Expert Customer Service Professional
Resume:
Karyn Kelly-Hull
Expert Customer Service Professional
Professional Summary
Versatile customer service professional with strong planning, problem-solving, and people management skills. Adapts well to change, excels independently, and exceeds expectations both independently and as part of a team. Proven ability to handle multiple priorities and meet tight deadlines while maximizing revenue without compromising quality.
**************@*****.***
Alexander, NC 28701
Work Experience
Percepta
Operations Supervisor May 2020 – April 2023
• Supervised client customer service teams.
• Supported operational initiatives, including
process improvement, call analysis, workforce
gap identification, and resolution.
• Presented recommended action plans to the Sr.
Operations Manager based on research.
Virtelle Hospitality
Front Office Manager August 2019 – May 2020
• Provided day-to-day leadership to the front office team.
• Ensured that all departmental goals were met.
• Effectively scheduled, monitored, and evaluated
controllable expenditures to stay within the restraints of the established budget.
• Collaborated closely with the Sales department
regarding VIP and special requests, group pick-ups, cut-off dates, and blocking.
• Managed payroll and accounting for front office
staff.
Hampton by Hilton
Asst. General Manager April 2016 – February 2019
• Ensured all hotel rules, standards, and policies were implemented and followed.
• Conducted interviews, made hiring decisions,
created schedules, and facilitated employee training.
• Oversaw billing, invoicing, and payments.
• Handled direct bill accounts as well as payable and receivables.
• Coordinated ordering, invoicing, and distribution of supplies.
Biltmore Company
Reservations & Sales Agent April 2013 – February 2016
• Handled incoming calls related to sales, billing, ticketing, and general information.
• Assisted with specialty tours, activities, events, annual passes, and Estate and Area accommodations packages. Office Leader
H&R Block November 2009 – February 2014
• Welcomed clients and addressed their needs.
• Prepared tax forms and explained tax laws.
• Balanced the cash register and processed payments.
• Managed invoicing, receivables, and supply
distribution.
Education
• GED Asheville Buncombe Technical College
10/1997
• Completed all required and optional education
through Hilton University in leadership and
service skills.
• Completed all classes required through Teletech
University in leadership and supervisory skillset.
• Currently working on Six Sigma – White
Belt certification.
Skills
• Virtual work
• Microsoft Office
• Citrix
• Customer Support
• Google Docs
• Hotel Management
• Live Chat
• Payroll
• Salesforce
• SharePoint
• Workforce Management
• Tax Forms
• Office Administration
• Accounts Receivable &
payable
• Training & development
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