Data Entry Client Services

LESLEY-ANNE MESINA

510-***-**** ****************@*****.***

PROFILE

Experienced educator, coach, and client services professional with over 10 years’ experience in education, life skills, and family support. Known for strong relationship-building, a culturally responsive instructor, and delivering high- impact coaching to clients and educators. Skilled in developing curriculum, delivering one-on-one coaching, and supporting individual and small group learning goals. CORE SKILLS

Instructional Coaching Relationship & Social-Emotional Learning (SEL) Coaching Curriculum Development Family Engagement Life Skills Training Client Intake & Support Communication & Progress Monitoring Time Management Equity-Centered Education Microsoft Office Google Suite EXPERIENCE

Instructor

Passport to Learning Palmdale, CA January 2024 - Present

• Teach life skills and independence to adults with disabilities using visuals and a structured curriculum

• Support parenting education focused on development, wellness, and DCFS compliance

• Create and deliver PowerPoint-based workshops on practical topics such as budgeting and self-care Relationship Coach & Owner

P.S. It’s Over Lancaster, CA January 2022 – Present

• Coach clients to recognize unhealthy patterns and develop skills for healthier communication and relationships

• Support personal and professional growth through goal-setting, accountability, and emotional awareness

• Coach clients on boundary setting, trust-building, and effective interpersonal skills Elementary Teacher

Westside Union School District Palmdale, CA August 2020 – June 2023

• Created project-based units using Common Core State Standards and social-emotional learning (SEL) integration

• Maintained regular communication with parents to support student learning and address academic concerns

• Worked with English Language Learners (ELL) and general education students using differentiated instruction and scaffolding

Substitute Teacher

Westside Union School District Palmdale, CA August 2016 – August 2020

• Delivered consistent instruction and supported English Language Learners (ELL) through inclusive practices

• Designed engaging lessons that aligned with teacher plans and student needs

• Communicated with families to update them on grades, projects, and student performance EXPERIENCE

Enrollment Representative

University of Phoenix Lancaster, CA October 2013 – December 2015

• Assisted students with application, financial aid, and academic program navigation

• Managed high call and email volume with prospective and enrolled students

• Collaborated with internal departments to resolve account or transcript issues Case Manager

HopeLink of Southern Nevada Henderson, NV January 2013 – September 2013

• Managed individualized plans for financial and housing stability

• Connected clients with employment opportunities and community resources

• Conducted assessments and coordinated referrals to support long-term goals Office Manager

Marchan’s Auto Body Shop Las Vegas, NV January 2008—December 2012

• Handled day-to-day accounting tasks including invoicing, payments, and financial record keeping

• Coordinated schedules, estimates, and approvals with adjusters and vendors

• Managed office operations including billing, customer services, and supply tracking Executive Assistant/Trainer

Penske Wynn Ferrari Maserati Las Vegas, NV January 2005—December 2008

• Led staff on vehicle knowledge and client engagement strategies

• Managed executive calendars, reports, travel, and dealership event planning

• Supported HR process including onboarding, benefits coordination, and compliance EDUCATION

Master of Science in Psychology University of Phoenix Bachelor of Science in Human Service Management University of Phoenix Feature Film Certificate University of California, Los Angeles CERTIFICATION

Emergency 30-Day Substitute Teaching Permit California Commission on Teaching Credentialing Certified Professional Life Coach Transformation Academy

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