Customer Service Inventory Control

Sylvia Evans

***** ******* ******* *****

Houston, Texas 77067

Cell Phone: 346-***-****

Highly motivated, tech-savvy professional with over 20 years’ experience in a fast-paced governmental environment. Extensive experience supporting colleagues and consumers in high-profile managerial projects. Exceptional analytical ability and talent for managing information. Certified Associate in governmental security originated tasks. Proficient in:

• Time Management Coordination • Extensive Records and Inventory Control

• Project Setup & Monitoring

• Knowledgeable in Microsoft

programs as software

• Knowledgeable in P.R.E. Enterprise

Application Launcher

• Typing skills (65 wpm)

• Project Communication

• Knowledgeable in KRONOS

system

• Knowledgeable in S.A.P. systems

• Customer service and public relations

experience

Professional Experience

2005–Present: Houston Police Department, Houston, Texas Homicide Division

Administrative Associate

• Advanced administrative and project support for Homicide Division Command Staff. Project Coordination/Management

• Manages payroll entries for 169 divisional personnel employees utilizing the KRONOS time-management system developing real-time evaluations on user transactions

• Trained, coached, evaluated, and developed employees to exceed departmental performance measurements

Responsible for entering all monthly reports presented by the Harris County Medical Examiner’s Office. Provide supplement documentation of those reports in official government medium. In addition, respond to the Medical Examiner’s request for documents from the Houston Police Department, Homicide Division meeting and exceeding time-constraints.

Sylvia Evans Page 2

Professional Experience, Cont.

• Research and prepare the Child Fatality Review this report requires compiling information and provide a synopsis of each instance incorporating information pertaining to living conditions, statement for others with intimate knowledge of the events, previous Child Protective Service reports, and autopsy reports. This compilation of information will also include of an individual was charged with criminal offense as the result of the investigation.

• Custodial Death Reports The compiled information is then forward to the Texas Attorney General’s Office for review.

• Process all certified mail request using Project Service database. Data Entry Operations

• Prepared best-practice guidelines for archiving project documents. Guidelines simplified document management process and were adopted company-wide

• Conducted research and trained staff on new techniques for document versioning that significantly reduced retrieval time and lost documents.

• Cataloged property inventory that seized during criminal investigations. Assign Certified Peace Officers responsibility for property dissemination.

• Assist in customer service venues responding to consumer’s question and correctly directing their path to resolution.

• Manage the incoming mail from the United States Post Office and Inter-Office communications

2005–2005: Spherion Temporary Service Houston, Texas Reliant Energy

Customer Service Representative

• Enrolled customers into new accounts.

• Created favorable impression of Reliant Energy by resolving expeditiously billing issues.

• Maintained professional and courteous relationship with complaining consumers.

• Educating consumers concerning new and innovative products of interest to them. 2002-2004 Choctaw Management Services/CMI Enterprise Houston, Texas Area Supervisor (30 Total Personnel)

• Trained, coached, evaluated, and developed employees to exceed departmental performance ratings.

Sylvia Evans Page 3

• Revised, organized, and prioritized office operations and procedures.

• Evaluate office production and revised procedures to improve office workflow efficiency

• Determined priorities for support staff by setting schedules, distributed daily work assignments, and monitor employee performance.

• Completed production or activity reports as required.

• Mentored support staff with work related problems searching for solutions through internal and external sources to resolve the issue and improve job performance.

• Review records, reports, correspondence, and departmental paperwork to ensure accurate compilation before dissemination.

• Perform administrative support duties and provided back up support when unforeseen issues arise.

• Initiated and maintained filing systems for expeditious retrieval of documents.

• Followed nationally recognized methods of records retention, retrieval, transfer, and disposal.

• Provided clerical and administrative support in processing documents and applications used in the adjudication and adjustment of status of documented aliens.

• Supervised all clerical tasks related to Naturalization ceremonies, including scheduling, preparation, and distribution of certificates and retrieval of documentation from applicants.

1999-2002 Choctaw Management Services Enterprises Houston, Texas Department of Homeland Security

Data Entry Operator

• Created Alien Files

• Verified all file creations

• Requested files from other governmental district offices

• Files documents

• File maintenance and operation reports

• Special searches, consolidations of Alien files, temporary files, and retrieval of files and applications

• Other assigned duties included but not limited to fee processing, deposits, and mailroom duties as needed.

Education

1983-1987 Jefferson Davis High School Houston, Texas

• Graduation Diploma

References

References are available on request

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