Administrative Assistant Customer Service/Data Entry
Resume:
Carolyn Callahan
Chesapeake, VA 23323
757-***-****/***********@*****.***
Hello,
The following is a summary of my work experience: Supervisor of Group Health & Dental Claims office, Administrative Assistant & Customer Service
I scheduled and maintained a tracking record of staff appointments for payroll purposes.
Processed payments by cash, check, credit/debit cards & balanced daily receipts.
Kept billing accounts up to date.
Created weekly, monthly, quarterly and annual reports for submittal to the corporate office.
Communicated with clients, doctors, surgeons and hospital administrators regarding policy benefits. The communications were via telephone, texts, emails and letters.
Trained new employees and made sure that the work flow was handled in an efficient, timely and correct manner. Greeted in excess of 20 customers daily and directed the customers to the person who could answer their question if I could not. I have been successful in communicating with clients and fellow employees via verbal and written correspondence. I have not had any problems in learning new computer systems.
The following is a brief work history:
Sharon Lynch State Farm Agency
3526 Dam Neck Road
Virgina Beach VA 23454
757 – 639- 7796
Contact person – Lydia LeCompte
7/2013 - 11/18/2024 & 03/1999 - 07/2000
I worked for Sharon for 2 different times. The first time I was an agent and sold home, auto and health insurance coverage. I left because her office was too far to travel each day. The second time I worked for Sharon I was an Administrative Assistant. I handled the billing, late payments. I communicated with our clients via phone text and emails to help them keep their payments up to date.
Mrs. Lynch, unfortunately, passed away and the new agent changed my hours from 30 hours to 12 hours each day. My commute was from 2.30 to 2.45 hours each day so I left the agency in November 2024.
Virginia Beach Tennis and Country Club
1950 Thomas Bishop Lane
Virginia Beach, VA 23454
Contact: Laurie Hackbirth
I worked there at 3 different times. They kept asking me to come back. 8/2000 - 2/2010
2/1995 - 2/1999 & 1/1989 - 12/1991
I was an Administrative Assistant – I kept track of the Tennis pros teaching hours and their pay. I also overlooked the Pro Shop, the inventory and shipping items. I filled in whenever the Manager and her assistant were not there. I helped with the tournaments and acquired sponsorships for the Major Tournament that was held there each year.
This was a very busy facility and we handled numerous phone calls each day as well as a good number of members each day. Shoreline Manufacturers Group
5209 Brockie Lane
Virginia Beach VA 23464
01/1999 - 02/1995
Vicky Mosteller – Office was shut down and Ms. Mosteller moved to another state.
I was a Sales Representative and I sold office furniture to the local military installations. I established the new territory for this company and all of my contacts were obtained though cold calling. I handled the transactions from the order to the delivery and installation of the furniture.
Virginia Plan Administrators Inc
Constitution Drive
Virginia Beach, VA 23502
02/1984 - 12/1988
This office was shut down, therefore, I do not have a phone number for this office.
I was the Manager of the Group Health & Dental Claims office. I hired and trained new employees as well made sure that the claims were handled in an efficient, correct and timely manner. I collected data on new medical procedures from doctors, surgeons and hospitals. I then submitted that information to a company who determined the usual and customary fee for that procedure. I okayed claims up to a $1,000,000.00 payment limit. I had to know Medical Terminology and used the ICH code to process claims. Lincoln National Life Insurance Co
Kroger Executive Center
Norfoik, VA 23502
05/1972 - 11/1983
This office was closed and the policies were moved to the Washington DC office. I was offered a position in the DC office, however I declined their offer.
I was the Supervisor of the Group Health & Dental Claims office. I trained new employees and I overlooked the processing of the claims . I wrote reports and submitted them to our corporate office in Fort Wayne, Indiana. I also collected data for this company as well regarding new medical procedures and submitted this information to our home office. I used Medical Terminology and the ICD code to process these claims.
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