Customer Service Real Estate
Resume:
Gina Jackson-Smith
Dallas, TX *****
***********@*****.***
Professional Summary
20+ years of Customer Service
15+ years of Mortgage and loan servicing
10+ years of Real Estate and Property Management
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Clerk II
Dallas County Sheriff Department-Dallas, TX
April 2015 to Present
Vault Clerk: maintain, prepare verify and process a variety of documents, instruments, records and bills. Input data, accounts receivable (inmate trust fund). Answer routing inquiries regarding inmate clothing property and funds. Resolves customer service issues and reconciles various data, funds and inventory. Maintains filing storage of documents and supplies. Perform ad hoc assignments. Effectively communicate with public and staff.
Shift Supervisor
CVS Health Retail-Dallas, TX
October 2014 to December 2018
Effectively worked with store management and crew, supervise crew through assigning, directing and follow up with all activities. Assisted customers with problems, questions and complaints. Promoted CVS culture (greet, offer and thank). Handled all customer relations, maintained confidentiality. Utilized deductive reasoning, and analytical skills as well as computer entry. Opened/closed the front store, balance till, cash deposits. Performed audits and inventory. Worked closely with repair crews and input and closed out requisitions.
Executive Assistant
Four Season Renovation-Dallas, TX
February 2013 to July 2014
Assisted president with proposals, transmittal's, punch lists and invoicing. Processed certification for Lead Safe and other programs as well as follow up with property managers and realtors. Answered phones and maintained sub-contractor personnel files. Attend pre-bid and bid meetings with city of Dallas on owner’s behalf. Inspected renovations in progress, match with scope of work and coordinated building supplies, work orders and insurance certificates. Maintained and archived financial records. Arranged travel and performed calendar management.
Realtor
Real Estate Agent Better Homes Realty-Fremont, CA
March 2011 to January 2012
Fremont, CA 3/2011- 1/2012
Prepared market analysis and negotiate with clients and bank representatives. Educated buyers and sellers about disclosure documents. Advertised property on various websites such as craigslist.org. Assisted property managers with pulling credit reports, collecting rent and deposit checks, 3-day notices, property viewings and lease documentation. Hosted open house events and advised on proper staging of property. Performed various office duties such as BPO's, MLS searches and updates, answer multi- line switchboard. Assisted loan officers with the credit guidelines and escrow process. Prepare inspector agreements, post and update craigslist ads. Organize open files, check disclosure forms for compliance as well as light filing.
Office Assistant
McMorgan & Company LLC-San Francisco, CA
May 2007 to September 2008
Provided administrative support to department heads and executives with the smooth flow of research and reports. Assisted multiple departments with various clerical duties such as new file generation, filing monthly reports; file inventory maintenance and tracking via excel spreadsheet. Maintained and updated appraisal and REIT files as well as tracked certificates of insurance, lease documentation and disclosures of commercial properties. Internet research and report generation; ordered beverages, store supplies, relieved receptionist, archived reports and correspondence, performed mailings and mail distribution. Other duties included copying, faxing, sorting, organizing, shredding and archiving documents. Responsibility also included organization and maintenance of onsite file storage area. File Clerk
Roost Inc-Sausalito, CA
April 2006 to April 2007
Received, sorted and filed documents associated with customer orders, including purchase orders, order confirmations, sales orders, packing lists, invoices, payment stubs and correspondence. Customer base was 7,500 and two folders were used; open and closed orders. Archiving involved loading standard- sized bank boxes with documents and properly labeling each box of contents. Maintained and updated electronic inventory system of all archived documents. Administrative Assistant (Various Temporary Assignments) Santa Rosa Junior College
May 2005 to April 2006
Collected and input data in Calyx point. Ordered appraisal documents, credit reports and opened new files. Organized existing loan files for accuracy. Dispatched inspectors to homes for inspections and edited inspection reports. Processed inspectors work agreements Prepared and processed expense reports and purchase orders. Assisted the box office with reservations, season ticket holders and ticket sales. Answered multi-line PBX system and performed reservations for upcoming box office events. Executive Assistant Santa Rosa Junior College, Santa Rosa, CA Provided executive support to the business manager with the smooth operation of the Theatre Arts Department by coordinating resources and information via reports. Posted financial transactions including online transfers, deposits, expense reports and journals; prepared financial records for annual auditing and reporting purposes. Coordinated with Chair and set director for inventory management and ordering of department supplies. Scheduled complex travel arrangements, field trips, meetings, conferences and tradeshow. Processed student applications for program and scholarship. Assisted the box office with reservations, season ticket holders and sales of tickets. Answered multi-line PBX system. Executive Assistant Gettler
Ryan Architects Inc-Petaluma, CA
April 2002 to April 2004
Provided executive support to the Design manager and Project managers. Responsibilities included: composed and keyboarded reports, correspondence, memos, forms, agendas, meeting minutes, transmittals, directories and tables. Created brochures, forms, flyers, power point presentations and other marketing material, calendared presentations and meetings, composed and prepared written correspondence. Produced presentation binders and assisted with the production of color boards. Scheduled complex domestic and international travel arrangements, meetings, conferences and tradeshow. Processed construction permits and scheduled inspections. Ordered office supplies and set up maintenance on office equipment.
Loan Delivery Specialist North American Mortgage
Washinton Mutual-Santa Rosa, CA
April 2001 to January 2002
Reviewed up to 40 loans per day for post closing investor requirements. Analyzed 1008 or DU, calculated LTV and verified debt ratios were within company limits. Determined appraisal dates were within company limits. Examined Note, Deed, and HUD1 for accuracy. Assessed data in SMS in-house computer software to checklist required documents and made changes as needed. Processed LPN and interfaced with title companies as needed.
Travel Agent
Compass Rose Travel-Rohnert Park, CA
March 2000 to April 2001
Coordinated and sold travel packages to customers and local businesses. Outlined travel itinerary and schedule for Circle the Pacific, Around the World and Globe Trotter packages. Processed PNR
(passenger name record) in Apollo/Focal point airline reservation system. Brokered air, car and hotel accommodations with local wholesale companies. Performed various clerical duties, faxing, copying, ordered and organized brochures.
Account Executive
Pro Venue, Financial
2000 to 2000
2000, SMS and Apollo
Education
Bachelor's in Business Administration
Texas Woman's University - Denton, TX
April 2020 to Present
Associate in Liberal Arts
Chabot Junior College - Hayward, CA
September 2009 to May 2012
Skills
• Google Docs
• Property Management
• Research
• Auditing
• Personal Assistant Experience
• Office Management
• Market Analysis
• Account Management
• Remodeling
• Loan Officer Experience
• Loan Origination
• Calendar Management
• Data Collection
• 10 Key Calculator
• Microsoft Access
• Microsoft Excel
• Microsoft Word
• C/C++
• Microsoft Powerpoint
• Microsoft Outlook Calendar
• Sales Experience
• Telecommunication
• Microsoft Office
• Word Processing
• Time management
• Construction
• Microsoft Outlook
• Communication skills
• Phone etiquette
• Customer service
• Accounts receivable
• Research
• Personal assistant experience
• Clerical experience
• Cash handling
• Microsoft Access
• Administrative experience
• Office experience
• Typing
Certifications and Licenses
driver's license
20 Hour Loan originator certificate
October 2019 to October 2024
NMLS # 1916632 required course completion for Loan originator license. Non-CDL Class C
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