Customer Service Security Clearance

I am a dedicated professional with ** years of experience in customer service, security operations, and team leadership. Skilled in training and mentoring teams, managing security protocols, and resolving conflicts, I excel in high-pressure environments. With a strong background in event security, access control, and operational efficiency, I am committed to delivering exceptional service and maintaining safety. Holding an active security clearance, I bring a resourceful and results-oriented approach to every role.

SKILLS

Customer Service Excellence • Operational Process Improvement

Food Service / Cash Handling Experience

Cashier /Cashout Experience

Security Operations Management • Team Leadership

Training and Mentoring • Security Clearance

Conflict Resolution • Time Management and Multitasking • Event Security and Crowd Control • Technology Proficiency

EXPERIENCE

At Allied / Universal 01/2020 - Current

I have been serving as a Security Officer since January 2020, ensuring the safety and smooth operation of the facility. My role has encompassed a wide range of duties aimed at maintaining a secure environment for both personnel and visitors. Below are some of the key responsibilities I have taken on during my tenure:

•Dock and Shipment Entrance Management: I oversee the security of the dock and shipment entrance, verifying deliveries and ensuring only authorized personnel have access to the premises. This has helped prevent unauthorized shipments and maintained the integrity of the company's supply chain operations

•Lobby Security: I am responsible for monitoring the lobby area, greeting visitors, and ensuring that all security protocols are followed upon entry. By managing visitor flow, I contribute to a welcoming yet secure environment for employees and guests.

•Visitor Registration: I handle visitor registration, ensuring that all guests are logged, and their access is appropriately authorized. This process reduces security risks and maintains an accurate record of all individuals on the premises.

•Elevator Access Control: I manage elevator access to restricted floors, ensuring only authorized personnel are granted access to sensitive areas. This helps maintain confidentiality and reduces the risk of unauthorized access to secured sections of the building.

•Security Protocol Enforcement: I actively monitor security systems, conduct regular patrols, and respond to security incidents, ensuring that all protocols are followed and that safety measures are always in place. My vigilance helps maintain a secure environment for everyone on the premises.

A.O.H Church of God / Administrative Assistant 01/2013 - Current

•Registration Management: Oversee and manage the church's registration processes for events, services, and programs, ensuring accurate and timely record-keeping of member information.

•Cash Handling and Financial Support: Responsible for handling church funds, processing donations, and assisting in financial transactions, maintaining a high level of accuracy and confidentiality.

•Trustee Support and Coordination: Provide administrative support to the Board of Trustees, assisting with the coordination of meetings, documenting minutes, and ensuring smooth operations.

•Event Decoration and Setup: Lead the planning, design, and execution of decorations for church events and services, ensuring a welcoming and aesthetically pleasing environment.

•Purchasing and Inventory Management: Manage the purchasing of supplies and equipment, tracking inventory levels, and ensuring all necessary items are available for church functions and activities.

At Securitas / Security Services 01/2019 - 01/2020

•Protecting Multi-Million-Dollar Art Pieces: Ensured the security of high-value art collections, implementing strict security protocols to safeguard the pieces from theft or damage.

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•Preventing Unlawful Entry: Monitored access points and controlled entry to restricted areas, preventing unauthorized individuals from entering the premises and ensuring the safety of personnel and assets.

•Enforcing Rules and Regulations: Actively enforced security policies and regulations, ensuring compliance by staff, visitors, and contractors to maintain a safe and orderly environment.

•Responding to Security Incidents: Quickly and effectively responded to security incidents, following established procedures to manage and resolve potential threats while minimizing risk to the property and people on-site.

Concert Usher and Security / Christ Security 01/2013 - Current

•Secured V.I.P. Areas: Ensured restricted access to VIP sections, maintaining a secure environment for high-profile guests by verifying credentials and monitoring guest activity.

•Preventing Unauthorized Entrance: Vigilantly monitored entrances and checkpoints to prevent unauthorized individuals from accessing restricted areas, ensuring the safety of performers, guests, and event staff.

•Ticketing and Screening: Managed the ticketing process, screening attendees for prohibited items, and ensuring that only valid ticket holders gained entry, contributing to a smooth and secure event experience.

•Crowd Control and Safety: Assisted in crowd management, guiding attendees to their seats, and responding to any security or safety concerns promptly to ensure a safe and enjoyable event for all guests.

EDUCATION AND TRAINING

Hospitality Management: Human Resources 2007

DeVry University

ADDITIONAL INFORMATION

•Developing strong discipline and leadership skills.

•Extensive experience in management roles, overseeing teams and projects.

LANGUAGES

English, First Language

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