Customer Service School Bus
Resume:
ERICA
GILL
***********@*****.***
Hampton, GA 30228
Highly accomplished and adaptable professional with extensive experience in logistics, security, and complex operational management. A background in military police and corrections has cultivated a strong foundation in problem-solving, critical thinking, and upholding standards, while logistics and transportation expertise has honed the ability to navigate intricate systems and advocate for efficient solutions. The goal is to apply these diverse skills to a challenging advocacy role in order to champion causes and drive positive change. PROFESSIONAL SUMMARY
SKILLS
• Analysis Skills
• Microsoft Office
• Microsoft Excel
• Customer Service
• Military Operations
• Communication Skills
• Commercial Vehicle Operations
• Supervisory Experience
• Data Processing
• Microsoft Application Knowledge
• Crisis Management
• Conflict Resolution
• Leadership and Teamwork
• School bus driving
Roadmaster Truck Driving School
Brandon, FL • 06/2004
CDL: Commercial Drivers License
Hillsborough Community College
Tampa, FL • 01/2004
College: Buisness Administration
Life University
Marietta, GA • 01/1998
College: Buisness Administration
EDUCATION
CERTIFICATIONS
Commercial Driver's License
(CDL), A, 04/30/30, GA, P
(Passenger vehicles), S (School
bus)
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Dekalb County School District - School Bus Driver
Stone Mountain, GA • 08/2024 - 05/2025
Dekalb County Parks & Recreation - Recreation Bus Driver Decatur, GA • 06/2024 - 08/2024
Lyft - Driver
Atlanta, GA • 03/2023 - 06/2024
WORK HISTORY
Safely transported students to and from school, adhering to all traffic laws and safety regulations
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Implemented discipline procedures when necessary to maintain a safe and respectful atmosphere on the bus
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Responded promptly to emergencies or incidents during transportation, following appropriate protocols
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Collaborated with school staff to address student behavior issues or concerns related to transportation
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Coordinated with other drivers as part of a team effort to optimize efficiency in transporting students
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Ensured compliance with state regulations regarding driver qualifications, licensing, and vehicle inspections
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Utilized problem-solving skills when faced with unexpected challenges during activity sessions; adapted plans accordingly while maintaining a positive attitude
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Developed positive relationships with regular guests through personalized interactions and remembering their preferences over time
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Assisted in coordinating special events or tournaments by setting up equipment, managing registrations, and overseeing logistics
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Demonstrated strong communication skills by effectively explaining activity guidelines to guests of all ages
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Maintained accurate records of guest participation in various activities, providing valuable data for future program planning
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Provided excellent customer service by addressing guest inquiries, resolving issues promptly, and ensuring guest satisfaction
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Communicated effectively with clients to understand their specific needs and preferences for each trip
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• School Bus Endorsement, CDL A
• Passenger Endorsement
MARTA - Light Rail Operator
Atlanta, GA • 08/2022 - 03/2023
Lyft - Driver
Atlanta, GA • 12/2021 - 08/2022
DoorDash - Food Delivery
Atlanta, GA • 04/2021 - 12/2021
Maintained a clean and well-maintained vehicle, conducting regular inspections and addressing any maintenance issues promptly
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Demonstrated excellent knowledge of local routes, efficiently navigating through traffic to ensure timely arrivals at destinations
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Assisted passengers with loading and unloading luggage or personal belongings, providing exceptional customer service throughout the journey
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Responded promptly to client inquiries or requests during trips, resolving any concerns or issues in a professional manner
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Provided recommendations on local attractions, restaurants, or entertainment options to enhance the client's experience
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Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
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Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
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Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
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Enhanced passenger satisfaction by providing timely and efficient transportation services.
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Preserved a clean and safe bus environment for the comfort of all passengers.
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Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
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Collaborated with dispatchers to address route changes, delays, or emergencies in real time.
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Informed passengers about route details, schedules, transfers, and fare policies as needed.
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Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
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Ensured safe and timely transportation of clients by adhering to traffic laws and maintaining constant communication with the lead vehicle.
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Provided open lines of communication with clients during transport to discuss any changes in itinerary or address potential issues as they arose.
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Utilized GPS technology to efficiently plot optimal routes that prioritized both time efficiency and passenger comfort.
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Assisted passengers with luggage handling as needed, ensuring a stress-free travel experience for clients from start to finish.
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Performed pre-trip inspections to identify potential vehicle issues, ensuring the safety of all passengers throughout the journey.
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Navigated challenging road conditions with precision, guaranteeing a smooth ride for clients regardless of weather or construction obstacles.
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Verified orders prior to completing deliveries to avoid customer complaints.
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Services LLC, CDL Long Haul Parcel Transport - Independent Courier Contractor
Knoxville, TN • 04/2019 - 01/2021
Pepsi Beverages, Greenleaf Auto Recyclers - Forklift Line - Loader/Shipping & Receiving/Dock Lead/Inventory, Team Lead Knoxville, TN • 12/2011 - 03/2019
Kept delivery vehicle clean and neat to maintain company's professional reputation.
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Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
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Served customers promptly by smoothly collecting and delivering high volume of orders.
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Developed and maintained professional relations between customer, store personnel, and company.
