Customer Service Entry-Level

**********@*****.***

Professional Summary

Provide excellent customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.

Skills

Analytical and Critical Thinker

Clientele Management

Database Maintenance

Attention to Detail

Customer Service

Inventory Control Processes

Salon Management

Providing Feedback

Issue Resolution

Negotiation

Mathematical Calculation and Reasoning

Clean Equipment

Customer Relations

Maintaining Clean Work Areas

Articulate Communication

Customer Satisfaction

Coaching and Mentoring

Verbal and Written Communication

Client Needs Assessment

Strategic Decision-Making

Driven and Determined

Approachable and Outgoing

Work History

September 2008 - May 2021

Self At Art Of Nails Studio - Pocatello, ID

Beauty Salon Owner

Kept all building areas and equipment functional and well-organized to promote business performance.

Learned and remained updated on statutory requirements and regulations for licensing.

Consulted with customers to assess needs and propose optimal solutions. Oversaw business budget planning and administration, accounting functions, purchasing,

Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.

Interacted well with customers to build connections and nurture relationships.

Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills. Created exciting merchandise displays to catch attention of store customers.

Prepared bank deposits and handled business sales, returns and transaction reports.

May 2016 - June 2017

The Parlor - Pocatello, ID

Beauty Salon Manager

Maintained knowledge of industry policies and procedures to set up and operate equipment safely.

Provided on-the-job training to newly hired workers and team members. Performed inspections

Maintained general appointment calendar and set shift schedules. Built business through commitment to excellent customer service, resulting in customer loyalty and retention.

Worked to continuously increase salon business through effective sales, service, and operations policies.

Oversaw salon employee performance, facility cleanliness, and sales. Managed cash flow, business transactions, banking, and accounting processes.

Controlled inventory by tracking expenses, purchases, and shelf stock. Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.

Sourced high-quality and trending hair care products for salon, placing orders with suppliers.

Scheduled employees to maintain adequate coverage during business hours. Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.

Achieved personal sales goals by upselling products to meet individual needs.

Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles. Recommended spa treatments and services, boosting sales and bringing in new clientele.

Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.

Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.

Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.

January 2021 - March 2021

H&r Block - Pocatello, ID

Tax Intern

Maintained complete records of client tax returns and supporting documentation in secured areas.

Maintained compliance by adhering to current tax laws and regulations. Analyzed financial records to verify accuracy of tax returns. Assessed client tax situations to determine best filing options. Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.

Prepared tax returns for clients in various industries according to government regulations and requirements.

Completed and filed returns with tax departments at local, state, and federal levels.

Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.

Utilized tax software to prepare returns and meet deadlines. Organized client tax documents to facilitate quick preparation of tax returns.

Prepared various tax forms and documentation associated with tax compliance, audits and refunds.

Used Software to input and track tax information.

Kept case data and contact information up to date to expedite proceedings.

June 2016 - April 2018

Journey's DDA - Pocatello, ID

Behavioral Job Coach

Provided ongoing guidance and support to clients throughout job search and onboarding process.

Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.

Collaborated with local employers to identify job opportunities for clients.

Developed and maintained relationships with community resources to support job coaching.

Kept detailed records of individual histories, scores, and documents. July 2004 - March 2006

Hobby Lobby - Rapid City, SD

Art Department Manager

Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.

Communicated with managers of other departments to maintain transparency. Created and enforced department policies, procedures and standards to establish productivity and quality.

Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.

Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

July 2008 - August 2010

Ross Dress For Less - Pocatello, ID

Retail Associate

Maintained clean sales floor and straightened and faced merchandise. Greeted customers, helped locate merchandise, and suggested suitable options.

Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Stocked merchandise, clearly labeling items, and arranging according to size or color.

Helped customers complete purchases, locate items, and join reward programs.

Answered questions about store policies and addressed customer concerns. Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.

Greeted customers and helped with product questions, selections, and purchases.

Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products. Managed cash register after end of shift to balance and record accurate transactions.

Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Managed efficient cash register operations.

Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Created inviting environment for customers by maintaining store organization and cleanliness.

Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Provided exceptional services and pleasant shopping experiences to retail customers.

Prioritized helping customers over completing other routine tasks in store.

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