Customer Service Representative
Resume:
Tanjanique Campbell
Customer Service Representative
Clinton Township, MI 48036
******************@*****.***
Professional Summary
I have always had a talent and skill working with people in customer service. My outgoing personality and commitment to helping others make me the perfect candidate. I can bring more than seven years of experience. I have worked in multiple industries, restaurant, retail, hospitality, telecommunications and customer care specialist . In all roles, I helped answer questions that customers asked and made recommendations regarding which product or service they should purchase. I am confident that I could find success in this career and help improve the company’s customer service. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Fierce Staffing Agency-Detroit, MI
November 2019 to Present
Entering customer and account data from source documents within time limits. Compiling, verifying accuracy and sorting information to prepare source data for computer entry. Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output. Spa and Fitness Guide
MotorCity Casino Hotel-Detroit, MI
March 2019 to April 2020
Greet guests and handle their questions and concerns. Perform basic housekeeping duties such as emptying soiled linen and restocking with clean linens, as well as restocking refreshments/food bar.
Maintain neatness of spa areas, including locker rooms, waiting room, and lounge areas. iTunes Advisor
Concentrix-Warren, MI
April 2018 to May 2019
Answer calls and respond to emails
Handle customer inquiries both over the phone and by email Research required information using available resources Manage and resolve customer complaints
Provide customers with product and service information Enter new customer information into system
Update existing customer information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures Complete call logs
Shift Manager
Captain Jay's Fish & Chicken-Hamtramck, MI
July 2016 to November 2017
Train and supervise staff
Ensure all food safety procedures are strictly adhered to according to sanitary regulations Work closely with owner / management team to meet revenue objectives Implement appropriate strategies to resolve adverse trends and improve sales Maintain safe working conditions
Follow company policies and procedures regarding the handling of cash,property, products and equipment
Audit inventory levels to ensure product availability, and order products as necessary Mail Handler
United States Postal Service-Allen Park, MI
October 2014 to July 2016
Sorts and processes mail in post office: Sorts incoming or outgoing mail into mail rack pigeonholes or into mail sacks according to destination.
Feed letters into electric canceling machine or hand-stamp mail with rubber stamp to cancel postage.
Serve at public window or counter.
Transport mail within post office.
Sort mail in mobile post office and be designated Distribution Clerk, Railway Or Highway Post Office.
Sort mail which other workers have been unable to sort and be designated Special-Distribution Clerk. Environmental Services Specialist
St. Mary Mercy Hospital-Livonia, MI
September 2013 to October 2014
Demonstrate an interest in and aptitude for training other Environmental Services employees in areas and tasks.
Understand and follow the principals of successful on-the-job-training. Effectively articulate and demonstrate the principals and details of departmental standard procedures. Document progress of new employees during the training and orientation period.
Demonstrate a willingness and ability to train Environmental Services employees in the principles and practice of effective on-the-job-training. Provide constructive feedback to peers while maintaining confidentiality and sensitivity in regards to corrective
retraining.
Housekeeper
Red Roof Inn-Madison Heights, MI
November 2012 to September 2013
Daily maintenance of bathrooms.
Clean building floors and walls by sweeping, mopping, scrubbing, or vacuuming them. Change bedding and make beds as directed.
Stock room supplies (coffee, tea, sugar, etc.) as needed. Replenish supplies such as drinking glasses, linens, writing supplies, and bathroom items. Gather and empty trash.
Clean and polish furniture and fixtures.
Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees.
Dust furniture, walls, machines, and equipment.
Housekeeper
MotorCity Casino Hotel-Detroit, MI
August 2011 to June 2012
Completes inventory of room contents. Provides information on any missing items to the manager.
Daily maintenance of bathrooms.
Clean building floors and walls by sweeping, mopping, scrubbing, or vacuuming them. Change bedding and make beds as directed.
Stock room supplies (coffee, tea, sugar, etc.) as needed. Replenish supplies such as drinking glasses, linens, writing supplies, and bathroom items. Gather and empty trash.
