Customer Service Solutions
Resume:
Crystal L. Mitchell
ATLANTA, GEORGIA
770-***-**** – Cell
*******@*****.***
Work Experience
Customer Solutions Advocate
GreenSky, Atlanta, GA
Monitor all customer credit bureau direct and indirect disputes and complaints and assist in effective resolution
Analyze customer issues and initiate corrective actions
Review all indirect credit bureau disputes through e-Oscar
Respond to e-Ocsar with a resolution to the dispute filed
Submit corrections through e-Oscar for the indirect/direct dispute if needed
Review tradelines for all three credit bureaus for a direct dispute
Ensure all information being reported to the credit bureaus are accurate
Required to make outbound calls on some of the dispute codes and send an email
Coordinate with customer and ensure optimal level of customer services
Credit Verification Analyst
GreenSky, Atlanta, GA
07/21 – 02/25
Evaluate submitted applications
Remediate various fraud pend resolutions/CIP-POID/Fraud POID
Generate an approval or denial on all applications
Confect outbound calls
Procure inbound calls
Customer Service
GreenSky, Atlanta, GA
04/19 – 07/21
Professionally handle incoming calls, voice mails and emails to ensure that customers, merchants and sponsors issues are resolved both promptly and accurately with the highest possible degree of respect and urgency.
When necessary, appropriately escalate caller issues to the proper team or frontline manager.
Thoroughly and efficiently gather customer information, assess and fulfill customer needs, educate customers where applicable to prevent the need for future contacts and document the interaction.
Perform administrative duties on occasions
Customer Service/Collections
Randstad, Duluth, GA
12/17 – 04/19
Call Center
Commercial/Residential Collections
Receptionist
Underwriting Analyst
Rose International, Chesterfield, MO
05/18 – 11/18
Identify, evaluate, and manage risk to maximize revenue
Analyze documents for quality and accuracy
Prepare written request for missing information/proposals/declines
Work closely with the Account Executives of the groups
Branch Manager
OneMain Financial Group, LLC Lawrenceville, Georgia
8/03 - 6/17
Plan, direct, or coordinate the activities of workers in branches, offices, or departments of establishments, such as branch banks, brokerage firms, risk and insurance departments, or credit departments.
Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
Prepare operational or risk reports for management analysis.
Examine, evaluate, or process loan applications.
Approve, reject, or coordinate the approval or rejection of lines of credit or commercial, real estate, or personal loans.
Oversee the flow of cash or financial instruments.
Prepare financial or regulatory reports required by laws, regulations, or boards of directors.
Develop or analyze information to assess the current or future financial status of firms.
Analyze and classify risks and investments to determine their potential impacts on companies.
Review reports of securities transactions or price lists to analyze market conditions.
Direct insurance negotiations, select insurance brokers or carriers, and place insurance.
Submit delinquent accounts to attorneys or outside agencies for collection.
Account Receivable Clerk/Administrative Assistant
Bi-Medical Inc., Tucker, Georgia
8/02 - 7/03
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Advise customers of necessary actions and strategies for debt repayment.
Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
Administrative Assistant
NYC School Construction Authority, Long Island City, New York
7/98 - 6/02
Use computers for various applications, such as database management or word processing.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Create, maintain, and enter information into databases.
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Maintain scheduling and event calendars.
Complete forms in accordance with company procedures.
Schedule and confirm appointments for clients, customers, or supervisors.
Make copies of correspondence or other printed material.
Locate and attach appropriate files to incoming correspondence requiring replies.
Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
Skills
Excel Word
Quick-Books Pro Oracle
Outlook Corel Word Perfect 8
LOTUS 123 Symphony (Banking System)
VISIO 5 Professional Maestro (Banking System)
CLASS (Banking System) Dealer Track
Lexis Nexis SAS
S.A.P. One Note
Power Point Slack
FastTrack
SalesForce
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