Technical Support Customer Service
Resume:
Contact information
Tacoma Washington
*****@*****.***
Skills
Customer support
Customer satisfaction
Troubleshooting
Problem-solving
Communication skills
Technical knowledge
Ticketing system
Multitasking
CRM software
Email support
Live chat support
Phone support
Customer retention
Conflict resolution
Time management
Quality assurance
Team player
Attention to detail
Adaptability
Positive attitude
Zendesk proficiency
Remote customer service
Data entry
Self-discipline
Time zone management
Continuously learning
Professional summary
Employment history
Technical Support
Fedex, Kent Washington — Jun, 2019 - Present
Provided technical support to customers through various channels such as phone, email, and chat
Conducted regular training sessions to enhance the technical skills and knowledge of team members, ensuring they are equipped to provide excellent support to customers. Collaborated with cross-functional teams to troubleshoot and resolve technical issues Analyzed customer feedback to identify areas for improvement in the technical support process and implement necessary changes to enhance customer satisfaction. Analyzed customer feedback and identified areas for improvement to enhance the overall customer support experience.
Dental Assistant
Cedar Dental, Seattle Washington — Feb, 2019 - Mar, 2021 Assisted the dentist during dental procedures
Assisted the dentist during dental procedures to ensure efficient and quality patient care.
Took and developed dental x-rays
Prepared dental instruments and materials for use by the dentist Sterilized dental instruments and equipment
Provided patient education on oral hygiene and post-operative care Educated patients on proper oral hygiene and preventive care Customer Service Representative
Master Park, SeaTac Washington — Jan, 2016 - Nov, 2018 Assisted in the development and implementation of customer satisfaction programs to improve overall customer experience and loyalty
Developed and implemented customer service strategies to improve customer satisfaction and retention rates
Created and managed a customer feedback system to gather valuable insights and identify areas for improvement
Conducted customer satisfaction surveys and analyzed the data to identify areas of improvement and develop action plans
Special Assignment Admin
Fedex, Kent Washington — Nov, 2014 - Dec, 2015
Coordinated and managed special projects and assignments for the administrative team to improve efficiency and productivity.
Supported management in coordinating special assignments and projects within the company
Collaborated with cross-functional teams to identify and implement process improvements that enhance operational efficiency and customer satisfaction. Collaborated with cross-functional teams to successfully execute special projects and assignments that enhance operational effectiveness and optimize resource allocation. Developed and maintain a database of potential vendors and suppliers for special projects and assignments.
Provided training and support to the administrative team on new technologies and software systems to improve their efficiency and productivity. Education
Associate’s Degree
Bate’s Technical College, Tacoma Washington — Aug, 2014 - Jun, 2018 Jannie Sengsavang
Remote Customer Service Representative
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