Front Desk Customer Service
Resume:
TRINITY
COOK
T
C Detroit, MI *****,
*********@*****.***
PROFESSIONAL SUMMARY
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
SKILLS
• Excellent Customer Service Skills • Data Entry • Organizational Skills
• Friendly, Positive Attitude • Client relations • Patient scheduling
• Initiative-taking Interpersonal and written
communication
•
EXPERIENCE
Call Center Representative October 2024 - Current
McLaren Oakland Detroit, Michigan
• Delivered accurate organizational information about products, services, and procedures.
• Handled caller needs for sales, service, and account problems.
• Took ownership over customer concerns, following issues through to resolution.
• Adapted quickly to changes in policies, procedures, or product offerings.
• Answered incoming calls, chat messages, and email communications to handle product concerns. Registration Representative July 2023 - November 2024 Henry Ford Hospital Detroit, MI, USA
• Maintained confidentiality of all patient information in accordance with HIPAA regulations
• Reviewed patient information and verified accuracy of demographic data in order to register patients
• Provided excellent customer service by answering inquiries and resolving any issues that arose
• Entered all patient information into the registration system accurately and efficiently Front Desk Receptionist April 2021 - June 2023
The Gem Detroit, MI, USA
• Greeted customers warmly and made them feel welcome
• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed
• Maintained an organized reception area and ensured that all guests were attended to promptly
• Managed incoming and outgoing mail, courier services, faxes and other correspondence CAP 2 Associate November 2020 - August 2022
Walmart Dearborn, MI, USA
• Coordinated well-organized restocking to present attractive, full shelves for customers
• Assisted customers with locating items on sales floor and in backroom storage areas
• Followed pick sheets to pull merchandise for restocking on sales floor
• Collaborated with team members to divide workloads and meet established objectives
• Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility EDUCATION
Health Administration June 2025
Wayne County Community College District, Detroit, MI Expected in June 2025
ACCOMPLISHMENTS
• WALMART-Promoted from Cap 2 associate to trainer, in less than 12-months
• THE GEM-Recognized as Employee of the Month for outstanding performance and team contributions.
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