Customer Experience Regional Manager

Agraciela Gomez

Fountain, CO *****

*************@*****.***

+1-707-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Regional Manager

Dutch Bros Coffee-Colorado Springs, CO

March 2023 to Present

This job has helped me build on my work ethic and communication skills. I over see 3 shops out of our operation and handle the day to day, as well as, the back end of the operation. Help deliver an incredible customer experience by providing each customer a unique moment of special engagement, greet and thank every customer with a smile. I lead by example. I answer all concerns and questions while on and off shift. Order inventory, assist in the hiring process and organize shop meetings. I also make sure each shop is reaching the desired labor rate called for and handle deposits, etc. manager

Dutch Bros Coffee-Woodland, CA

October 2018 to March 2023

Here I worked my way from being a barista to a manger within my franchise. Working for a franchise was different than working in your normal operation as you had more responsibility. Serving the customers order with a mind blowing experience was the bottom line at any level of the job. On top of that I hired, ordered stock, made schedules according to the labor rates needed, kept logs of all our financial achievements and was the #1 shop in our franchise according to sales. I trained employees according to our handbook and organized events and meetings everyone in the franchise attended. Education

College in Medical Assisting

Pima Medical Institute-Denver-Colorado Springs, CO January 2025 to Present

Associate's degree in Nursing

Yuba College

July 2017 to May 2019

Skills

• Logistics

• Financial Report Writing

• Team Management

• Leadership

• Business development

• Barista Experience

• Profit & Loss

• Management

• Conflict management

• Relationship Management

• Supervising experience

• Analysis skills

• Facilities Management

• Nursing

• Sales Management

• Mentoring

• Microsoft Excel

• Research

• Customer service

• Budgeting

• Recruiting

Certifications and Licenses

Food Handler Certification

ServSafe

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