Technical Support Market Data

Anderson Ramroop

**** **** ***. ********, ** ****4 • M: 718-***-**** • E: *******@*****.***

Technical Support Engineer supporting market data technologies. Effective communicator with a proven track record and ability to develop and understand client needs. Direct client support interface with market data teams for LSEG TREP/RMDS support Provided Dacs Administration and reporting for market data teams. Linux deployment and support for clients.

TECHNOLOGY SKILLS

Languages: Perl, SQL, BASH

Platform: Windows, Windows Server Linux: Red Hat, CentOS, Slackware, SUSE, Ubuntu, Solaris, Sco UNIX

Trading Platforms: ThomsonOne, Wombat Feed Handlers, RMDS, TREP(LSEG), Solace

Network: Active Directory, TCP/IP, Cisco Routers/Switches, Checkpoint Firewall

Certifications: CCNP – Expired 2019

PROFESSIONAL EXPERIENCE

Crown Jewels Consultants New York, NY/London

Senior Support Specialist, 12/2018 - 02/2024

Provided dedicated client support for LSEG TREP/RMDS in a global datacenter environment, handling daily incident tracking and resolution.

Market data support via Eikon messenger and CRM SNOW/Salesforce/ ticket system supporting client’s daily issues.

Assist market data teams with client onboarding, bandwidth utilization, rics testing

Conducted weekend upgrades for Linux (RHEL6) servers and coordinated with datacenter technicians on network troubleshooting.

Administered DACS and generated custom reports for service management and market data teams.

Leveraged ITRS Geneos for proactive monitoring across LSEG global datacenters, identifying and resolving hardware/software issues.

Verify queries against pricing servers to assist clients with data issues utilizing tools such as RMDS testclient

Analyze system performance data such as error logs, system logs, and other diagnostic and fault isolation tools to identify problem issues, taking corrective actions to resolve.

Trained new hires remotely during lockdown through Teams, developing a structured training program.

Solace Support – Web administration and daily incident management for clients.

Wingfield Capital, New York, NY

Market Data Support, 04/2016 – 07/2018

Managed incident resolution for production environments, collaborating with service providers and vendors.

Supported internal employees with technical issues, software installations, and configurations on RHEL6.Installation & configuration of all software for business functions utilizing RHEL6

Market Data support for internal employees

SR Tech Labs, New York, NY

Professional Services Field Engineer, 08/2015 – 01/2016

Managed U.S. client installations for Reuters DACS and provided application support for DART Entitlements software

Application support for DARTS software, Remote & on-site installation.

DART Application Training :Training client’s on how to Audit market data entitlements using the DART software.

Technical Presales – Demo application to client in pre-sales environment. Work with clients and development to streamline application to support client’s infrastructure.

Technical support of proprietary feed handlers and entitlements software

Remote maintenance & configuration of Dart Entitlements Installation

Linux systems engineer – maintain data integrity from market data feed handlers for client feeds

Perform scheduled system upgrades and quality assurance (QA) testing benchmark, fine-tune and exact the maximum performance from the solution’s deployed into client architecture

Bloomberg Technical contact –daily market exchange data issues

Provided Level 2 support, including remote maintenance and QA testing to maximize deployment performance.

Technical Document writer – Developed technical specifications for client specific project’s.

Thomson Reuters, New York, NY

Market Data Engineer/Senior Technical Analyst, 12/2007 – 08/2015

Pre Sales Engineer – Assist perspective clients with specs and testing environments.

Level 2 Technical support for Thomson Reuters DataFeed Clients- RMDS Application support

Served as Team Lead for Morgan Stanley, managing global DataFeed Price servers.

Market Data Support for top tier financial firms, verification of global exchange data for client specific queries.

Proactively & reactively identify issues and resolve system-wide issues on market data servers and data delivery networks (LAN and WAN) with real-time monitoring of processes & connections

Technical Team trainer and document writer – Developed client specific support documents for internal support teams.

ThomsonOne Application support specialist, assist clients with Installation, configuration on-site and remote support.

Lead client development discussions, for bug improvements and future upgrade for supported software.

Perform scheduled system upgrades and quality assurance (QA) testing

Verify SQL queries against TR pricing servers to assist clients with pricing/data issues

Monthly Market data Audits, checking clients Entitlements and Exchanges permissions. Alerting clients to new Market exchanges and helping the accounts & sales team to upsell

Manage Vendor relations, provisioning new products for testing

Quarterly Linux upgrade Servers for client’s Market data engines.

Netcom Information Technology, New York, NY

Technical Support, 06/02/2006 – 09/30/2007

Installation & Configuration software for classroom setups

Providing Technical Support and solutions for Network Problems

Technical support for all administration

Design, install and configuration of complete routing architecture of LAN/ WAN to interconnect all classes & labs

Implementation & Installation of Netcom internal support Wiki RHEL4

Re-Designed current network and expanded infrastructure for all classrooms 200 Node network

Configuration & Maintenance of all Cisco equipment: 2811, 2950, 3500, 3560, 1900

Configuration & Design of CCNA, CCNP, CCVP, CCIE, lab setups

Proficient in configuration of OSPF, EIGRP, RIPv2, Protocols

Installed & Configured Windows XP 2000

Install and configured Linux workshops for: RHEL,SUSE, Solaris,

Perform software and hardware diagnostics and complex disk related corrective action

Installed & Configured patch panels, racks, hubs, switches, routers: 1600. 1700

Installation of small Key PBX Systems: NEC IPK

Birns Telecom, New York, NY

Telecom Installer, 09/2004 – 11/2005

Alliance Capital / Sanford C. Bernstein, New York, NY

Telecom Management, 11/1999 – 12/2002

EDUCATION

Netcom Information Technology, 11/2005 CCNA, CCNP, CCVP, MCSE, Red Hat Linux, Checkpoint Firewall

Contact this candidate