Customer Service Support Specialist
Resume:
Miranda Miller
***** ********** **, ************, ***** Carolina
***********.****@*****.***
PROFESSIONAL SUMMARY:
A friendly and attentive worker comfortable with various people and situations due to working in healthcare previously. Familiar with many different kinds of software and learns new things quickly.
EXPERIENCE:
Air Ramp Package Handler, UPS, July 2024 - May 2025
● Sort small packages by area code
●Communicate with other roles in the package sort warehouse to ensure packages reach their proper destination
●Weigh packages and confirm each bay had an appropriate load to ensure the safety of the pilot and a balanced plane during flight
●Load planes using proper lifting technique
●Fill out manifests for air ramp cans, ensure proper labels and visibility of needed information
Customer Service Associate, Walgreens, August 2019 - August 2023
●Handle cash register, count money and process transactions
●Answer the phone, provide information to customers, transfer them to different departments or place them on hold as necessary
●Use an electronic inventory system to dispose of and count products properly
●Fill prescriptions and sort products in the pharmacy
●Confirm patient identity and dispense prescriptions
Student Intern, Creighton University’s Research and Development Lab/Department of Information and Technology, May 2015 - August 2019
●Use of the college’s network and its devices, including scanning and copying machines
●Use of email and google documents to share information and update progress
●Sort files and organize the office
●Creation of pipeline documents for others to reference in regards to software operation
●Microsoft Suite and data entry in Excel
EDUCATION:
3D Animation and Games Applied Associates Degree, Metropolitan Community College, 2019 - 2022
●Create graphics and animations in Raster and Vector programs
●3D blocking, modeling, texturing and normal map baking
●Texture models in Substance Painter
●Material creation in Substance Designer
●Create complete environments in Unreal Engine with lighting and design considerations
College of Nursing, Creighton University, 2015 - 2019, 100 hours
●Training in therapeutic communication techniques and HIPAA
●Self evaluation skills involving reflection and positive growth
●Cooperate as a team to complete scheduled tasks
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