Clean and polish furniture and fixtures.
Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees.
Dust furniture, walls, machines, and equipment.
Move and arrange furniture, and turn mattresses. Deliver any items requested by guests to cabins. Observe precautions required to protect resort and guest property, and report damage, theft, and found articles to supervisors.
Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts or by hand as needed. Shift Manager
Kentucky Fried Chicken-Detroit, MI
March 2009 to May 2011
Make sure every Guest is thanked for their business and invited to return Check in vendors
Provide production direction to crew in a clear and concise way Set an example for crew by working hard to implement shift plan and ensure swift and smooth production
Identify and resolve bottlenecks in food preparation to increase speed of service Demonstrate patience and a positive attitude with crew while delegating tasks and giving instructions Work with crew to act on Guest feedback and resolve Guest complaints in a timely, friendly and professional manner
Direct crew to take pride in the details of delivering the "Wow" Guest service Set challenging goals for self and crew during shift and ensure accountability Directs crew members to do what it takes to maintain restaurant and equipment cleanliness and sanitation standards
Takes initiative to immediately report violations of safety, sanitation or security policies to restaurant management and perform short-term solutions CSR/Collections
Associated Community Services-Southfield, MI
April 2006 to May 2008
Answer calls and respond to emails
Manage and resolve customer complaints
Enter new customer information into system
Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer. Resolve customer issues and complaints concerning billing. Submit regular reports on the status of unpaid accounts and any repayment progress. Education
High School Diploma
New Directions High School
August 2003 to May 2005
Skills
• Customer Support (10+ years)
• Leadership
• Environmental services
• Human resources
• Account management
• iOS
• Customer support
• Food safety
• Call Center (10+ years)
• Telemarketing
• Search engines
• Microsoft Excel
• Qualitative research interviewing
• English
• Direct sales
• Sales
• Recruiting
• Management Experience (10+ years)
• Data management
• Warehouse Experience (4 years)
• Phone etiquette
• Organizational skills
• Employee orientation
• Salesforce
• Time management
• Basic math
• Food service
• Cash Handling (10+ years)
• Analysis skills
• Management
• PCI
• Microsoft Outlook
• Windows
• Food preparation
• Cleaning
• Microsoft Office (6 years)
• SAP CRM
• Interviewing
• Administrative Experience
• Conflict management
• Communication skills
• CSR
• Inside sales
• Computer literacy
• Merchandising
• Negotiation
• CRM software
• Shift management
• Cold Calling
• Hospitality
• Typing
• Microsoft Access
• Restaurant Management
• Data Entry (5 years)
• Guest services
• Quality assurance
• Help desk
• Technical support
• Customer Care (10+ years)
• Customer Service (10+ years)
• Billing (2 years)
• Customer relationship management
• Environmental Services (2 years)
• Inventory control
• HIPAA
• Restaurant experience
• Front desk
• Customer service
• Microsoft Office (10+ years)
• Housekeeping (5 years)
• Warehouse experience
• Direct Sales (5 years)
• Data entry
• Cold calling
• Guest Services
• Commercial cleaning
• Quality Assurance
• Microsoft Windows
• POS
• Call center
• Account Management
• Food Safety
• Microsoft Office
• Adobe Acrobat
• Microsoft Word
• Coffee Experience
• Mac OS
• Telecommunication
• Relationship management
• Supervising experience
• Retail sales
• Food Service (4 years)
• Research
• Computer skills
• Restaurant management
• Sales Experience (5 years)
• Packaging
• Microsoft Powerpoint
• Manufacturing
• SharePoint
• Cash handling
• Cash register
• Office experience
• Restaurant Experience
• Employee Orientation
• Data collection
Links
https://www.linkedin.com/in/tanjanique-campbell-tc082086 Certifications and Licenses
driver's license
Food Handler Certification
Additional Information
Top Skills I'm experienced in administrative assistance, customer service, Windows Vista environmental services, mail handling and restaurant management Microsoft Applications work in multiple departments including operations, sales and Cash-handling customer call center.
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