Spanish Language Customer Service

Rohit Bisht

Spanish Language Expert

Email –****************@*****.***

Phone-987*******

.

.

High performance in service and operational domain with sound research and customer service skills. Having more than 8 years of experience as a Spanish Language Expert. I have held roles like Quality Analyst, Tour manager, Interpreter, Translator, and Team coordinator. I believe in offering 100% client service fulfillment at all times, and I really enjoy working with the general public. I have a very helpful personality and take pride in assisting clients backed with a hardworking team.

.

.

Professional Experiences

Senior Spanish Language Expert May 2021-Present

Bull IT Services

Identifying hardware and software solutions.

Troubleshooting technical issues.

Maintain updated knowledge of company products and services to better provide customer support and service solutions.

Diagnosing and repairing faults.

Resolving network issues.

Installing and configuring hardware and software.

Speaking to Spanish and English speaking customers to quickly get to the root of their problem.

Consultant Oct 2020-April 2021

NIIT Technologies

Managing translation and interpretation projects with the highest level of accuracy and quality in an ever-changing and fast paced environment

Proficiently coordinating with team members to interpret and translate different Spanish terms in English

Communication with Spanish speaking clients to solve their queries

Interpreter

Mercury Travels Jan 2018-March 2020

Managing translation and interpretation projects with the highest level of accuracy and quality in an ever-changing and fast paced environment

Proficiently coordinating with team members to build expertise with various Tourism software tools specific to the company and the industry

Building effective, professional working relationships with clients, providing them guidance and calibrate on updates on products and services

Ensuring project tasks are completed through personal production, and support teams

Freelance Interpreter

2011-2014

Mercury Travels Pvt LTD

Catai India Pvt Ltd

Responsibilities:

●Manage ground duties for Spanish, Portuguese and English speaking groups in various parts of India

●Arranging their monuments visits, lunch, dinner and special events

●Translate and interpret client’s documents from Spain and Latin America

●Communication with Spanish speaking clients to solve their queries.

●Create marketing content in Spanish

●Follow and utilize all sources to offer timely solution to client’s requirements

●Translation and interpretation of specialized projects as per the company requirements

Quality Analyst 2009-2011

Convergys India

Responsibilities:

●Evaluate and analyze services provided by customer care agents.

●Responsible for improving end user services.

●Taking initiative to execute updates as per the clients.

●Interpretation of Spanish audio recordings

●Communication with customers and clients.

●Set-up and monitor reports to evaluate key project metrics

●Ensure quality measures are followed

Facilitation Executive

2007-2009

Catai India Tours

New Delhi, India

Responsibilities:

●Handling arrival and departure from/to airport and hotels.

●Office file handling

●Hotel booking and communication with clients in Spain.

●Translation and interpretation

●Taking feedback from customers and improving customer relation

●Arrange transport, guides and other ground duties for the guest.

+

Languages

Spanish: Advance Diploma in Spanish with Level (B2)

English: Advance Level

Portuguése: Basic

Hindi: Native Level

Education

Diploma in Business Management (level-7) Specialization in tourism & hospitality

2014 – 2016

Concordia Institute of Business

Auckland, New Zealand

Advance Diploma in Spanish language

2008 – 2009

Delhi University

Delhi, India

Certificate in Spanish language

2007 – 2008

Delhi University

New Delhi, India

B.A (Honors) Political Science

2007

Delhi University

Delhi, India

.

Contact this candidate