Customer Service Home

RANDY BEDFORD

*** ********* ***** **********, ** 23114 804-***-****

*****.********@*****.***

OBJECTIVE

Results driven professional with extensive experience in insurance underwriting, risk-sales management, merchandising, customer service, forecasting having lead large projects. Seeking a challenging position where I can leverage my strategic planning, leadership and analytical skills to drive business growth, enhance customer satisfaction and contribute to an organization’s success.

Skills

Executive-Level Interactions

Proficient Employee Management

Business Development & Planning

Risk Management in Health & P&C Insurance

Lead Qualification

Forecasting-Planning

Project Lead-Merchandising, Pricing and Inventory Control

Power BI, Sa;esForce, Nutshell. Slack

.

PROFESSIONAL EXPERIENCE

2019-pressent

Remote Inside Sales Key Account Manager

Onboard Service Inc DuPont(Contractor) Richmond, VA

oFacilitated interdepartmental collaboration ensuring product viability based on past and current customer product purchases

oEngage aged older accounts to revitalize brand growth with new product offerings

oUse voice of customer surveys and call reports resulting in 20% increase in new business

oLead site PPE conversion for 81 sites resulting in $1.5MM in new DuPont fiber sales, increased employee protection

oDecrease in recordable injuries with proper PPE and reduction in replacement of PPE recordable $750,000 profitability

oCustomer facing presentation via in-person and in video conference with various stakeholders

oCreate Excel Spreadsheet, PowerPoint Presentation showing quantitative business analysis and market knowledge

oMaintain business files and documented sales cycle process

2016-2019

Lead Generation Specialist

Tech Talenta Inc. DuPont(Contractor) Richmond, VA

oPast inquiries analysis resulting in 10-20% growth through phone and email solicitation

oProject Lead for New Account Management and Global Travel Reduction

oCreated global client database reducing company travel expenses from 75% to 25% company savings $750K

oTriaged past and current leads facilitating Regional Field Marketing Manager to narrow in on specific account product sales

oEvaluated client feedback brainstorming to improve products and quality customer service & new customer

oInstituted website revamp with Marketing, IT and Sales Manager resulting in ease of doing business, products and technical data sheets

oSet company standard of customer response inquiry to 24 hours from time of receipt to 80% per customer satisfaction survey

2016-2016

Insurance Rater

Hanover Insurance-Randstad Richmond, VA

oQuoted and modified risks based on complexity of hazards to maintain profitability

oReduced 120 day backlog of endorsements within 90 days-30 days ahead of plan

oReceived certifications in rating GL, WC, Auto and Package policies

oWorked in unison with agents, regional underwriters, other departments to me authority deadlines

2015-2016

CSR Freight Specialist

UPS Freight -Staffmark Richmond, VA

oDelivered personalized customer service relating to basic request to escalated lost/damaged missing freight

oMaintained current knowledge of company products to offer recommendations

oTrained and assisted new trainees entering call center operations

oRecognized for meeting and exceeding internal company audits

oNavigated multiple computer systems, applications using search tools to find information

oUtilized scripted response for uniformity in replying to customers

2015-2015

Account Executive

Hourwise LLC Richmond, VA

oGenerated new sales opportunities through past CRM- Nutshell Clients

oCustomized product/services to 3 tiers selling proposal reducing barrier for service industries adoption

oCold Called on B2B Service Industries showing ways to simplify and reduce follow up times

oExpanded customer base outside of Richmond area to include Charlottesville, NY, NJ & PA

oArranged internal and external meetings with company owners

oPresented during industry events, conferences to increase brand awareness and company services

2013-3015

Problem Solve/Pick Ambassador

Amazon Richmond, VA

oOversaw workflow production for 150 workers including contractors

oDetermined root analysis of delays which lead to reduction in man hours

oImproved production goals by 20% and meeting exceeding commitment deadlines

oWorked in multiple departments offering me a broad knowledge of managerial tasks

oLead meetings to upper management show labor reduction of 50% by re-allocating employees

oMentored, coached and documented under producing workers to meet company guidelines

oImproved under producing workers to company standards within the 4 day work week

2011-2013

Excess Casualty Insurance Underwriter

James River Insurance Group Richmond, VA

oManaged a large $2MM+ renewal book of business

oAuthorized and quoted reinsurance policy limits above 5 Million-10 Million

oReviewed submissions for quotation or declination, sent for issuance and binding

oVerified required information for endorsements

oDemonstrated ability to manage multiple tasks including Small Business Underwriting

oManaged multiple states were CA, AZ, UT, OR, WV, MI, DE, DC including continental us for Small Business Accounts

oCollaborated with department heads for strategic planning and objectives for growth

oUnderwrote electrical car manufacturers, surf competitions, demolition experts, roadway way development, etc.

oRecognized for low loss ratio and non-renewing problematic accounts in a timely fashion

2004-2011

Commercial Insurance Underwriter

Utica National Insurance Group Richmond, VA

oManaged Broker Territory DE-SC for online submission of BOPs, WC, Auto and Umbrella

oCreated excel system for account 120 days out for renewal, increase or cancellations

oVisited Broker Offices provided training on new Online System for BOP, WC, Auto, Umbrella

oRe-quoted policies requiring quick turnaround including changes prior to renewal or new quotation

oUsage of BUG, NCCI, review claim losses including catastrophic to determine premium ratings

oReinsurance specialist for GenRe for large schoolbook of business for multiple underwriters

oTrained new underwriter assistants to pull reports, log reports and obtain missing or required information

oQuotation and review of BOPs, GL, Auto. Umbrellas, Garage, Inland Marine, Abuse-Molestation, etc.er

2000-2003

Merchandiser Supervisor-Appliance Supervisor

Best Buy Manassas & Richmond, VA

oManaged merchandising team 10-20 associates for daily store concept

oTrained, evaluated associates on planogram, pricing, inventory control, functionality and store appearance

oSell by dates checked for expiration and discarded appropriately through inventory write-offs

oRecognized by Home Office for 3rd party quality assessment passing rate

oCertified in Hi-Lo Forklift

oCritical thinking for layout for holiday overstock

EDUCATION

Purdue Global University Lafayette, IN 47906

Insurance classes CPCU 520, Bisys Certificate for GL, WC, Auto, Property and Umbrella

Certificate for Challenger Training for Sales & Marketing-DuPont

Hanover Insurance Certificate in Auto, WC, and GL

Contact this candidate