Administrative Assistant Customer Service

JESSICA HINSON

Lancaster, SC *****

803-***-**** - ***************@*****.***

PROFESSIONAL SUMMARY

Knowledgeable and professional assistant skilled in administrative support and customer service. Possessing uncompromising work ethic, time management, organization and prioritization qualities. Interested in obtaining a position in a growth-oriented company where I can leverage my administrative and organizational skills to support the team and ensure smooth office operations. WORK HISTORY

01/2023 to Current: Administrative Assistant with Paralegal Duties Bob Cook Law--Lancaster, SC

• Manage the calendar for office staff of 6 employees

• Oversee client databases and update client information

• Maintained utmost discretion when dealing with sensitive topics

• Typed drafts, memos, and emails at 100 wpm typing speed, and prepared weekly excel reports for management

• Greeted visitors and determined the appropriate point person and meeting time for their specific situations

• Prepare content specific files for pending cases in a timely manner

• Maintain communication with attorneys and clients, resulting in smooth business transactions and experiences.

• Provided accurate and punctual processing of all work requests while maintaining a professional and pleasant demeanor.

04/2022 to 01/2023: Quality Control

Central Wire Industries – Lancaster, SC

• Perform in-process inspections, first piece, article, and final audit inspections

• Used measuring tools such as calipers and micrometers to identify conforming products was to specs and tolerances.

• Maintained all necessary quality records and documents

• Operated production equipment such as a wire printer when company was short staff

10/2021 to 04/2022: Child Care Worker

The Burbee Place Day Care – Lancaster, SC

• Oversee and administer group learning activities, encourage equal participation and off specialized attention based on parent and teacher recommendations.

• Maintain eight-hour supervision of groups between 12 and 20 children.

• Share administrative duties with daycare director, contact parents, create schedules.

• Picked up and dropped students back at Burbee while following a precise schedule, and adjusted to driving in traffic and weather conditions while ensuring the safety of children.

02/2021 to 09/2021: Media Assistant

McDonald Green Elementary - Lancaster, SC

• Provide support to Library Managers and oversee daily activities

• Sort books, publications, and other items according to established procedure and return them to shelves, files, or other designated storage areas placing returned items on shelves and cataloguing new resources

• Oversee the dispensing of Chromebook’s

• Communicated effectively with prospective & current students as well as and professional staff & faculty

• Performed clerical duties including faxing, answering telephones, scanning, copying, etc.

12/2018 to 11/2019 Assembly Line Production

K-Tek Corporation - Pineville, NC

● Completed such tasks as boxing, labeling and moving items which enabled production line to continue efficient operations

● Used established assembly instructions to complete jobs quickly, accurately and with zero errors

● Used basic mathematical abilities to calculate materials hourly rates and other relevant details. Kept work area clean, neat and organized to prevent accidents, and misplaced tools

● Worked closely with others in team-oriented settings to maintain line productivity

● Performed hand-finishing of final products after assembling component parts for items

● Assisted quality assurance by visually inspecting items and removing defected parts

EDUCATION

High School Diploma

Lancaster High School - Lancaster, SC

York Technical College - Rock Hill, SC

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