Data Analytics

DavidWindsor

470-***-**** ********@****.***********.*** LinkedIn.com/in/davidjohnwindsor

EXECUTIVE PROFILE

Director – Business Optimization with success at creating innovative business strategies and ensuring optimum operational efficiencies through business and financial data analysis, process transformation, automation, and improvements that result in maximum ROI. Improving staff efficiencies both onshore and offshore by implementing continuous improvement methodologies, fortifying quality controls, and change management processes, reinforcing new sales and customer retention. Broad knowledge and experience in business operations, business strategy, product, and project management, and technical systems with the reputation of delivering as promised.

Operations,

Strategy &

Process

Improvement

Director of Data Operations and Business Optimization for 100M+ enterprise (Blue Book & CMD)

Lean/Six Sigma Black Belt certified

Blue Book - Reduced operational expenses for data collection by 45% greatly assisting Blue Book to profitability in 2019 (the first time in a decade), while improving productivity, quality, and timeliness of data utilizing onshore and offshore staffing, driving performance by establishing the appropriate SLAs, dashboards, and metrics

Working closely with executive leadership, HR, Finance, Operations, Sales, and Technology to deliver transformational projects and initiatives, with the appropriate change management practices

CMD/Blue Book - Enhanced research processes utilizing Six Sigma methodologies through data automation and manual processes to improve data timeliness for the offshore team

Blue Book - Subject matter expert initiating the design and development of an in- house CRM system improving the efficiency of data collection along with much- improved company update mechanisms

Blue Book - Data automation of bidding project classification processes in conjunction with offshore development resources

CMD - Developeda“DataReceivingSystem”toloadallemailsandthird-party data supplier information into queues within the collection system for centralized research processing

CMD - Reduced keying of data of bidding contractors by 50% in collaboration with the IT team by developing data automation with OCR and content extraction technology

Experience with Robotic Processing Automation (RPA) technologies for AR and AP automation

Implemented an initiative to utilize AI/ML in extracting content from public bidding notices and fielding within a proprietary CRM system

Centralized sales lead generation through web scraping technology, and prospect qualification through“needsassessment”dialogueutilizinganoutsourcedcallcenter, improving onshore sales closure rates and revenue attainment

Centralized Help Desk activities to an outsourced partnership

Familiarity with Oracle Netsuite ERP system with further recommendations to implement across the enterprise for enhanced staffing and process performance Data Quality Over 10 years of experience managing data quality initiatives

Blue Book – Significantly improved overall data quality from previous vendor and onshore processes

CMD/Blue Book - Created national benchmarks and delivered them via a balanced scorecard realizing the voice of the customer as represented by sales, customer care, and other data owners

CMD - Increased offshore data quantity by over 30% and improved key quality metrics

David Windsor Page 2

CMD - Improved onshore data quality metrics and staff productivity by 20% by designingandimplementingthecompany’sfirstbusinessintelligenceandreporting tools by mastering SQL queries, Power BI, and utilizing data visualization tools like Tableau and DOMO

CMD - Advised and provided oversight to the development of a master data repository with the inclusion of metadata from numerous data sources to feed all products

Conducted Data Analytics for sales teams, executive teams, and national building product manufacturers

Management

& Leadership

Blue Book – Managed and directed teams of up to 185 onshore and offshore staff and annual budgets of approximately $3 million

CMD/Blue Book - Managed vendor negotiations and multi-year contracts valued at

$15+ million

Blue Book - Served as a consultant to the Director of Project Information on the implementation of the strategic roadmap

CMD - Directed teams of up to 172 local, remote, and offshore staff, and annual budgets of up to $4M

CMD - Served as a consultant to the Vice Presidents of Product and Strategy on the implementation of the strategic roadmap

Excellent communication skills

Former Chief Petty Officer, HM Royal Navy

PROFESSIONAL EXPERIENCE

LOWE’S HOME IMPROVEMENT Snellville, GA

Departmental Manager Nov 2022 – Current

Departmental Manager for lumber, building materials, and professional services. Responsible for revenue growth within the contractor community utilizing CRM systems and spend data analysis, inventory control, staffing management and oversight, and budget and expense control. All staff learning and training, ensure the maintenance and upkeep of machinery and vehicles. TARCHITECTS Atlanta, GA

