Customer Service Data Entry

SUSAN SEMIAO

*** ********** **., ***, ********, VA 20176 ● Phone: 571-***-****

*************@*****.***

Summary

Highly motivated business professional with over 20 years of customer service. Committed to group success through team collaboration. Thrives in positions where customer service is a key part in the company.

Key Skills

Excellent Customer Service skills ● Data Entry ● QuickBooks ● Efficient in Microsoft Word & Excel Strong Negotiating skills ● Front Desk Operations ● Attention to Detail

Management skills ● Scheduling

PROFESSIONAL ADMINISTRATIVE WORK AND CUSTOMER SERVICE EXPERIENCE

Capital City Flooring, Sterling, VA

March 2020 – Present

Purchasing Manager/Office Manager

Process purchase orders and ensure on time delivery.

Assist warehouse manager with deliveries and making sure all is correct.

Handle all returns of material.

Responsible for finding the best freight cost for shipments.

Negotiate pricing with suppliers

Schedule FTL and LTL shipments.

Order and maintain all stock inventory.

Receive all material

Process all invoices

Assist Project managers with product options for jobs.

Conestoga Tile, Sterling, VA

December 2016 – March 2020

Customer Service Rep

Order Entry, answer phone calls from customers, maintain good relations with all customers.

Provide product knowledge to customers.

Expedite orders to assure a timely delivery.

Provide assistance in warehouse with receiving.

Maggie Malick Wine Caves, Purcellville, VA

September 2015 - December 2019

Sales Associate and Bookkeeper (Part-Time)

Greet all customers and promote the vineyard’s wine through wine tastings and retail sales.

Maintain upkeep in tasting room by stocking and cleaning.

Accounting duties such as processing payroll, reconciling credit cards and entering receipts

using QuickBooks.

Perform other office duties such as filing, sorting mail and data entry.

Designing Solutions, Sterling VA

December 2004 - March 2006

Project Manager

Developed and managed education seminars for pharmacists, physicians, nurses and other health care professionals.

Designed communication collateral serving as the liaison to customers on behalf of faculty and staff.

Maintained activity files and coordinated the distribution of materials for overall on-site seminar management.

EDUCATION

Northampton Community College September 1991 - June 1992

COMPUTER SKILLS

Proficient with Microsoft Office, Outlook

Software

ERP - Profit 21

ERP - Resident Fund Management Service

References available upon request

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