Project Management Non-Profit

Professional Summary

Accomplished professional with over 22 years of diverse project management

experience across the non-profit, recoveries, and publishing sectors. Expertise includes operations leadership, training and development, writing and editing, payroll coordination, and strategic communication. Proven ability to lead cross-functional teams, develop innovative solutions, and execute high-impact initiatives. Adept at independent and collaborative work, with a strong commitment to excellence, innovation, and organizational growth.

Professional Experience

Pilgrim Assemblies International – Chicago, IL & Brooklyn, NY General Secretary

2010 – Present

• Coordinated international conventions and regional meetings across multiple districts.

• Managed day-to-day operations including team oversight, training, and leadership development.

• Administered payroll through ADP and Workforce Now for international headquarters.

• Oversaw all international communications, including formal business and technical writing.

• Facilitate executive meetings, ensuring alignment with organizational governance and policy.

• Directed marketing initiatives to promote organizational products, programs, and visibility.

• Trained and empowered regional leaders for global expansion and district growth.

• Led a cross-functional team of 35 professionals in high-impact administrative operations.

Merchants Credit Guide Co. – Chicago, IL

Collection Manager

2006 – 2009

• Managed top-performing Healthcare, Retail, and Debt Buyer portfolios, contributing to 70% of company revenue.

• Supervised 30 full- and part-time employees; coordinated payroll using ADP.

Cornelius Williams

19913 Arroyo Avenue Lynwood, Illinois 60411

Phone: 773-***-**** E-mail: *********@**********.***

• Ranked consistently in the top tier of portfolio performance, surpassing monthly goals.

• Managed Tribune Media Group’s decade-long partnership, ensuring high-level service delivery.

• Led strategic dialer campaigns and client batch tracking using TouchStar dialer system.

• Served as primary liaison for healthcare clients, overseeing compliance, verifications, and HIPAA standards.

• Designed and implemented billing and recovery strategies to maximize profitability.

Van Ru Credit Corporation – Des Plaines, IL

Training Manager

2005 – 2006

• Directed onboarding and compliance training for healthcare, telecom, litigation, and credit card teams.

• Implemented FDCPA, HIPAA, GLB, and FACS standards in all training programs.

• Assessed trainee performance and developed readiness benchmarks for floor placement.

• Developed and facilitated leadership training for supervisors to ensure effective team development.

• Conducted 90-day performance evaluations and coached managers on staff progression.

Harvard Collection Services – Chicago, IL

Project Director – Healthcare & General Services Divisions 2001 – 2005

• Oversaw collection strategies and client portfolios including Rush Presbyterian Hospital, LaSalle Bank, and Exelon.

• Delivered consistent profitability within division P&L expectations.

• Created and presented marketing strategies and compliance protocols to prospective clients.

• Managed daily/monthly reporting, budgeting, and forecasting for a team of 45.

• Maintained AR aging reports under 90 days and oversaw litigation case assessments.

• Served as a client credit analyst for pre-litigation review and eligibility screening.

Education

Virginia Union University – Richmond, VA

Master of Divinity (Public Policy)

In Progress

Columbia College Chicago – Chicago, IL

Bachelor of Arts in Business Management

References

Professional and personal references available upon request. Salary Requirements

$40.00–$70.00 per hour (negotiable based on role and responsibilities)

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