Technical Support Customer Service
Resume:
Natalie Lewis
Oakmont, PA
*****************@*****.***
Experience
Technical Support, Zoll Medical, May 2024- February. 2025
• Provided expert technical support for the patients wearing the LifeVest, ensuring device reliability and optimal functionality for patient safety.
• Educated and advised patients and healthcare providers on device operation, maintenance, and troubleshooting, improving user confidence and device adherence.
• Collaborated with product management and engineering teams to relay customer feedback and contribute to product improvements and bug resolutions.
• Developed and updated technical documentation and manuals.
• Exceeded metrics on a monthly basis.
Patient Coordinator, PANTHERx Specialty Pharmacy, October 2022- January 2024
• Functioned as the primary point of contact for patients, case workers, and healthcare professionals regarding monthly prescription refills, ensuring timely and accurate assistance.
• Provided exceptional customer service by addressing inquiries, resolving issues, and offering guidance on medication-related matters with a focus on empathy and professionalism.
• Utilized CPR+ pharmacy management software to efficiently manage patient profiles, prescription orders, and refill requests, ensuring adherence to regulatory guidelines and data privacy standards.
• Demonstrated proficiency in SWFT (Specialty Workflow Tracker) to streamline prescription fulfillment processes, track medication shipments, and address any delivery-related concerns promptly.
• Recognized for consistently exceeding performance metrics on a monthly basis. Benefit Verification Specialist, ConnectiveRx via Staffmark, October 2020 – September 2022
• Conducted verification of clients medical and pharmacy benefits by proactively contacting insurance companies via phone, ensuring accuracy and completeness of coverage information.
• Utilized software platforms, including FSV (Financial Services Verification), Select Rx, and ProCare Rx, to streamline benefit verification processes and input data.
• Collaborated closely with healthcare providers, pharmacies, and patients to obtain necessary documentation and information for benefit verification, facilitating timely medication access and treatment adherence.
• Assisted with enrollment for copay programs and helped with processing copay claims.
• Maintained strict adherence to HIPAA regulations and confidentiality protocols when overseeing sensitive patient information, safeguarding privacy, and data security at all times.
Paralegal, Domenic Bellisario, Attorney at Law, April 2010 – March 2020
• Assisted with intake interviews to gather relevant medical, financial, and employment information, ensuring accuracy and completeness of documentation for SSI and SSD disability claims.
• Built relationships with clients and third parties, giving exceptional service, always demonstrating empathy, professionalism, and expertise in navigating the application process.
• Utilized e-filing systems and Microsoft Office Suite, to create, prepare and submit disability claims, legal documents, and correspondence.
• Conducted legal research and analysis using Lexis Nexis and other legal databases to support attorneys in case preparation.
• Handled multiple phone lines, mail, travel arrangements, ordering office supplies and other admin tasks.
Education
• Associate Degree, Business Management, Community College of Allegheny County, June 2007
• Esthetician License, P.A State boards, South Hills Beauty Academy, July 2010
• PA Notary Public, Licensed 2024
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