Business Analyst Scrum Master

**** ******* **. #**, *******, TX ***** Mobile - 281-***-**** ********@*******.*** LinkedIn Profile

Summary

Experienced Sr. Business Analyst and Certified Scrum Master with 20+ years of success delivering process improvements, stakeholder collaboration, and technical project execution across diverse industries. Expert in Agile methodologies, SDLC, and system integrations. Known for exceptional communication, strategic thinking, and a results-driven approach that aligns business goals with scalable tech solutions.

Core Competencies

Adept at bridging the gap between technical teams and business stakeholders, I leverage a comprehensive understanding of process mapping, requirements documentation, and change management to deliver end-to-end solutions. My approach emphasizes measurable outcomes, continuous improvement, and fostering collaborative environments where innovation thrives. I excel at deciphering complex business challenges to design workflows, optimize platform adoption, and ensure successful project rollouts in fast-paced, evolving settings.

Tools and Platforms

Methodologies

Business Expertise

Jira, Confluence, Jama Connect

Agile (Scrum, Kanban), Waterfall

Requirements Gathering & Traceability

Jama Connect Interchange (JCI)

SDLC/OCM/PM Lifecycle

Business Process Optimization

Coupa, Smartsheet, ServiceNow

Project Planning & KPIs

Cross-Functional Collaboration

SQL, JQL Lucidchart

Change Management / IAM

Budget Tracking & Procurement, Coupa

MS Excel (Power Queries), Visio

UAT/Testing Docs

Content Management/ Technical Writing, Training

Technical Skills Summary

Adept at leveraging a diverse toolkit for business process improvement, including advanced data visualization, requirements management, and automation tools. Skilled in end-to-end project lifecycle management, from initial planning and KPI alignment through cross-functional engagement, process mapping, and change enablement. Expertise in integrating solutions across multiple platforms, optimizing workflows, and ensuring rigorous documentation and training to drive adoption and measurable results.

Known for a hands-on approach to both technical and business challenges, I consistently bridge the gap between IT and operational stakeholders. My work often involves translating complex business needs into practical, scalable solutions, while maintaining a strong emphasis on user experience and clear communication. Whether collaborating across global teams or guiding change initiatives, I am committed to fostering an environment of continuous improvement and innovation.

Professional Experience

Toyota Motors North America (via Wisdom Infotech)

Technical Consultant / Jama Administrator – Remote Aug 2024 – Jun 2025

Led the implementation of Jama Connect and Jama Connect Interchange for Product Cybersecurity.

Gathered requirements, configured architecture, and created SOPs and user documentation.

Designed optimized dashboards, workflows, and technical spec reports using Jama/Jira.

Holland America Group (via Insight Global)

Sr Business Analyst – Remote Jan 2024 – April 2024

Managed cloud migration and infrastructure projects for Global Technology Services.

Built Smartsheet dashboards and reports; supported incident tracking via ServiceNow.

Triple Crown Consulting (Blue Origin), 100% Remote 06/2023 – 10/2023

Jira/Jama Business Analyst

Functional Business Analyst working in Avionics for the Lunar Lander Engines Group.

Assisted engineers with their technical requirement specifications to meet the Lander Program Design Review (PDR). I was responsible for importing requirements from a 3rd party software to Jama and documenting the processes and procedures to produce the PDR Artifacts.

PDR artifacts were stored in the Windchill PLM repository.

Worked within the Engine Change Management (CM) process including Change Requests (CR) residing in Jira and the Change Task (CT) workflow utilized in Jama Connect.

Worked with Jama administrators to facilitate ongoing process changes and business requirements needed to meet operational goals, OCM, test verification, GAP analysis, and identity and access management (IAM) processes.

The requirements centered around the firing of the engines to system test the lander avionics to ensure they met preliminary requirements set by NASA.

Managed Jira Sprints and story creation within Jira including setting up projects, value stream dashboards in Confluence, users/security, and project workflows. Advanced use of JQL to build filters/Kanban/Scrum boards for Program Managers.

Represented business requirement traceability by building requirement traceability Matrices in Excel.

Assisted in ensuring the Avionics requirements met the following criteria: complete, correct, feasible, necessary, prioritized, unambiguous, verifiable, consistent, modifiable, and traceable.

Our goal was to ensure a shared understanding of the requirements between the implementation team and the business stakeholders.

Aerotek/Actalent (Motional AD), 100% Remote 12/2020 – 04/2023

Jira Business Analyst

Hired as a Project Analyst for Jira/Confluence but the role quickly expanded to a much larger set of work that played a key role in operating the Component Engineering (CE) Teams. The team’s goal was to build an Autonomous Vehicle (AD) as a self-driving taxi to be offered by Hyundai Motor Corp (HMC) to Lyft and Uber.

Worked with Jira (on-prem) Data Center setting up projects, dashboards, users/security, and workflows, and JQL extensively for building filters/Kanban/Scrum boards for PMs.

Used Jira's different project types to set up plans for Technical PMs to organize their projects, facilitate different user IAM types, and employ OCM.

