Human Capital Product Management

Kianna Nichols

Washington DC, 301-***-****, **************@*****.***, www.linkedin.com/in/kianna-nichols SUMMARY Dynamic Product Management Executive with over 10 years of experience in leading human capital initiatives. Proven track record of enhancing operational efficiency by 30% and boosting team performance by 25%. Expertise in developing and managing government healthcare products, with achievements including the ORA Honor Award for outstanding organizational impact. Adept at driving strategic product development that aligns with regulatory compliance and user needs. Committed to advancing health equity and improving access to services at Utah State Extension.

WORK EXPERIENCE

01/2023 – 06/2025 Division Director, Supervisory Management Analyst (GS-343- 15/1), Food and Drug Administration (FDA)

Rockville, MD

Spearheaded a diverse human capital team, enhancing service delivery and operational efficiency by 30%.

Instituted the Division of Human Capital Staffing Services, streamlining HR processes and boosting team performance by 25%.

Engineered and executed training programs for 40 HR staff, elevating productivity and performance evaluations.

06/2020 – 01/2023 Branch Director, Management Analysis Officer (GS-343-14/3), Food and Drug Administration (FDA)

Rockville, MD

Orchestrated a cross-functional team of 17 HR professionals, enhancing workforce planning and organizational restructuring. Advised senior leadership on policy development related to recruitment, retention, and employee engagement.

Clinched the ORA Honor Award for exemplary contributions to organizational effectiveness.

07/2013 – 06/2020 Lead Management and Program Analyst (GS-343-14/2), Food and Drug Administration (FDA)

Rockville, MD

Championed key HR initiatives, including Pathways and Telework programs, increasing compliance and efficiency by 20%. Revamped HR processes, driving continuous improvements in service delivery.

06/2011 – 07/2013 Administrative Officer (GS-301-11/3), Department of Veterans Affairs (VA)

Washington DC

Facilitated HR functions such as recruitment, training, and employee relations, ensuring adherence to EEO guidelines.

Contributed to budget preparation and resource allocation for HR programs.

EDUCATION

2017 – 2017 George Washington University

Master's Certificate, Project Management

Washington, DC

09/2016 – 01/2017 Graduate School USA

Certification, Human Resource Management

Washington, DC

1998 – 2020 Eastern Michigan University

Associates, Business Management

Ypsilanti, MI

SKILLS HR Systems & Compliance Project Management

Data-Driven Decision Making HRIS Systems (PeopleSoft, Workday)

MS Office Suite (Excel, PowerPoint,

Word)

Leadership

Change Management Employee Engagement & Retention

Talent Development Stakeholder Relations

Problem-Solving Conflict Resolution

Google Suite Agility

Strategic Thinking

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