Desktop Support Technical

Aubrey Warner

Summary: Aubrey is a certified IT professional with a CompTIA A+ certification and 15+ years of proven record success in technical support and maintaining/troubleshooting computer systems. With a wealth of experience, Aubrey has become a trusted resource for resolving hardware and software issues, managing IT deployments, and providing essential training to end-users. Aubrey's dedication to maintaining technology systems and expertise in handling a wide range of devices and platforms make them a valuable asset in the field of IT. In Aubrey's recent role as an IT Technician, he is providing reliable desktop support and effectively resolving a variety of technical issues. His skills extend to installing, updating, and troubleshooting Windows on laptops, desktops, and all-in-one systems. Additionally, he excels in performing break/fix maintenance on desktop and laptop computers. During his tenure at DXC Technology, Aubrey provided on-site support to customers by installing, servicing, and repairing systems and equipment. He demonstrated proficiency in desktop support, both on-site and remotely, and effectively troubleshooted and resolved issues. Aubrey also managed inventory and ensured proper disposal of hardware, including laptops, desktops, printers, and mice. Their role involved installing, updating, and troubleshooting Windows on various computing devices. He is a local candidate who is immediately available for an interview and can start as soon as possible. Skills:

Management

Maintenance

Word

Help Desk

Desktop Support

Troubleshooting

Field Service

Network Support

Technical Support

DHCP

Financial services

Regulatory reporting

Analysis skills

Customer support

Clinical trials

Disaster Recovery

Load Balancing

Shell Scripting

Network Administration

Network Engineering

Connect Wise

Low voltage

Leadership

Project leadership

ISO 27001

Mobile Iron

Root cause analysis

Sourcing

HR sourcing

Procurement

Financial report writing

Sales

Customer service

Scripting

Inventory control

Network Firewalls

Supervising experience

Mobile devices

Mentoring

Learn

IT support

Contracts

Budgeting

Information security

Data warehouse

Scrum

Cybersecurity

Business Analysis

LMS

Computer hardware

Application support

Mobile applications.

iOS

Education:

AAS in Accounting with Information Systems NYCCT - Brooklyn, NY 1981 Certifications:

CompTIA A+ Certified

Accomplishments:

Became the only Apple Tech for the University and currently Dell-certified Tech for Desktops, Laptops, and Printers. Also, the Single Point of Contact (SPOC) for William Paterson University to Dell. Working Experience:

IT Technician Dec 2018 to Present

Freelancer

Desktop Support work adequately troubleshoots and Resolves issues.

Install, update, and troubleshoot Windows on laptops/desktops/all-in-ones.

Break/Fix desktop and laptop.

MetLife Investment– Whippany, NJ Dec 2020 to July 2022 Desktop Support Technician

Provided on-site support to customers including installation, servicing, and repairing of systems and equipment.

Break/Fix desktop and laptop.

Provided desktop support work adequately troubleshoots and resolved issues.

Called the users and helped them resolve their issues over the phone using VoIP.

Handled inventory for the disposal of hardware, Laptop, Desktop, Printer, and Mouses.

Installed, updated, and troubleshot Windows on laptops/desktops/all-in-ones.

Answered customer questions and resolved issues.

Referred other issues/questions to appropriate personnel/service area/manager for follow-up, testing, and troubleshooting.

Assisted in instructing customers in the operation and maintenance of systems/equipment.

Acted as a liaison with customers on administrative and technical matters for assigned projects. Performs analyses and prepares reports on system problem trends and issues.

Assisted in applying engineering principles and practices as they relate to system design, process flow, and/or discrete modeling.

Interacted with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design. William Paterson University – Wayne, NJ July 1990 to Dec 2018 Sr. Desktop Support Technician

Provided technical support for entire Faculty and Staff Members.

Troubleshoot all network issues, and repair all computers, printers, and servers.

Installed software packages through SCCM.

Provided training to faculty members on how to utilize technology in the classrooms.

Coordinated all computers, both Macs and PCs deployments to the entire campus.

Contact this candidate