Worked as a key POC between outside stakeholders, senior management, and the technical team to identify, report, and resolve any issues related to system delivery.

Began procurement using Jira Service Management, phased out to begin procurement using Coupa, at which time participated in the implementation of Coupa for all engineering procurement. Wrote reports in Coupa as well as added Vendors.

Acted as the Technical POC to the IT Business Unit supporting all CE engineers with any IT-related issues.

Assisted engineers with strategic business process mapping, story writing, acceptance criteria, and clear, concise requirement writing.

Co-led the common requirements project, which sought to have each component stakeholder agree to a common set of business and functional requirements. These Common Requirements became a sort of Gap Analysis for each stakeholder's design and integration testing requirements.

Managed and tracked the Capital budget for the CE Teams’ test equipment to meet and not exceed budgets along with the ability to reconcile these pieces of equipment (PE) for depreciation at the end of the fiscal year.

Managed Techstreet subscription as administrator; ISO / IEEE/ USCAR standards subscription for engineers.

In charge of negotiating yearly subscription for Techstreet which included data analysis, to keep and let go of appropriate standards needed and no longer needed.

Wrote contracts for hiring Engineering support as well as procurement contracts for hiring additional staff.

Provided project plans/charters, risk analysis, SOWs, KPIs, implementation plans, and documentation.

Used Excel Power Queries to gather and analyze data.

Hawaiian Airlines, Phoenix, AZ 3/2019 – 8/2020

Sr. Business Analyst

Scrum Master Hawaiian Airlines Mobile Apps. Based on the business requirements written from user feedback as well as interviews and working groups for the Check-In Process.

My job was to write clear and concise user stories in Jira with accompanying acceptance test criteria and testing scenarios. These stories had to be readable by the developers with clear intent for the basic functionality as well as traceability back to the business requirements.

Conducted daily sprint meetings, managed backlog, and conducted sprint reviews and sprint retrospectives.

Managed Change Control Board (CCB) planning and required meeting materials for designated CCB processes.

Monitored the Check-In process through the mobile app execution using Azure DevOps looking for the timing of the check-in process as well as any bugs that may have been introduced.

Ford Motor Company (NLB Services), Dearborn, MI 10/2018 – 3/2019

Sr. Business Analyst

Re-engineered Ford’s Mainframe Prototyping Scheduling System written in Oracle Forms for an upgrade to Java and .NET technologies for the User Interface and SQL Server for the database.

Worked with offshore developers to prioritize business processes and screen development through the development of functional and technical requirements.

Worked with the Ford SMEs to produce functional and technical requirement documents for each screen that was to be upgraded. NET/Java.

Nexen CNOOC Ltd. (Predictive Solutions), Houston, TX 5/2017 – 11/2017

Sr. Business Analyst

Developed business process flows for present state “as-is” and future state “to-be” applications, reports, software changes, and major upgrades using Visio.

Created audit evidence for internal and external monthly, quarterly, and yearly SOX financial auditing controls.

Provided data analysis and resolution in Oracle and SQL Server environments including ETL application use.

Tasks included Financial Modeling, Forecasting, and Market Assessment for new lease opportunities.

TH-1 LLC. (Cobalt International), Houston, TX 3/2015 – 5/2017

IT Business Systems Analyst

Supported 3rd party contracts interfacing applications, including daily monitoring and the prompt resolution of any data issues, as they affected daily contract expenditures and limits.

Responsible for gathering functional and technical requirements for business process improvements and data issues that require refinement.

Worked closely with the vendor to negotiate application changes, including cost estimations and timelines.

Administered and applied user security controls and CM processes, which would ensure SOX compliance and make any auditing request both simple and readily available for the Land and Accounting applications.

Prior Experience

Quorum Business Solutions – Business Analyst for Oil and Gas Upstream Accounting Production Support.

Supported the integration and delivery of the LAND ArcGIS Toolset. (5/2013 –3/2015)

Petrohawk Energy / BHP Billiton – Enterprise Applications Sr. Database Developer- Worked with SCADA Data that we gathered from handheld devices monitoring the Well Head (1/2011 - 4/2013)

Linebarger, Goggan Blair & Sampson, LLP - Sr. Oracle Developer (2/2009 - 1/2011)

Universal Weather &Aviation - Sr. Systems Development Analyst (1/2006 - 1/2009)

Lockheed Martin Space Operations - Sr. Database Development Staff - App SW Dev Analyst Staff (4/2000 - 12/2005)

Education/Certifications

University of Houston – Clear Lake – Bachelor of Science in Computer Science w Specialization in Telecommunications

Certified Scrum Master – June 2019

Leading SAFe Course – May 2021

Oracle Developer Certification - 1999

Publications

Co-authored issue of Network World's LAN DBMS - Strategic Thinking in Picking a DBMS.

Awards/Achievements

Lockheed Martin’s Lightning Award - Superior Personal Performance

Three Special Recognition Awards for Leadership, Team, and Individual Efforts

PRC Star Service Award – Outstanding Achievements

Recognized by BHP Billiton as one of six “Main Contributors” in the two-year implementation of P2 at Petrohawk

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