Customer Service Administrative Support

JULIE PISTORIUS

Santa Fe, TX 832-***-**** ******.*********@*****.*** LinkedIn

CUSTOMER SERVICE ADMINISTRATIVE SUPPORT CLIENT RELATIONS Dedicated Customer Service Professional with a solid understanding of customer service principles and a strong commitment to client satisfaction. Experienced in handling customer inquiries, managing records, and providing administrative support. Known for being detail-oriented and analytical, with a focus on accuracy, problem-solving, and effective communication. Seeking to leverage these skills in a customer service role, contributing to a team-oriented environment and enhancing overall customer experience

• Analytical Skills

• Computer Proficiency

• Communication Skills

• Organizational Skills

• Problem-Solving

• Adaptability

• Compliance Understanding

• Time Management

• Confidentiality

OVERVIEW OF KEY ATTRIBUTIONS

• Customer Service: Provided high-level customer support, addressing inquiries, resolving issues, and ensuring client satisfaction.

• Administrative Support: Skilled in managing records, scheduling, and coordinating with various departments to ensure smooth operations.

• Communication: Strong written and verbal communication skills, facilitating effective interactions with customers and team members.

• Problem-Solving: Proven ability to de-escalate high-pressure situations and resolve conflicts efficiently.

• Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other computerized systems.

CERTIFICATIONS

Absolute Medical Coding Institute (AMCI)

Certified Professional Coder Apprentice (CPC-A) December 2023 PROFESSIONAL EXPERIENCE

Verve Wellness Center Mesa, AZ October 2024 – Present Billing Specialist and Insurance Verifier

Manage day-to-day medical billing and coding operations in a wellness clinic specializing in chiropractic and integrative care. Utilize advanced billing software, including ChiroTouch and eClinicalWorks (ECW), to process patient claims, ensure accurate coding, and follow up on insurance reimbursements. Collaborate with clinical and administrative teams to maintain accurate records, resolve billing discrepancies, and communicate clearly to patients regarding their accounts.

• Conduct detailed insurance verification for all new and returning patients, confirming eligibility, coverage, deductibles, and authorization requirements to prevent billing issues and reduce denials.

• Submit and track insurance claims through ECW and ChiroTouch, achieving a 95% clean claim rate and reducing payment turnaround time.

• Verify insurance eligibility and benefits, ensuring compliance with payer requirements and improving front-end accuracy.

• Address patient billing inquiries and manage account reconciliations, contributing to a 20% decrease in billing-related complaints.

• Review and correct coding errors in collaboration with providers, improving claim acceptance and reducing denials. Alvin Animal Adoption Center Alvin, TX October 2023 – October 2024 Kennel Technician & Customer Service/Administrative Support Assisted visitors with inquiries about pet adoption, and shelter services, ensuring a positive experience. Handled administrative tasks such as answering phone calls, managing records, and coordinating with shelter staff to facilitate smooth operations.

• Delivered compassionate animal care and exceptional customer service, which led to an increase in client satisfaction ratings and a boost in repeat adoptions, fostering a loyal customer base and positive community reputation

• Handled 50+ client inquiries weekly, scheduled 30+ appointments, and coordinated 25+ adoptions per month, resulting in streamlined shelter operations and positive client interactions that enhanced the experience

• Maintained a clean and organized kennel facility, which contributed to achieving a 95% positive feedback score from visitors, enhancing the customer experience and promoting a healthy environment for the animals Alvin Police Department Alvin, TX August 2019 – October 2023 Detention Officer & Administrative Support

Oversaw the custody, care, and control of inmates in a correctional facility, ensuring safety and security. Conducted inmate inspections, managed daily activities, enforced rules, and responded to emergencies.

• Managed a wide range of administrative tasks, consistently maintaining 100% accuracy in records and documentation, which contributed to seamless facility operations and ensured adherence to regulatory standards

• Resolved conflicts and de-escalated high-pressure situations, utilizing communication and problem-solving skills to achieve a 95% incident resolution rate without the use of force, maintaining a safe environment

• Addresed inmate and family concerns by providing support and ensuring compliance with facility regulations, resulted in a 30% reduction in formal complaints and improved satisfaction among inmates and their families Spurs N Stables Sante Fe, TX June 2008 – December 2017 Owner/Operator & Client Relations Manager

Managed the daily operations, ensuring the horses' health and well-being and clients' satisfaction. Oversaw horse care, managed staff, maintained the property, and coordinated services such as boarding, training, and riding lessons.

• Increased boarding revenue by 25% through the implementation of targeted marketing strategies and exceptional client service, resulting in a fully booked stable and the establishment of a waiting list

• Developed and implemented comprehensive horse care protocols, which led to a reduction in veterinary emergencies, ensuring the peak health and performance of all horses and fostering trust and confidence among clients

• Enhanced facility operations by upgrading infrastructure and providing extensive training to staff, resulting in an improvement in client satisfaction ratings and an increase in repeat business TECHNICAL COMPETENCIES

Operating Systems: Mac, Microsoft Windows

Software: Microsoft Office Suite (Word, Excel, PowerPoint) Google Cloud Platform: Docs, Sheets, Slides

VOLUNTEER HISTORY

Santa Fe ISD Santa Fe, TX August 2010 – May 2018 PTO President

Santa Fe Education Foundation Director at Large

Campus and District Improvement Committees

Parent Engagement Initiatives

Information Technology Steering Committee

Long Range Planning Committee

• Led Parent Engagement Initiatives: Organized and directed activities to foster strong relationships between parents, teachers, and administration, enhancing overall communication and community involvement.

• Committee Leadership: Served on district-wide improvement committees, contributing to the development and implementation of policies that improved school operations and parent satisfaction.

• Event Coordination: Managed the planning and execution of events, ensuring smooth logistics and positive experiences for all participants, similar to coordinating customer interactions in a service role.

• Effective Communication: Facilitated open communication channels between parents and school staff, resolving concerns and ensuring alignment with school goals

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