Customer Service Maintenance Worker
Resume:
Joseph Ornelas
Wylie, TX *****
****************@*****.***
Highly ambitious individual with great customer service abilities. Diligent in forecasting customer needs. Not afraid of a challenge in all levels of small/large scale projects, including group efforts. I believe in integrity and modesty. The goals I set for myself now will reflect on the person I am to become. I make the first step in admitting any of my short comings to myself so that I may reflect upon them and grow as an individual. Hold a strong philosophy in learning as much as I can, especially from those around me. I do my best to instill a high moral standing in anything I am trying to achieve no matter how challenging the obstacle may be. Skilled technician with experience in the automotive industry. Desiring to further my knowledge. Meticulous and excellent at multitasking while working under pressure.
Authorized to work in the US for any employer
Work Experience
Maintenance Worker
City of Plano - Plano, TX
March 2021 to Present
• Assist Crew Leader in diagnosing issues/complaints from citizens and resolving matter in a timely manner as effectively and efficiently as possible.
• Log information from All completed tasks in tablet with fine details.
• Use of Cartegraph to effectively carry out task such as valve location, shutting down water mains, notify and assign task, location of water meters, uploading pictures/videos for superiors for verification purposes, look up past task for current situations.
• Operate trucks in a responsible manner.
• Perform routine safety and maintenance inspections of vehicles.
• Clean and care for tools and equipment, generators, pumps, jackhammers and other assorted equipment and hand tools.
• Load and unload trucks. Excavate and fill trenches and ditches. And other related duties as required.
• Demonstrated experience using common hand tools and standard equipment used in maintenance work.
• Recognize occupational hazards in work activities and take safety precautions.
• Perform heavy manual labor for extended periods of time under adverse weather conditions.
• Maintain effective working relationships with other employees and the public and to engage public relations problems courteously and tactfully.
• Understand and effectively carry out verbal/written instructions and communicate effectively with other members of the staff, supervisor, and the public. Lawn Care Specialist
TruGreen - Plano, TX
August 2020 to November 2021
• Provide service to residential or commercial customers by making timely lawn, landscape, and/or irrigation applications.
• Diagnosing and correcting customer problems through service calls and other communications.
• Provide customers with product and service information and resolve lawn issues.
• Completing production reports, new sales forms.
• Customer invoice forms.
• Daily vehicle inspection report.
Lube Technician/Mechanic
The Auto Shop - Plano, TX
January 2016 to July 2020
• Maintenance of vehicles, including writing full descriptions of any safety as well as non safety issues.
• Inspection of vehicles by State requirements.
• Maintaining cleanliness of shop. Any and all duties asked of myself to finish in a timely manner.
• Trash disposal. Waste water maintenance. Proper oil disposal.
• Support of Master Technicians if aid requested. Transportation of customers to home and pick of customers if needed. Pick up of customer vehicle to bring to shop.
• Closing down shop at end of day.
Receiver
Lowe's - Allen, TX
February 2013 to November 2016
•Lawn and Garden primarily consisted of loading mulch, stones, and any other merchandise for customers. Swept entire lawn and garden at the end of the night. Palletized mulch/stones to make presentable for customers the following day.
•Given PT opportunity after seasonal position was over and placed in Inside Lawn and Garden
•Moved to un-loader in receiving. Here I learned and became certified in 3 machine operations including Forklift, Standing Forklift, Forklift Cherry Picker.
•Was promoted to FT as LTL. Was entrusted to manage my own time to multi-task projects. Finish video training to comply with company standards. Scanned all merchandise that I unloaded onto the dock in receiving. Stocked all LTL product in a timely manner before shift ended.
•Made Safety Team Member
•Trained new employees in guidelines and enforced polices with machines. Took notes about any safety violations in store that I personally noticed and delegated responsibility to the employee overseeing the department.
•Was made Head Receiver with more responsibility which still included LTL and Safety Team Member multi-tasking. Unloaded all trucks inside and out side of store with forklift, Unloaded appliance truck and placed in top stock was added to list deadlines to meet at end of day. Lube Tech/ Vehicle Inspector
Valvoline Instant Oil Change - Allen, TX
July 2014 to September 2015
•Obtained my Vehicle Inspector license through TxDPS
•My position consisted primarily of inspecting vehicles for any safety issues
•My second job was maintaining a safe and clean area for all employees
•I would fill in to preform lube changes on all make and model vehicles while replacing filters, airing tires, and running any necessary test such as batteries
•Tests and video training was provided to help employees have a better understanding of the importance in customer care and proper vehicle maintenance
Unloader/Stocker
Target - Allen, TX
November 2009 to May 2013
The beginning of the night started with unloading the truck with the whole team. After we would finish unloading (anywhere from 3500-4500) in an hour time frame. A handful of us would all grab pallet jacks to pull freight to the appropriate departments while the rest of the team began in grocery part of the store. The whole team worked together in each second area of the store till completed and moved as a group to each department till all freight was complete. At the end of the night, a small group would finish back-stock from the storage are of the store. Education
Mechanical Engineering
Austin Community College District - Austin, TX
August 2010 to May 2012
High school or equivalent
Benjamin Franklin High School - Coconut Grove, FL
August 2008 to May 2010
Skills
• Machine Operator (3 years)
• Automotive Repair (6 years)
• Logistics (6 years)
• Common Sense (10+ years)
• Vehicle Maintenance
• Oil Change
• Brake Repair
• Mechanic Experience
• Suspension
• Automotive Diagnostics
• Lawn Care
• Diesel Engine Repair
• Landscape Maintenance
• Mechanical Knowledge
• Alignment
• Service Technician Experience
Certifications and Licenses
Motor Vehicle Inspection License
Class B CDL
November 2021 to April 2030
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