Data entry
Resume:
MARGARET
HEGENBERGER
*******************@*******.***
Quincy, MA 02169
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SKILLS
Customer service
Active listening
Critical thinking
Data entry
Order processing
Filing
Multi-line phone talent
Research
Proofreading
Travel planning
EDUCATION
Cardinal Cushing High School
South Boston Ma • 06/1969
High School Diploma: Business
PROFESSIONAL SUMMARY
Versatile professional with a proven track record in enhancing customer loyalty at Middle Atlantic Automotive Warehouse through exceptional customer service and active listening. Skilled in data entry and resolving high-stress situations, I significantly improved resolution times and inventory accuracy. My ability to research and plan travel itineraries ensures memorable client experiences, demonstrating critical thinking and multi-tasking excellence.
WORK HISTORY
Middle Atlantic Automotive Warehouse - Customer Service Representative
Randolph, MA • 02/2008 - 08/2013
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Improved resolution time with effective problem-solving for customer complaints.
Lappen Auto Supply & Garage Equipment - Inventory Specialist
Quincy, MA • 05/2004 - 09/2007
Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
Performed data entry and completed proper paperwork.
Completed physical inventory counts each month.
Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
Traditional Tours - Tour Consultant
Norwell, MA • 02/2000 - 10/2002
Conducted comprehensive research on various destinations to maintain up-to-date knowledge of travel trends and offerings.
Championed sustainable travel practices by promoting eco-friendly tours and educating clients on responsible tourism.
Assisted colleagues with complex client requests or concerns when needed, fostering a positive and collaborative work environment.
Promoted repeat business by establishing strong relationships with clients, offering exceptional service and follow-up support.
Resolved client issues swiftly and professionally, ensuring positive outcomes and maintaining company reputation.
Organized group tours efficiently, coordinating logistics and communication between multiple parties for seamless experiences.
Designed custom tour packages to meet unique client needs, ensuring memorable vacations tailored to individual preferences.
Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
First Image - Receptionist
Braintree, MA • 05/1993 - 04/2001
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Responded to inquiries from callers seeking information.
Answered central telephone system and directed calls accordingly.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Provided clerical support to company employees by copying, faxing, and filing documents.
Assisted in event planning and execution, ensuring seamless operation of company functions.
LIKE TO TRAVEL
Enjoy music
On resident council in retirement community
.
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