Travel Consultant Customer Care
Resume:
Khaled Gomaa
Travel Consultant Contact Centre
Favona, N 2024 2024
*********@*****.***
Experienced Contact Centre Travel Consultant
Willing to relocate to: Australia
Personal Details
Eligible to work in New Zealand: Yes
Work Experience
Sales and Delivery Consultant Airlines Reservations Contact Centre-Auckland
March 2022 to March 2025
Travel agencies bookings
Domestic, Short haul and Offshore
Answer customer calls and manage their travel bookings Handle customer inquiries on the phone
Staff and Group bookings
Codeshare flights
Corporate bookings
QIK system
Average handling time per call is 16 minutes
Air point maintenance
Customer Care Representative
Contact Centre-Auckland
July 2021 to January 2022
FedEx, New Zealand
• Answer customer calls and respond to emails
• Track and trace customer consignments
• Handle customer inquiries on the phone
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into systems
• Update existing customer information
Customer Care Representative
Contact Centre-Auckland
February 2018 to July 2018
randstad, New Zealand
• Answer customer calls and respond to emails
• Handle customer inquiries on the phone
• Manage and resolve customer complaints
• Enter new customer information into system
• Update existing customer information
Administrator
Manukau East Electorate-Auckland
October 2017 to November 2017
New Zealand
Election 2017
• Receiving votes
• Vote counting
Customer Service Representative
Production Plant-Auckland
July 2017 to September 2017
VIP Packaging, New Zealand
• Interacting with customers via telephone to provide information, process transactions and reply to inquiries about products and services
• Sales orders
• Managing the internal database
• Sending out quotes to clients
• Use computer system to track, gather information, and troubleshoot customer issues
• Assist customers with their billing and payments as needed Education
Bachelor of Commerce in Business Administration & Economics Ain Shams University-Cairo, EG
September 1979 to June 1983
Skills
• Order Entry
• Microsoft Powerpoint
• Microsoft Outlook
• Computer Skills
• Travel Consultant
• Sales
• Administrative Experience
• Communication Skills
• Live Chat
• English
• Computer Operation
• Airline Contact Centre
I am an experienced Travel Consultant Airlines booking who successfully managed the daily operations of a
demanding office. I Have experience dealing with walk-in, phone and email/written queries as well as engaging with people from all levels of the corporate ladder, social standings, backgrounds and cultures.
• Multilingual
Links
https://app.box.com/s/nzj8eoaonkgge9decsanxdujomrc7bi6 https://app.box.com/s/nzj8eoaonkgge9decsanxdujomrc7bi6 https://app.box.com/s/yzn06zokqxxcncawilxn
http://nz.linkedin.com/in/kgomaa
https://app.box.com/s/3yt1r0ogxfcl89249mef40vc6t7xiqh6 Certifications and Licenses
FULL Class 1 Drivers Licence
July 2017 to July 2027
Contact this candidate