Customer Service Client Relations

JADA MALLOY

Phone: 516-***-****

Email: ************@*****.***

PROFESSIONAL SUMMARY

Enthusiastic and results-driven professional with a strong background in sales, customer service, client relations, and team leadership across various industries, including retail, hospitality, pet care, and healthcare. Proven ability to manage high-volume customer interactions, upsell effectively, and drive repeat business. Highly skilled in multitasking, communication, organization, and building positive customer experiences. Quick to adapt and eager to contribute to business growth.

CORE SKILLS

Sales

Business Development

Customer Service

Client Relations

Upselling

Team Collaboration

Cash Handling

POS Systems

Conflict Resolution

Documentation

Multitasking

Leadership

PROFESSIONAL EXPERIENCE

Customer Service Sales Waitress Cashier

O’Sake Japanese Restaurant, NY 2019, 2021

Handled 150–200 customers daily, ensuring exceptional service and satisfaction.

Upsold menu items, increasing customer purchases by approximately 30%.

Accurately processed thousands in cash transactions.

Recognized by the owner for top-tier service and asked to work at a second location.

Collaborated with a team of 10 to maintain smooth operations.

Sales Customer Service Register Waitress Kitchen Staff

Que Tea Boba, NY 2019, 2021

Delivered excellent service to 300–400 customers daily in a fast-paced environment.

Contributed to monthly sales of nearly $42,000 (approx. $210,000 over 4 months).

Entrusted with opening and closing responsibilities due to strong performance.

Took on additional roles and responsibilities across the store.

Customer Service Sales Cashier

Target Corporation / Ulta Beauty, Westbury, NY 2021–2022

Promoted to Ulta Beauty department based on passion and product knowledge.

Interacted with hundreds of customers daily; handled significant cash transactions.

Achieved 40% upsell rate through personalized product recommendations.

Awarded “Team Member of the Month” within 3 months of employment.

Built customer loyalty and maintained long-term relationships.

Customer Service Sales

K9 Resorts Luxury Pet Hotel, Westbury, NY 2023–2024

Managed billing, payment history, and customer accounts, handling thousands in daily transactions.

Maintained medical records and uploaded client documents for accuracy and compliance.

Ensured all pets were medically cleared before arrival.

Developed strong client relationships, resulting in repeat business and referrals.

Unit Clerk Customer Service

Park Avenue Extended Care, Long Beach, NY 2024–2025

Provided administrative and clerical support in a nursing home setting.

Coordinated transportation for elderly residents and maintained documentation.

Assisted with planning and organizing engaging activities for residents.

Delivered compassionate, high-quality service to residents and their families.

EDUCATION

Wellington C. Mepham High School, Bellmore, NY (Grades 11–12)

Scholar’s Academy (Grades 6–10)

Hofstra university current degree seeking

TECHNICAL SKILLS

Microsoft Office Suite Internet Research Point of Sale (POS) Systems Cash Register Operations

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