Health Information Customer Service
Resume:
Ashley Enderle
Indio, CA ***01
**************@*****.***
WORK EXPERIENCE
• Health Information Coordinator
Desert Oasis Healthcare – Palm Springs, CA – January 2022 to Present
• Utilizes NextGen to access patient records, demographic information, and to problem solve patient identification, and other relevant investigative issues.
• Works with registration and billing staff in a collaborative effort to maintain and improve the integrity of patient demographics by correcting errors within the database.
• Scans loose filing daily and e-files accurately adhering to EMR categories and document types. Scans paper and electronic filing.
• Follows procedures for cleaning and maintenance of scanning equipment.
• Handles incoming goldfaxes and tasks them to providers accordingly.
• Files and PAQ's/tasks all paperwork, including incoming email records according to departmental policy.
• Reviews Practice Management Appointment listing, in advance, to pull paper charts for those paper-based offices
• Ensures the PCP's receive the office visit documentation daily.
• Import and file retinal scans into ICS.
• Responds to all requests from other departments in a timely manner
• Perform other duties as assigned.
• Serve as an ambassador for Desert Oasis Healthcare and Family Hospice Care at all times and positively shape the customer experience
• Be knowledgeable about your job so that you can serve others effectively
• Help others, offering to assist (Ask, how may I help you?)
• Do your share. Do what you say you will do and take action, follow through. Be willing to pitch in and help
• Let your patients, customers and co-workers know what they can expect from you and follow through
• Barista
Starbucks – Palm Desert, CA – May 2021 to December 2022
• Promotes the culture, value, and missions of Starbucks.
• Provides excellent customer service to all guest
• work under pressure and maintains a calm demeanor at all times
• Maintains the store and anticipates the customer’s needs
• multi-tasker and able to perform many different tasks within the store during each shift
• Prepares beverages, food products, and handles cash
• Front Desk Receptionist
Efren Wu, MD INC – Indio, CA – April 2018 to October 2021
• Welcomes and greets all patients and visitors, in person or over the phone
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
• Responsible for keeping the reception area clean and organized
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
• Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
• Responds to inquiries by patients, prospective patients, and visitors in a courteous manner
• Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
• Answer multi-line phones and either direct the caller to the appropriate party or handle the caller’s needs yourself
• Process payments from patients for co-pays and uninsured visits
• Schedule appointments for new and recurring patients based on Physician and PA/NP availability
• Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services
• Provide patients with support and guidance as needed
• Verify patient insurances PPOs, HMOs, and Medicare
• Review HCCs
• Customer Service Representative
Bermuda Dunes Airport - Bermuda Dunes, CA - July 2016 to April 2017
o Delivering a proactive, personalized service experience to Private clientele
o Arranging services including catering and ground transportation
o Coordinating aircraft services, such as fuel and hangar storage
o Effectively communicating via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication
o Educating customers on available services, promotions and programs
o Processing customer invoices
o Answering customer questions and resolving issues as necessary
• Medical Billing Assistant
Arcie Medical Billing - La Quinta, CA - April 2015 to September 2016
o Extensive knowledge of ICD-9, ICD-10, and CPT codes
o Familiar with commercial insurances, HMO’s, Medicaid and Medicare
o Familiar with insurance EOBs and ERA payments
o Functional knowledge of insurance companies and claims information
o Self-motivated with a demonstrated ability to work both independently as well as collaboratively
o Thorough understanding of medical billing of insurance procedures
o Track record of reducing outstanding patient account receivables
o Effectively identify and resolve disputes and billing issues of patients
o Competent in evaluating patients financial status and making payment plans accordingly
o Contacts patients regarding outstanding balances.
o Able to liaise with insurance carrier and patients to resolve balance issues
o Profound ability to manage basic accounting functions
o Computer software Advance MD, Windows, MS Word and Excel
EDUCATION
College of the Desert - Palm Desert, CA Present, Computer Information Systems
• May 2018, Certificate in Administration of Justice
• May 2019, Certificate in Early Childhood Education, Associate Teacher
La Quinta High School - La Quinta, CA September 2009 to May 2013, High School Diploma in General Education
ADDITIONAL INFORMATION
• Skills:
● Telephone Skills
● Customer Satisfaction
● Active Listening
● Team Player/Leadership
● Time Management Skills
● Adaptability
● Communication/Written Skills
● Complaint Resolution/Conflict Resolution
● Dependability
● Problem Solving Skills
● Organizational Skills
● Computer Skills/Knowledge
● Decision Making
● Customer service experience
● Methodical records maintenance
● Detail-oriented organizational skills
● Strong oral/written communications (English)
● Experience with Windows and Microsoft Office (Word, PowerPoint, Excel, Outlook)
References
• Jessica Raymundo 760-***-****
• Julio Valdez 760-***-****
• Brittany Johnson 442-***-****
Contact this candidate