Office Manager Front
Resume:
J M
Jennifer McBride
Professional Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Work History
SuperCuts - Front Office Manager
Jackson TN
06/1996 - 10/2023
Boot Barn - Assistant Manager
Jackson TN
01/2017 - 06/2018
Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
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Created weekly schedules for staff members to ensure appropriate coverage during peak hours or high demand periods.
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Reconciled end-of-day reports to determine accurate billing and payment processing.
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Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
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Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
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Confirmed appointments, communicated with clients, and updated client records.
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Answered phone promptly and directed incoming calls to correct offices.
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Kept reception area clean and neat to give visitors positive first impression.
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● Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
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Supervised day-to-day operations to meet performance, quality and service expectations.
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*****************@*****.***
Jackson, TN 38305
Skills
● Effective multitasking
● Workflow optimization
● Customer service
● Customer relations
● Team management
● Schedule management
● Organization skills
● Time management
● Telephone skills
● Data entry
● Customer and client relations
Education
West Carroll High School
Atwood, TN
High School Diploma
Maintained a clean, safe, and organized store environment to enhance the customer experience.
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Developed strong working relationships with staff, fostering a positive work environment.
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Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
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Improved customer satisfaction by addressing and resolving complaints promptly.
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Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
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Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
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Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
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Managed inventory levels to minimize stockouts while reducing overhead costs.
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