Customer service rep.

Miles Zollner

Sacramento, CA *****

**********@*****.***

916-***-****

Professional Summary

Skilled forklift operator with 10+ years of experience in warehouse operations, ensuring efficient loading and unloading of cargo, and maintaining a high level of productivity. Proficient in operating heavy equipment, including forklifts and pallet jacks. Proven ability to work safely and effectively in a fast-paced environment. I also have a vast background in customer service /customer relations with a solid tool set when it comes to problem-solving in the work related environment. I excel in leaderships roles and have a passion for sharing my knowledge ad helping others to see there goals and be successful in a team orientated work environment.

Work Experience

Construction Technician 1

All State Sales Group INC-Sacramento, CA

December 2024 to Present

• Performed on-site inspections and assessments of construction projects, ensuring compliance with safety regulations and quality standards

• Collaborated with project managers to develop detailed work plans, schedules, and budgets for construction projects

• Executed various construction tasks such as excavation, concrete pouring, framing, roofing, plumbing, electrical wiring, and finishing work

• Operated a wide range of construction equipment including excavators, bulldozers, cranes, forklifts, and power tools

• Conducted regular maintenance checks on equipment to ensure proper functioning and prevent downtime

• Coordinated with subcontractors and suppliers to procure necessary materials and equipment for construction projects

• Assisted in the preparation of project sites by clearing debris or obstacles to facilitate smooth workflow

• Installed temporary structures such as scaffolding or barricades to maintain safety during the construction process

• Monitored progress of construction activities to ensure adherence to project timelines and milestones

• Documented daily work logs detailing tasks completed, materials used, labor hours worked, and any issues encountered

• Implemented effective measures for waste management on site in accordance with environmental regulations

• Provided guidance and training to junior technicians regarding safe working practices and proper use of tools/equipment

• Collaborated with architects/engineers to interpret blueprints/drawings accurately before initiating construction activities

• Ensured compliance with building codes/regulations throughout all stages of the construction process

• Participated in regular team meetings/conferences to discuss project updates/progression

• Maintained a clean/safe working environment by adhering strictly to health/safety protocols

• Managed inventory levels of materials/tools required for ongoing projects through accurate tracking/ documentation

• Demonstrated strong problem-solving skills by identifying issues/obstacles during the construction process and implementing appropriate solutions

• Liaised effectively between clients/stakeholders and the construction team to address concerns/ requests

• Collaborated with quality control inspectors to conduct inspections/tests on completed work to ensure compliance with specifications/standards

• Utilized strong communication skills to provide regular updates on project progress to supervisors or clients

Forklift Operator/Dock worker

XPO Logistics-Sacramento, CA

April 2024 to Present

Loading and unloading of all inbound and outbound trucks.

• Operated forklift to load and unload shipments from trucks, ensuring safe handling of goods

• Efficiently organized and stacked pallets in designated areas, optimizing warehouse space utilization

• Performed regular inspections on forklift equipment to ensure proper functioning and reported any maintenance issues

• Collaborated with team members to prioritize tasks and meet daily production goals

• Maintained accurate inventory records by scanning barcodes and updating database systems

• Adhered to safety protocols and guidelines while operating forklift machinery, minimizing accidents or injuries

• Assisted in the packaging and labeling of products for shipment, ensuring accuracy and timeliness

• Utilized handheld devices or RF scanners to track inventory movement within the warehouse

• Worked efficiently in a fast-paced environment, meeting tight deadlines without compromising quality standards

• Communicated effectively with supervisors regarding any delays or issues that may impact workflow or delivery schedules

• Collaborated with dock workers to coordinate loading/unloading processes, ensuring smooth operations at all times

• Trained new employees on proper operation of forklift equipment and safety procedures in the warehouse environment

• Maintained cleanliness of work area by sweeping floors, removing debris, and organizing supplies

• Contributed ideas for process improvement initiatives that enhanced efficiency in daily operations

• Supported cross-functional teams during peak periods by assisting with various tasks as needed

• Ensured compliance with company policies related to shipping/receiving procedures

• Participated actively in team meetings to discuss challenges, share best practices, and propose solutions

• Safely operated other material handling equipment such as hand trucks or pallet jacks when required

• Achieved a perfect attendance record over XX months/years demonstrating reliability and commitment

• Demonstrated strong attention to detail when inspecting incoming/outgoing shipments for damages or discrepancies

• Collaborated with warehouse supervisors to develop and implement safety training programs for all employees

• Maintained a clean and organized work environment, contributing to overall efficiency in the warehouse

• Assisted in the loading/unloading of hazardous materials following strict safety protocols

• Implemented time-saving strategies that reduced loading/unloading times by XX%

• Efficiently managed multiple tasks simultaneously, prioritizing based on urgency and importance Rideshare Driver

Lyft & Uber-Sacramento, CA

June 2017 to Present

Forklift Operator/Order Selector

APL Logistics-Sacramento, CA

September 2023 to December 2023

• Operated forklift to accurately and efficiently pick orders from designated locations

• Utilized RF scanners to ensure accurate inventory counts and proper product selection

• Maintained a clean and organized work area, adhering to safety guidelines at all times

