Customer Service Patient Care
Resume:
Emily Miller
** ***** ** ******* / ******** Relations utilizing EMR / EHR; streamlining sale strategies to gain continuous personalized QUALITY care. Motivated and driven to succeed with an entrepreneurial spirit.
111 Elsoma Drive
Chapin, SC 29036
**********@*****.***
● Identify and provide personalized recommendations collaborated by physicians comprehensive assessment for patients best visual acuities
● Maintain accurate EMR / EHR and interactions based on patients requirements / request
● Coordinate with Order / Supply Chain Department for Product fulfillment
● Mentor new hires on Optical Etiquette, Ethical and Sale Procedures to ensure highest patient satisfaction
● Exceed monthly KPI by closing multiple same day sales and weekly outreach follow-up(s)
● Passionately demonstrating empathy and understanding to achieve highest quality of same day care alongside of returning patient care
● Exquisit at problem solving and curating a solution for long term relationships to produce a healthy atmosphere
● Assist and Educate patients with Selections of Eyewear and/or Contact lenses to sufficiently meet and exceed their visual needs while surpassing all customer service expectations
● Merchandising, Presentation / Board Management, Restocking EXPERIENCE
Caretaker, Chapin — Personal Care Assistant
August 2008 - PRESENT
Maintain Schedules, Records,, Appointments, Outreach, and Daily Goals TZVECL-Elevate Eye Care, Chapin, SC — Optician / Contact Lens Technician / Receptionist
October 2023 - October 2024
Luxottica of North America, Ohio — Lead Licensed Optician JULY 2015 - JULY 2019
Thomas J Overberg, O.D.; INC., Ohio — Receptionist / Optometric Assistant/ Apprentice Optician
SEPTEMBER 2005 - AUGUST 2012
SKILLS
Effective Communicator
Exercise High Ethical Standards
Optimal Sales Techniques
EMR / EHR
Data Entry
Patient Assessment
Insurance Verification
Record Management
Optical Equipment
Microsoft, Excel, Teams,
Zoom
ACHIEVEMENTS
Increased Customer Satisfaction
scores by 73% in the first
quarter through enhanced
patient protocols.
Streamlined new
techniques to Eliminate
Remakes by 69% due to
proper assessment of for
adaptation.
EDUCATION
American Board of Opticianry, National—
Certification 184242
March 2011 - December 2020
Vision Professional Board, Ohio Board of Opticanry, Ohio — License OP.014399-S
September 2013 - December 2019
Vanguard-Sentinel Technology Career Center - Fremont, OH Computer Communication Network Technician (CCNT)
August 2003 to May 2005
Fremont Ross High School - Fremont, OH
May 2005
MEMBER
Opticians Association of Ohio- OAO
September 2013-2019
LANGUAGES
English
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