United States Internal Audit

VINU BALAN

ATLANTA, UNITED STATES +404-***-****

DETAILS

Atlanta

United States

+404-***-****

****.************@*****.***

SKILLS

Advanced MS Excel

Tango Billing Application

SaaS Business Objects

Revenue Assurance

SQL

Internal Audit

Quickbooks

Quality Evaluation

Revenue Quotas

MS Powerpoint

Macros

PROFILE

Seeking opportunities with a leading organization to advance my career, leveraging over 9 years of expertise in internal/external audit across insurance, and telecom sectors. Highly motivated and adaptable, I excel in team building, management, and working independently.

EMPLOYMENT HISTORY

Store Manager at Snapfinger USA, Atlanta, Georgia

January 2023 — Present

• Generate monthly and daily sales reports using MS Excel and Google Sheets.

• Develop strategies to widen the customer pool, increase traffic, and optimize profitability.

• Maintain financial and statistical records using the Mercury Retail System.

• Train and supervise staff.

• Monitor pricing and stock control with price negotiations.

• Play a key role in meeting sales targets and maximizing profitability.

• Periodically liaise with head office.

• Manage inventory by maintaining sales records and restocking the store accordingly.

• Sign for products and services from vendors and cultivate positive vendor relationships.

• Safeguard, verify, and control all cash assets along with handling banking for the store.

Revenue Assurance Analyst at Tech Mahindra, Mumbai December 2006 — September 2016

Accomplishments:

• 18 Best Performance Awards (Internal Audit – Tech Mahindra).

• Nominated for Mahindra Rise, globally recognized for outstanding work and client appreciation.

Responsibilities:

• Analyzed data to detect potential revenue losses due to errors, fraud, or process inefficiencies.

• Designed and put in place measures to prevent revenue leakage and ensure compliance with regulatory requirements.

• Continuously tracked revenue streams, identified trends, and provided stakeholders with insights through regular reports.

• Worked with finance, operations, and IT teams to resolve revenue assurance issues and implement process improvements.

• Monitor USIM card operations such as activation, deactivation, and authentication, collaborating with HLR and HSS for accurate IMSI assignment.

• Maintained and configured core network components, ensuring smooth SIM integration and connectivity.

• Monitored unauthorized access, implemented encryption, and ensured compliance with security protocols.

• Managed SIM data, customer subscriptions, billing, and integrated SIMs with CRM and charging systems.

• Handled international SIM functionality, agreements with carriers, and compliance with GSMA standards.

• Collaborated with SIM vendors, manages profiles (including OTA updates), and ensured device compatibility.

• Addressed SIM-related complaints, supported replacements and activation issues, and assisted with SIM lock/unlock and PIN/PUK code retrieval.

• Ensured adherence to government regulations, managed lawful interception requests, and audits.

• Tracked service usage, prevents revenue leaks, and manages prepaid/postpaid accounts.

EDUCATION

Bachelor Of Fine Arts, Underwood College, Suwanee, GA 2019 — 2023

Bachelors Degree In Accounting and Finance, Mumbai University, Mumbai, India 2003

COURSES

Certification in Bartending, Indian Institute Of Hotel Management 2005

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