• Collaborated with team members to meet daily production goals and deadlines

• Performed routine maintenance checks on forklift equipment, reporting any issues or malfunctions promptly

• Loaded and unloaded trucks using forklifts, ensuring proper stacking of products to prevent damage during transportation

• Verified order accuracy by comparing picked items with purchase orders or invoices before shipment

• Followed company procedures for handling hazardous materials safely and securely

• Assisted in inventory control activities such as cycle counting, stock rotation, and replenishment of supplies

• Contributed to process improvement initiatives by suggesting ideas for optimizing warehouse operations efficiency

Warehouse Lead/Forklift Operator

1Click Logistics-Sacramento, CA

March 2023 to August 2023

Responsible for loading and unloading all inbound and outbound trucks. Responsible for all case pick area where the distribution center stored clients' products. Responsible for assisting with training new hires. Certified new hires on forklifts; standup and E-pallet equipment. Safety team lead as well as senior forklift operator and case pick lead. Certified Tree Climbing Specialist.

A Better Tree Service-Sacramento, CA

June 2021 to November 2022

Certified with wood chipper, chainsaw, as well as all required safety certifications. Responsible for maintaining both the health and longevity of trees in the Sacramento area. Responsible for the removal of hazardous trees/branches and all that apply. Pruning and planting.

Primary driver of company vehicles to and from work sites, proficient operator of tractor/Bobcat as well as stump grinder

• Safely climbed and trimmed trees of various heights and sizes to maintain their health and appearance

• Utilized specialized equipment such as ropes, harnesses, chainsaws, and pole saws to perform tree trimming tasks

• Performed pruning techniques to remove dead or overgrown branches for improved tree structure

• Executed precision cuts to shape trees according to client specifications and industry standards

• Identified potential hazards such as diseased or unstable branches and removed them safely

• Collaborated with team members to plan efficient routes for climbing and trimming multiple trees in a day

• Operated chippers, stump grinders, and other machinery to dispose of tree debris after trimming operations

• Ensured compliance with safety regulations by wearing appropriate personal protective equipment

(PPE) at all times

• Maintained tools and equipment in good working condition through regular cleaning, maintenance, and repairs

• Assisted in the cleanup of work areas by raking leaves, collecting fallen branches, and disposing of debris properly

• Communicated effectively with clients to understand their specific tree care needs and provide recommendations when necessary

• Completed assigned tasks within designated timeframes while maintaining high quality standards

• Adhered to environmental guidelines when performing tree trimming activities near protected areas or wildlife habitats

• Participated in ongoing training programs to enhance knowledge of new techniques, tools, safety protocols related to tree climbing

• Collaborated with arborists or horticulturists on complex projects requiring specialized expertise

• Provided guidance and support to less experienced climbers during challenging assignments

• Responded promptly to emergency calls involving fallen or hazardous trees that required immediate attention

• Scaled tall trees using proper climbing techniques including footlocking, double rope technique (DdRT), or single rope technique (SRT)

• Inspected trees for signs of disease, insect infestation, or structural weakness and reported findings to supervisors

• Operated aerial lifts or bucket trucks for tree trimming tasks at elevated heights

• Assisted in the removal of trees that posed a risk to property or public safety

• Collaborated with utility companies to trim trees near power lines while adhering to safety protocols

• Maintained accurate records of work performed, including time spent on each task and materials used

• Followed industry best practices for pruning cuts and branch collar preservation to promote healthy tree growth

• Suggested improvements in equipment or techniques to enhance efficiency and productivity Shift Leader

Jump Bikes-Sacramento, CA

January 2017 to December 2020

Shift Lead for twenty employees in both the warehouse and in the field. Field technician Box driver truck production worker assembling and repairing both electric bikes and scooters, delivery driver & trainer for all new hires. Implemented continuous improvements and safety initiatives. Reviewed daily production statistics and assessed performance workload metrics. Managed complex corporate and customer concerns while implementing solutions. Primary forklift operator, both sit down and stand up . Inventory and Quality Control Specialist.

Skills

• warehouse production (5 years)

• Pallet Jack

• Load & Unload

• Maintenance (4 years)

• Content Management Systems

• Janitorial (3 years)

• Conflict Management (10+ years)

• User Interface (UI)

• Materials Handling

• Tree Care

• RF Scanner

• Lawn Care

• Facilities Maintenance (3 years)

• Ratail merchandise

• Content Management

• Conflict Resolution (10+ years)

• Shipping & Receiving

• Supervising Experience (10+ years)

• Content Development

• Tree Trimming

• Forklift

• Box Truck

• Order Picking

• Excel (5 years)

• Climbing (3 years)

• Customer service (10+ years)

• Painting (5 years)

• Inventory Control

• Bucket Truck Experience

• (GMP) Good manufacturing practices (10+ years)

• Statistics

• Skid steer operator (2 years)

• Microsoft Word (3 years)

• Heavy Equipment Operation

• shift lead (10+ years)

• Commercial Driving Experience (5 years)

• Warehouse Management

• Landscape Maintenance

• Delivery Driver Experience

• Freight Experience

• Custodial Experience (3 years)

• Warehouse Experience

• Warehouse manufacturing (5 years)

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