Director of Operations Dec 2022 – May 2023

Operational Director for an architectural firm in metropolitan Atlanta. Responsible for staff supervision, creating processes to build a solid business foundation, process improvements, change management, financial oversight and reporting, AP/AR functions, billing and invoicing, bank reconciliation, purchasing, maintenance of equipment, facilities, overall administrative and technology-related duties, assist leadership in setting the strategic direction of the organization through ongoing SWOT and TOWS analysis and drive financial growth of the firm.

CONTRACTORS REGISTER (dba. THE BLUE BOOK BUILDING & CONSTRUCTION NETWORK) Jefferson Valley, NY Director – Business Optimization Jul 2016 – Dec 2021 Acted as a consultant from July 2016 to March 2017 to begin the innovative redesign of business operations holistically, the migration of staff offshore to optimize the onshore processes of data gathering activities, company validation, and Professional Services process saving the organization annually more than $1 million in operating expenses. As a full-time employee in March 2017, along with an associate, created and managed a highly successful data entry team in Kolkata, and a contact/call center program in Cebu, the Philippines. Managed staff to service levels, workforce management (daily, weekly monthly) and created and David Windsor Page 3

managed annual P&L and budget of approximately $3M. Wrote and conducted RFI/RFP process and negotiated vendor contracts, service levels, metrics, and statements of work. Created training documentation, conducted on-site training, and managed overall project implementation and timelines. In conjunction with Executive Management, HR, Operations, Sales, and IT delivered and managed significant projects and initiatives with the appropriate change management processes to underpin the transformation. Developed ongoing training and documentation for new initiatives. Managed the performance of staff to service levels and implemented solutions to improve performance where deficient.

InitiatedandprovidedoversightonmajorsystemdevelopmentactivitiestoimprovetheBlueBook’s CRM platform in source data collection and improved company update mechanisms

Enhanced research processes utilizing Six Sigma methodologies through data automation of project bid notices

Complete redesign of the operations department to include fully integrated offshore voice and data entry teams along with an enhanced sales process

Improved onshore team performance by 20% by implementing comprehensive dashboards and scorecards

Proposed AR/AP enhancements to utilize RPA technology

Involved in the initial project to outsource Help Desk operations and HR support teams

Involved in the project to supplement onshore IT development teams with outsourced offshore development

Increased data quantity by over 30% and improved key quality metrics overall

Grew volume of calls per department by over 45%, increasing data acquisition on project information and company intelligence data

Grew the volume of new company records in BlueBook’sproprietaryCRMsystem by 20% YOY, improved greatly the timeliness of company verifications, and the volume of active emails to 95% on company records a new Blue Book high

Worked closely with IT development teams to implement AI/ML technology to extract and field content from public bidding notices

Helped create a sales support program with offshore voice resources resulting in needs assessment data collection, sales transfer calls, and improved sales revenue by the onshore Network Sales Team CMDGROUP (Formerly CONSTRUCTION MARKET DATA and REED CONSTRUCTION DATA) Norcross, GA Director – Offshore Operations Aug 2007 – Mar 2016 Responsible for the redesign of the onshore operations team for data collection, updates, and quality control. Created and led the offshore operations department with 2 operations specialists for a call center/contact center team in the Philippines and a data collection team in Kolkata, India. Created and managed annual P&L and budget of $4M. Wrote and conducted RFI/RFP process and negotiated vendor contracts, service levels, metrics, and statements of work. Created training documentation, conducted on-site training, and managed overall project implementation and timelines. Developed ongoing training, change management processes, process improvements, and documentation for new initiatives. Managed the performance of staff to service levels, workforce management, and implemented solutions to improve performance where deficient. Concurrently served as a consultant to the Vice Presidents of Product and Strategy on the implementation of the strategic roadmap.

