises a deli, a car wash and a c- store in the Northwest part of Las Vegas, NV
• Leads an increasing sales team, trains, hires and motivates all employees.
• Meets with Vendors multiple times a week and maintains a strong relationship to keep merchandise and branding a top priority for the business to maintain a +.45% over last years sales.
• Works with Coremark, US Foods, and Nicholas Foods to supply all merchandise and supplies needed for the Deli, Store and Carwash.
• Responsible for all deposits and all money as well as maintaining Registers and Opening Paperwork
• Responsible for all schedules and delighting of tasks
• Supervises and performs all tasks for private owners of a multi business property which consists of 7 other businesses.
Owners died, and the property was sold to Green Valley Grocery.
+1-888-***-**** Shell Gas Direct Line
General Manager
7Eleven-Las Vegas, NV
July 2013 to December 2018
Tyrone Cutting - 702-***-****
• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Developed and implemented strategic plans to drive business growth and increase profitability
• Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
• Analyzed market trends and competitor activities to identify opportunities for improvement and innovation
• Managed inventory levels to optimize stock availability while minimizing carrying costs
• Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
• Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
• Negotiated contracts with suppliers/vendors resulting in cost savings General Manager
Genesco-Saint George, UT
July 2009 to June 2013
Melissa Racketeer 702-***-****
• Reported to district and regional manager.
• Increased $1 million over LY sales and $750,000 over Yearly goal.
• Received #1 Customer service award for $500,000 Increase award over last year sales.
• All expenses paid trip to Nashville, TN to meet the entire Corporate executives and Home office of Journey's/ Genesco.
• Received highest award possible: Manager of the Year for 2012 for Journey's.
• Developed and executed marketing campaigns to increase brand awareness and attract new customers
• Established strong relationships with local community organizations through sponsorships or partnerships which increased brand visibility
• Collaborated with regional managers on strategic planning initiatives such as new product launches or promotional events
• Developed and maintained strong relationships with key customers, addressing their needs and ensuring high levels of satisfaction
• Managed store budgets, tracking expenses, and implementing cost-saving measures to maximize profitability
• Coordinated with corporate headquarters on product assortment decisions based on local market demands
• Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
• Created comprehensive training programs for new hires as well as ongoing development plans for existing staff members
Lead Waitress
GIOVANNI'S PIZZA-Las Vegas, NV
May 2007 to July 2009
• Opened restaurant daily, preparing cold bar and register counts daily.
• Greeted and seated all customers.
• Ensured top quality customer service was received to each and every customer, each and every shift.
• Memorized all 29 menu items and all customers orders.
• Responsible for all to go orders both online and over the phone.
• Responsible for all drivers, chefs and waitresses duties daily.
• Reported daily to the owners, and made all deposits each day before opening.
• Responsible for all orders and shipments with US Foods, and Costco, Sam's Club and NV Beverage.
• Left for better opportunity in Saint George, Utah. Assistant Manager
Tuesday Morning, Inc-Henderson, NV
June 2006 to July 2009
GINA GISONDO 702-***-****
• Warm SprIngs/ Eastern, Eastern & Horizon Ridge & Locations •
• Assisting the Store Manager In running a 24,000 sq. Ft store.
• Responsible for making all nightly deposits.
• Closed store 6 nights a week.
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Monitored employee performance through regular evaluations, providing constructive feedback for professional development
Education
Associate's degree in Business Management
College of Southern Nevada-Las Vegas, NV
August 2007 to June 2009
Diploma in Henderson
Basic High School-Henderson, NV
August 2003 to June 2007
Skills
• Banking
• Cash register
• Quality assurance
• Supervising experience
• Computer networking
• Upselling
• Quality Assurance
• Research
• Recruiting
• Financial services
• Project management
• Financial Report Writing
• Senior leadership (10+ years)
• Financial report writing
• Profit & Loss
• Sales
• Custodial Experience
• Leadership
• Retail sales
• Account management
• Team Management
• Human resources
• Presentation skills
• Buffing
• Cash handling
• Payroll
• Adobe Acrobat
• Commercial Cleaning
• Telecommunication
• Zendesk
• Car Wash
• Outside sales
• Pricing
• Cold calling
• Operations Management
• Business Development
• Team management
• Program Management
• Driving
• Strategic Planning
• Load & Unload
• Assistant Manager Experience
• Computer Networking
• Operations management
• Social media management
• Program management
• Change Management
• POS
• Human Resources
• Office Management
• Management
• Supervising Experience
• Detailing
• Load & unload
• Business development
• Project Management
• Store Management Experience
• Bilingual
• Merchandising
• Cash Handling
• Contract Negotiation
• Legal Research
• Legal Drafting
• Event Planning
• Profit & loss
• Caregiving
• Landscape Maintenance
• Teaching
• Branding
• Budgeting
• Freight
• CRM software
• Process Improvement
• Freight Experience
• Senior leadership
• Leadership (10+ years)
• Mentoring
• Retail Management
• Presentation Skills
• Marketing
• Negotiation
• Telemarketing
• Analysis skills
• Spanish
• Customer service
• Inventory Control
Languages
• Spanish - Expert
Awards
Store Manager of the Year
April 2012
Highest Sales Increase Award
April 2012
Certifications and Licenses
Health Card
Tam card
Food Handler Certification
Sherrifs card
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