Customer Service Representative
Resume:
Kayla Young
Dalton, GA *****
***********@*****.***
Professional Summary
Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.
Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.Reliable Customer Service
Representative with extensive track record in demanding sales. Willing to relocate: Anywhere
Work Experience
Customer Service Representative
Xpress Global Systems, LLC.-Dalton, GA
May 2021 to Present
• Assist customers with a warm and professional attitude
• Handle emails, inbound calls, and outbound calls
• Assist customers with questions
• Work with Microsoft and Excel
• Work from home
• Conducted customer service surveys
• Assisted customers via live chat
• Remote work for home
Caregiver for Elderly
Allpro-Dalton, GA
March 2019 to September 2022
Light housekeeping
Grocery shopping
Grooming
Hotel Clerk
Baymont Inn and Suites-Dalton, GA
September 2018 to March 2020
Front desk receptions
Inspector/Packer
Anderson company-Dalton, GA
November 2016 to October 2018
Made sure that the carpet passed the inspection before being shipped out Janitorial
R&R-Dalton, GA
September 2016 to February 2018
• Cleaned offices
Customer Service Representative
T mobile-Chattanooga, TN
December 2015 to December 2016
• Top 5 ranking in with best customer service skills
• Earned "Top Seller" for 3 months.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Addressed customer service inquiries in a timely and accurate fashion. Cashier
Racetrac-Dalton, GA
May 2014 to September 2015
• Computed sales prices, total purchases and processed payments.
• Described merchandise and explain operation of merchandise to customers.
• Guided customers in choosing items that reflected personal style and shape. Cashier
Dollar Store-Dalton, GA
July 2013 to January 2015
• Assessed customer needs and responded to questions.
• Bagged merchandise by following standard procedures.
• Cleaned and straightened work area.
Customer Service Rep
Convergys-Chattanooga, TN
March 2013 to October 2014
Earned "Top Seller" for 3 months.
Collected customer feedback and made process changes to exceed customer satisfaction goals. Addressed customer service inquiries in a timely and accurate fashion. Education
Diploma
Southeast Whitfield County High School-Dalton, GA
August 2005 to May 2009
Skills
• Data Entry
• Excel (10+ years)
• Microsoft Word
• Restaurant experience
• Leadership
• Billing Specialist (10+ years)
• Cold Calling (3 years)
• Computer Literacy (10+ years)
• Senior care
• Phone etiquette
• Sales
• Active listening skills Customer service expert Sharp problem solver Adaptive team player Energetic work attitude Willing to relocate: Anywhere Authorized to work in the US for any employer
• Computer Skills (10+ years)
• Cash handling
• Inventory Clerk
• Schedule Appointments (4 years)
• Sales Experience (10+ years)
• Typing (7 years)
• Communications skills (4 years)
• Quality assurance
• Front Desk (2 years)
• EDI
• Caregiving
• Communication skills
• Customer support
• Home care
• Organizational Skills (5 years)
• Wine knowledge
• Windows (10+ years)
• AS400
• Powerpoint (7 years)
• Hotel experience
• Word Processing (10+ years)
• VPN
• Computer skills
• Filing (1 year)
• Customer Service (10+ years)
• Mac OS (10+ years)
• Medical terminology
• Microsoft Outlook (6 years)
• Organizational skills
• Supervising Experience (1 year)
• Phone Etiquette (10+ years)
• Cash Handling (10+ years)
• English
• Microsoft Excel
• Microsoft Office (10+ years)
Certifications and Licenses
CNA
CPR Certification
Driver's License
First Aid Certification
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