Advised and provided oversight to the development of a master data repository with metadata from numerous data sources to feed all products

Enhanced research processes utilizing Six Sigma methodologies through data automation and manual processes to improve data timeliness for the offshore team

Increased data quantity by over 25% and improved key quality metrics overall

Grew volume of calls per person by 50% and reduced operational expenses by 45% while improving productivity, quality, and timeliness of data collection

Multiple technical initiatives with the ITteamenhancingCMD’sproprietaryCRMsystembywriting business requirements, detailing use cases, and producing wireframes. Conducted user acceptance testing, wrote training and release materials, and trained staff on the system enhancements David Windsor Page 4

Director – Research Operations Jun 2005 – Aug 2007 Managed research operations for the largest region with a budget of $16M and a team of 90 researchers responsible for the collection and maintenance of construction-related project data. Recruited, hired, trained, and coached research and supervisory staff; ensuring quality standards and staff productivity was exceeded. Liaised with third-party data suppliers to build and maintain relationships and ensure the constant flow of information.

Developed a“DataReceivingSystem”in collaboration with the IT team to load all emails and third- party data supplier information into queues within the collection system for research processing

Reduced manual keying of data for bidding contractors by 50% or 10 FTE in collaboration with IT by developing a data automation process that leveraged OCR and content extraction technology

Improved data processing timeliness through database logic automation by initiating and implementing an agile development project in collaboration with the IT team Director – Product Management Jan 2002 – Jun 2005

Created and implemented strategic plans for bid document products that generated $20M in company revenue. Directed the development of new customer-centric products and enhancement of existing products and solutions that enriched the customer experience, usability, and retention. Partnered with the IT team to ensure change management protocols were followed and appropriate regression testing was conducted successfully. Leveraged issue management processes to report and monitor issues. Created sales training and marketing materials that were specific to product releases. Sunset redundant or outdated products.

Implemented text searchable bid documents utilizing OCR technology and indexed search functionality across a document inventory of more than 30 million pages

Started the design of analytical products using bid document content extraction and automation

Increased sales and customer retention through innovative product design and development Director – Quality Control Jul 2000 – Jan 2002

Initiated and led the quality control department with 2 data analysts and 5 business system experts that provided data governance based on best practices. Reviewed automated audits and conducted random quality audits, categorized, and prioritized errors and omissions, and held training sessions to improve data quality, data accuracy, and compliance. Built and distributed quality metrics and productivity reports.

Created national benchmarks and rolled them into a balanced scorecard incorporating the voice of the customer as represented by a cross-functional team of Sales, Customer Care, and other data owners

Learned T-SQL and automated the creation and dispersal of quality metrics and productivity reports

Partnered with the key account sales team to provide ad hoc reports that supported the sales process and helped win new and renewed business with national manufacturers

Provided all information on data requests by senior and executive management along with performance dashboards

Provided data and feedback to Customer Care teams in support of their role with local, regional, and national customers

Initiated and facilitated regular regional operations manager’s meetings to drive strategies for data quality and productivity improvements

Other experience includes Editorial Research Manager and Research Associate for CONSTRUCTION MARKET DATA and Chief Petty Officer for HM ROYAL NAVY with an honorable discharge. EDUCATION

MSc Computer Science - Web Sciences and Big Data (Honors) UNIVERSITY OF LIVERPOOL, Liverpool, England

Awarded Dissertation of the Year 2022 in Computer Science. David Windsor Page 5

BTEC Marine Engineering – Mechanical & Electrical Engineering ROYAL NAVY SCHOOL OF MARINE ENGINEERING, Rosyth, Scotland CERTIFICATIONS

Lean Six Sigma Black Belt

Management & Strategy Institute

Certification ID: 4093192

Issue Date: 07/26/2016

Certified SAFe® 5 Product Owner/Product Manager

Scaled Agile, Inc.

Certification ID: 592*****-****

Issue Date: 07/24/2022

Expiration Date: 07/23/2023

Contact this candidate