Customer Service Medical Assistant
Resume:
JHAKERRA COLE
**********@*****.***
UNION CITY, GA
PROFESSIONAL SUMMARY
Highly adaptable and detail-oriented Certified Medical Assistant and Customer Service Professional with over 10 years of combined experience in healthcare and federal government service. Adept at managing sensitive customer interactions, resolving complex inquiries, and providing leadership in both administrative and clinical settings. Strong communication skills, training and mentoring expertise, and a reputation for dependability and professionalism.
CORE COMPETENCIES
Patient & Customer Support, Claims & Records Resolution, Training & Coaching, Regulatory Compliance, Healthcare Administration, Electronic Health Records (EHR), Team Collaboration, Workflow Management, Problem Solving, Data Accuracy & Documentation PROFESSIONAL EXPERIENCE
06/2021 - PRESENT Customer Service Representative
Internal Revenue Service - Chamblee, GA
- Analyze and evaluate detailed case records to resolve taxpayer inquiries, ensuring compliance with IRS regulations.
- Perform account adjustments and resolve issues related to refunds and balances.
- Serve as Instructor/Coach for new hires—reinforcing technical lessons and preparing employees to become job-ready.
- Selected for the X-Factor team and SME Cadre to support training development for HQ Learning & Education.
- Collaborate on the creation and revision of national training materials, online tools, and special AM projects.
03/2010 – 06/2021 Certified Medical Assistant
Various locations - Atlanta, GA
- Supported clinical operations in fast-paced environments including patient intake, vital signs, lab prep, and workflow coordination.
- Trained and mentored medical staff on scribe workflows and process updates.
- Maintained supply inventory and ensured compliance with sanitization protocols and patient care standards.
- Provided workflow support, answered staff inquiries, and managed specimen processing to streamline daily operations. EDUCATION
03/2010 Medical Assisting Diploma
United Education Institute
04/2008 High School Diploma
Maynard Jackson High
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