Customer Service Inventory Management
Resume:
Ebony Dawkins
Contact
Ebony Dawkins
McDonough, GA
**********@*****.***
Objective
Dedicated and results-driven customer service professional with extensive experience in fine dining, retail. Passionate about servant leadership, team development, and delivering exceptional customer experiences. Proven ability to increase sales, reduce waste, improve customer satisfaction, and streamline operations. Adept at training, inventory management, scheduling, and handling customer inquiries efficiently.
Education
Allen University
Columbia, SC
Associate’s in biology
Key Skills
Customer Experience & Satisfaction
Team Leadership & Training
Sales & Revenue Growth
Event & Hospitality Management
Inventory & Scheduling
Conflict Resolution & Problem-Solving
Auto Parts & Maintenance Knowledge
Experience
AutoZone – McDonough, GA
Customer Service Lead 2023 – Present
Manage customer complaints and inquiries, providing expert knowledge in auto parts and maintenance.
Oversee inventory management, ensuring accurate stock levels and efficient product organization.
Train and mentor new hires, fostering a customer-focused and knowledgeable team.
Coordinate scheduling to optimize coverage and productivity.
Enzo Steakhouse & Bar – Fayetteville, GA
Event Specialist & Trainer 2022 – Present (Part-Time)
Train new employees across various roles, ensuring top-tier customer service and operational efficiency.
Work alongside the head chef in kitchen operations for special events.
Recognized as a top performer for exceptional service and guest experience
Frank’s Restaurant & Bar – Atlanta, GA
Event & Party Dining Hall Manager 2012 – 2020
Managed and executed events in one of Atlanta’s Top 100 restaurants, ensuring seamless service.
Led customer service training, resulting in the highest guest survey ratings.
Coordinated event logistics, staffing, and customer satisfaction initiatives.
Red Lobster – Atlanta, GA
Bar Manager & Trainer 2007 – 2012
Increased bar sales by 15% through strategic upselling and exceptional service.
Reduced waste by 10% by implementing efficient inventory control and training practices.
Trained new staff, emphasizing customer satisfaction and operational excellence.
Certificates
ServSafe Certified (Food & Alcohol Safety)
Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores. Leadership & Customer Service Training.
References
Available upon request.
Contact this candidate