Technical Program Manager

Timothy J. Caylor

Langhorne, PA 267-***-**** ********@*****.*** http://linkedin.com/in/timcaylor

Professional Summary

Results-driven Technical Program Manager with 8+ years of experience leading complex software and training programs in telecom and transportation sectors. Expert in Agile/Scrum methodologies, managing cross-functional teams, and delivering high-throughput systems (1.5B daily transactions). Proficient in JIRA, Confluence, and data-driven decision-making to ensure quality, security, and on-time delivery. Adept at aligning technical initiatives with business goals in fast-paced, global environments.

Core Competencies

- Technical Program Management - Agile/Scrum Methodologies

- Cross-Functional Leadership - JIRA, Confluence, MS Office

- API & Platform Management - Risk Management & Quality Assurance

- Stakeholder Engagement - Data Visualization & KPIs

Professional Experience

Professional Transition Jan 2025–Present

-Engaged in professional development, studying advancements in Agile methodologies, cloud-based project management tools, and broadband technologies to prepare for technical program management roles.

Comcast NBC Universal, Philadelphia, PA

Manager, Software Development and Engineering Aug 2019–Dec 2024

-Led DevOps team managing 107 microservices and 600+ APIs, processing 1.5B daily transactions for Xfinity Assistant, optimizing performance by 10% via caching strategies.

-Drove 35+ quarterly Agile initiatives, prioritizing backlogs, leading scrum meetings, and collaborating with product managers, engineers, and QA teams to ensure on-time delivery.

-Conducted A/B testing and data analysis using internal visualization tools, improving customer feedback scores by 7% for 34.2M subscribers.

-Served as Domain Security Application Lead, ensuring compliance with privacy standards and overseeing 100+ monthly deployments.

Amtrak, Philadelphia, PA

Director, Learning and Development May 2015–Oct 2018

-Managed development and execution of safety/technical training programs for 32,700 employees, aligning with FRA compliance (49 CFR §243) and saving $2.5M.

-Led SuccessFactors LMS rollout, streamlining content delivery and tracking across distributed teams nationwide.

-Delivered 48 ADDIE-based courses 25% under budget, enhancing training quality and increasing satisfaction by 20%.

Freeport-McMoRan Copper and Gold, Various Locations, AZ

Senior Supervisor, Safety/Curriculum Design Aug 2008–May 2014

-Standardized training for 30,000 employees, reducing injury rates by 5–20% through hands-on simulators and LMS implementation.

-Collaborated with global teams to align training with corporate goals, presenting KPIs to senior leadership.

-Conducted risk analyses and audits (MSHA, OSHA), improving compliance scores by 27%.

Education

Master of Public Health, Environmental/Occupational Health Sciences

Louisiana State University Health Science Center, New Orleans, LA 2008 Cum Laude

Bachelor of Science, Biology, Minor: Chemistry

Bridgewater State College, Bridgewater, MA 2000

Certifications

-OSHA 501 Trainer (2023) MSHA Instructor (2022) Fall Protection Competent Person (2021)

-NFPA 70E/Arc Flash Electrical Safety (2021)

Technical Skills

-Tools: JIRA, Confluence, MS Office, Excel, Data Dog, Kibana, Slack

-Methodologies: Agile, Scrum, ADDIE

-Platforms: SuccessFactors (SAP), API orchestration (Java, Spring)

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