Human Resources Professional

BETHANY B MOORE

****************@*****.***

https://www.linkedin.com/in/bethany-moore-a327b944

Summary:

Experienced HR professional skilled in case management, employee support, policy application, and compliance. Proactive in addressing customer queries, resolving issues, and ensuring timely communication. Strong attention to detail and ability to navigate ambiguous situations with sound judgment

Skills

●Microsoft Office: Excel, Word, Access, Teams

●40 Wpm typing speed with 96% accuracy.

●Salesforce

●Dayforce

●Workday

●ADP

●Peoplesoft

●HRIS

●COVID Procedures

●Jira Team (Workday Tickets)

●Service Now (casework)

●SharePoint

●Equafax

●Okta

●Unemployment update for PA associates

Oracle Applications

Experience:

Parsons (LanceSoft Inc)

December 2024 - March 2025

HR Central Advisor (Remote)

Mon thru Fri 40 hours

●Verified Certifications for federal and non federal employees (professional engineering, architect, notary, etc)

●Answered incoming chat and phone inquiries regarding policy and procedures

Quest Diagnostics (Synergy Global Systems)

October 2024- December 2024

HR Service Desk Analyst (Remote)

Mon thru Fri 40 hours

●Provided professional, knowledgeable, helpful, courteous, and responsive customer service.

●Toggled between multiple screens and systems, to provide support

●Handled high volume of inbound calls

●Benefit Enrollment

PerkinElmer (Axelon)

December 2022- June 2023

HR Advisor (Remote)

Mon thru Fri 40 hours

●Completed Newhire Onboarding documents

●Monitored paystubs and PTO balances

●Pulled Audit reports

●Provided company policy/procedures

●Completed LOA requests

●Assisted with Benefit enrollment

●Worked escalated Workday Tickets

●Processed Company payouts

EnvisionHealthcare (Kforce)

September 2022- November 2022

HR Operations Specialist (Remote)

Mon thru Fri 40 hours

●Assisted with onboarding/onboarding activities

●Ensured pre-screened information validity for new hires

●Clarified policy and procedure inquiries

●Procesed all data change requests

●Created and distributed reports to partners.

●Met established SLA

●Opened and Closed cases in Salesforce regarding concerns

PerkinElmer (The Fountain Group)

February 2022- August 2022

HR Admin/Advisor (Remote)

Mon thru Fri 40 hours

●Tracked employee compliance for Covid protocols

●Pulled audits for reporting requests

●Processed all newhire I-9s

●Monitored paystubs and timeoff balances

●Answered incoming emails regarding company policy/procedure

●Placed/Returned employee on LOA

●Provided benefit information, how to enroll in benefits, open enrollment, qualified life events, etc.

AmerisourceBergen (The Fountain Group) September 2021 – February 2022

HR Coordinator (Remote)

Mon thru Fri 40 hours

●Handled COVID protocols including policy, tracking and maintenance.

●Processed COVID Leave of Absence for employees

●Pulled reporting audits as requested

●Maintained employee records concerning personnel-related data

●Maintained organization charts

●Unemployment verification claims

Bank of America (Collabera)

February 2021 - April 2021

HR Project Manager (Remote)

Mon thru Fri 40 hours

●Documented cases in Workday

●Mitigated risk and evaluated information received to form fact based decisions, solve problems, and make formal recommendations

●Placed and returned associates on Leave

Amazon (Aerotek)

January 2021 - February 2021

Human Resources Assistant III (Remote)

Mon thru Fri 40 hours

●Supported Amazon employees with questions about their time away from work

●Logged contacts into the shared service case management system

●Handled absence claims to completion

●Determined leave type

●Provided up-to-date status of claim within SLA

Lowe's Corporation

March 2019 - November 2020

Human Resources Specialist

Mon thru Fri 40 hours

●Handled high volume calls in a call center environment

●Interpreted company policy and procedures

●Assisted with basic transactions

●Processed Benefit Enrollment

Aon Hewitt

January 2015- December 2018

HR Representative

Mon thru Fri 40 hours

●Provided professional, knowledgeable, helpful, courteous, and responsive customer service.

●Toggled between multiple screens and systems, to provide support

●Handled high volume of inbound calls

●Benefit Enrollment

Education:

Fisk University

B.A. English

2005

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