Customer Service High School

OBJECTIVE: Driven professional seeking a clerical position to leverage my computer skills, effective communication, and organizational abilities in a dynamic environment

EDUCATION

Kenner Career School - Certificate of Completion, Phlebotomy (2016)

Southern University at New Orleans - Coursework in Public Administration (1990–1992)

Francis T. Nicholls High School - High School Diploma (May 1989)

WORK EXPERIENCE

Security Supervisor: Sheraton on Bourbon 2019-2022

Oversees facility security

Managed security team while ensuring the implementation of security protocols

Monitored security systems and responded to incidents with caution and authority

Front Desk Receptionist: Family Inn Hotel 2017-2018

Registered Guests, managed check-ins, and issued room keys

Processed payments and billing inquiries

Focused on public relations and customer engagement

Provided recommendations on local attractions

Customer Service Representative: Autocrat Social and Pleasure Club 2007-2017

Responsible for planning, organizing and executing events for the club.

Assisted with member support and logistics

Provided exceptional customer service and a welcoming environment

PROFESSIONAL SKILLS

Interpersonal & Communication Skills

Filing & Record Management

Information Processing

Typing & Data Entry

Proficient in MS Word & Excel

Appointment Scheduling

Auto Insurance Quoting

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