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Enhanced customer satisfaction by delivering orders promptly and accurately.
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Assisted in sorting incoming packages at distribution centers when needed.
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Efficiently organized parcels within the delivery vehicle based on their destination for easy retrieval during stops along the route.
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Communicated any delays or issues with deliveries to customers proactively, managing expectations effectively.
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Collaborated with warehouse staff to ensure smooth loading/unloading processes.
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Provided exceptional customer service by addressing customer concerns and resolving issues promptly.
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Loaded and unloaded parcels from the delivery vehicle, ensuring proper handling to prevent damage or loss of items.
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Collaborated with dispatchers to coordinate special requests or changes in delivery instructions.
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Handled customer inquiries and concerns in a professional manner, providing excellent customer service at all times.
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Efficiently loaded and unloaded trucks with merchandise, ensuring accurate inventory counts.
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Operated forklifts and other equipment to safely transport goods within the warehouse.
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Assisted in conducting regular inventory audits to identify discrepancies or shortages.
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Communicated effectively with supervisors regarding any issues or concerns related to loading operations.
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Contributed ideas for process improvements that enhanced productivity and reduced errors.
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Trained new employees on proper loading techniques, equipment operation, and safety procedures.
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Resolved customer inquiries or complaints related to damaged or missing items during loading process.
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Worked efficiently under pressure during peak periods while maintaining attention to detail.
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Implemented quality control measures by inspecting outgoing shipments for accuracy.
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Maintained a high level of accuracy when counting, sorting, and stacking merchandise.
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• Collaborated with logistics team to optimize loading schedules based Greenleaf Auto Recyclers - Overnight Transporter
Brandon, FL • 06/2007 - 11/2011
Delta Airlines - Aircraft Load Agent/Aircraft Washer Tech Atlanta, GA • 05/2005 - 06/2007
Werner Enterprises Inc - OTR Class A CDL Driver/Product Unloader Omaha, NE • 06/2004 - 05/2005
US CENTRAL COMMAND - Military Police Officer
MacDill, FL • 03/2001 - 04/2004
on delivery requirements.
Communicated effectively with dispatchers to receive instructions, update delivery status, and report any issues or delays.
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Managed time efficiently to meet tight schedules and deadlines for multiple deliveries.
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Ensured proper securing of cargo using straps, chains, or other appropriate methods as required by load specifications.
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Coordinated with warehouse staff for loading and unloading of cargo in a timely manner.
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Followed established procedures for handling hazardous materials in accordance with DOT regulations when applicable.
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Collaborated with customers at delivery locations to verify shipment details, obtain necessary signatures, and resolve any discrepancies or complaints professionally.
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Demonstrated strong customer service skills by providing friendly interactions with clients during pickups/deliveries.
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Managed the loading and unloading of aircraft, ensuring safety and efficiency.
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Performed aircraft washing duties, maintaining cleanliness and presentation standards.
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• Coordinated with other departments to ensure smooth operations.
• Adhered to all safety regulations and guidelines. Operated as an over-the-road (OTR) driver, ensuring safe and timely transportation of goods.
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Assisted in product unloading tasks, maintaining efficiency and safety.
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Managed logistics and route planning to ensure timely delivery of goods.
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Demonstrated consistency in sustaining an excellent driving record and ensured compliance with all transportation regulations.
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During the 9/11 attacks, played a critical role in securing CENTCOM facilities and maintaining operational continuity.
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Conducted thorough security assessments of premises to identify potential vulnerabilities and implement appropriate measures.
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Maintained a vigilant presence and monitored surveillance systems to detect any suspicious activities or breaches in security.
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Utilized strong communication skills when interacting with clients/customers/vendors/employees regarding safety concerns or protocol violations.
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Monitored CCTV cameras effectively identifying suspicious behavior/activity that could potentially compromise site integrity/security.
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• Demonstrated exceptional crisis management skills during United States Army - Military Police Officer
Heidelberg, Germany • 02/1999 - 03/2001
high-stress situations such as protests/demonstrations or active shooter incidents.
Coordinated with other members of the security team to ensure seamless operations during shift changes or special events.
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Performed routine inspections of facility systems and identified potential issues, proactively addressing them to prevent major breakdowns.
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Assisted in the coordination of vendor services for repairs or installations, ensuring compliance with safety regulations and quality standards.
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Maintained accurate records of maintenance activities, including completed work orders, inspections, repairs performed, and parts used.
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Collaborated with other departments such as facilities management or engineering teams to address cross-functional operational needs.
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Supported facility security measures by monitoring access control systems, conducting periodic checks, and reporting any irregularities.
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• Gulf War Tour Deployments
• War on Terrorism 9/11
Honorable Discharge, conducted security patrols, vehicle inspections, and access control at military installations.
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Collaborated with local law enforcement agencies to maintain order and safety in the region.
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Investigated incidents, including theft, assault, and property damage, ensuring timely resolution.
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Demonstrated exceptional composure under pressure while facing hostile crowds.
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Participated in joint operations with NATO allies to secure rail infrastructure.
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Ensured safe transport of military equipment and personnel through the region.
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Coordinated with international partners to address security threats and prevent sabotage.
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Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
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