Administrative Assistant Office

Claudia Doty

***********@***.*** ph.317-***-**** Mooresville, IN 46158

Summary

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenged of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Motivated Office Assistant with 7 years of experience offering office support in multiple industries. Energetic and reputable individual possessing strong work ethics, professional demeanor and superb initiative. Exception customer service and decision-making skills.

Skills

Account Balancing Reconciliation

Quickbooks Online

Business Writing

10-Key Proficiency

Check Processing

Recordkeeping and Bookkeeping

Back Office Operations

Accounting Skills

Records Management Systems

Data Entry Documentation

Timeline Planning and Management

Experience

Quickbooks

Reconcile Accounts

Answered phone calls and emails to provide information, resulting in both effective and prompt business experience.

Drove customer feedback to deliver information to management for corrective action.

Handled incoming calls and directed callers to appropriate personnel.

Maintained/ updated accurate department and customer records.

Responded to customer issues t provide immediate resolution and improve retention.

Oversaw receiving and organizing correspondence, as well as live calls.

Elevated customer satisfaction rating by promptly resolving client and case issues.

Reliable Numbers Management- Avon, Indiana

Administrative Assistant

03/23 thru 06/24/2024

Used Quickbooks and Reconciled Accounts.

Answered phone calls and emails to provide information, resulting in both effective and prompt business experience.

Responded to emails and other correspondence to facilitate communication and enhance business processes.

Created expense reports, budgets and filing systems.

Managing budgets, as well as processing purchase orders and payments.

Drove customer feedback to deliver information to management for corrective action.

Used software like Microsoft PowerPoint, and Microsoft Office, to coordinate meetings, appointments and tasks with senior executives.

Produced accurate office files, updated spreadsheets with Microsoft Excel.

Handled incoming calls and directed callers to appropriate personnel.

Maintained/ updated accurate department and customer records.

Responded to customer issues t provide immediate resolution and improve retention.

Oversaw receiving and organizing correspondence, as well as live calls.

Elevated customer satisfaction rating by promptly resolving client and case issues.

Gap – Took some personal time off.

1. H & R Block Tax Services- Plainfield, IN

Office Manager

10/2017 thru 10/2021

Managed collections.

Oversaw daily office operations and various departments.

Communicated with department heads and relayed important information from upper management.

Implemented incentives to enhance employee productivity.

Coordinated appointments and schedules.

Managed filing systems and office supplies.

Education and Training

Plainfield High School – 1992

High School Diploma

Professional Careers Institute – 06/2002

Medical Assistant Certification

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