Store Manager Quality Control

KULDEEP SINGH BISHT

859-***-****, 999-***-**** *****.***********@*****.***

House No. 21/2 Ground floor Old Rajendra Nagar New Delhi_110060.

Operation head RTCR Store PVT Ltd From July 2022 to Present

Seeking challenging assignments across the Retail Industry.

PROFILE

Dynamic Professional with main forte lying in the area of Operations with comprehensive skills in strategic and time management planning, currently working as Manager Operations with Future Group owned value format Big Bazaar.

Over 19 years of extensive experience in Retail operations, team management, quality control measures, data tracking & analysis and consistently delivering the responsibilities of Revenue Generation, Profitability and Customer Satisfaction.

Rich people management skills with demonstrated abilities in managing customer centric operations, ensuring customer satisfaction by achieving delivery & service quality norms.

Pragmatic, with proven managerial acumen and abilities to withstand work pressures, deliver assignments within specified time frame without compromising on quality benchmarks.

Focused and hardworking, self motivated and team oriented; willing to go the extra mile, effective team player with excellent communication and inter-personal skills.

CORE COMPETENCIES

Retail Operations Marketing & Business Development Warehouse Management

Team Management Relationship Management Brand Management

Training & Development Promotions Activities Customer Relationship Management

PROFESSIONAL EXPERIENCE

Future Group- Big Bazaar ( Department Manager -Operations 2005 to 2016 )

MRG Fashion Pvt Ltd ( Store manager)

2017 Feb to till now Promoted As Area Manager

MRG Fashion Pvt Ltd ( Area Manager ) Taking care Business of 90 Cr +

One 24 Store (124 ETRIGA PRIVATE LIMITED

Category Manager Food and Non food March 2021to Oct 2022

OperationHead Punjab Reign RTCR STORE PVT LTD July 2022 Till Date

-Provide effective and inspirational leadership to the team of 70 members through regular training, motivation and performance appraisals in order to achieve set targets in sales volumes.

Responsible for the performance and development of the Retail Sales.

Deftly Designing and implementing various strategies, viz Display, Customer Interaction, Promotional Schemes/ Marketing Campaigns to improve the footfall and profits.

Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.

Accountable for Managing inventory system, place orders to restock the merchandise while managing the outflow and inflow of the inventory also entailing stock indenting and FIFO management.

Controls expenses to meet budget guidelines.

Timely feedback to senior management regarding performance.

Conducts one-on-one review with team to build more effective communications, to understand training and development needs, and to provide insight for the improvement of Executive’s sales and activity performance.

Establishing healthy business relations with clients & external associates for securing repeat business & long term customer loyalty and working towards solving their queries and complaints efficiently.

Conducting detailed market research and feasibility study to analyze the latest market trends and track the competitor’s activities thereby provide valuable inputs to streamline the marketing strategies.

Regularly monitor performance of the store team to identify areas of improvements and contributed productive inputs to enhance performance levels.

Delegates authority and responsibility with accountability and follow-up.

Sets examples for team in areas of personal character, commitment, organizational and selling skills, and work habits.

Conducts regular coaching and counseling with team to build motivation and selling skills.

Demonstrates ability to interact and cooperate with all company employees.

Instrumental in coordinating with Vendor/ Category to refurbish assortment, suggest changes required and continuous follow up for the same.

Ensuring strict inspection and thorough preparation to avoid any losses during transit.

Analyzing the areas for development while implementing strategic plans for the various operational activities. Taking remedial actions while providing suggestive measures for the service improvement.

Establishing and using service level and response time objectives while planning and managing the service-level quality using the real-time management skills.

Preparing strong and reliable MIS reports for facilitating the decision making process and liaison with Management for innovative market penetration.

Responsible for maintaining P& L of the store along with the Store Manager and regular analysis of controllable expenses.

Responsible for ensuring & delivering required EBITDA of the store.

Responsible for maintaining MBQ’s for aiding ARS, & SRS.

Develop measures & process to control shrinkages at all possible levels to maximize store profitability.

Responsible for process excellence, SOP mentor of the store and grooming the team on the same.

Ensuring stock assortment is planned & studied at MC as well as at article level to drive accuracy.

- Responsible for developing and implementing online store's sales strategies and tactics and aligning business and technology development efforts to foster growth and customer satisfaction.

- Establish an identity and a unique value proposition for the customers to visit the online store and buy from it.

- Systematically organize and manage digital content (images, videos, copy, reviews) for multiple products. Design and continuously improve the product catalogue.

- Cultivating standards, setting SOPs, systems and best practices for content creation, distribution, maintenance, and new product listings.

- Establishes sales objectives by forecasting and developing annual sales and projecting expected sales volume and profit for existing and new products.

- Responsible for maximizing the sales and profit of the online store and achieving sales budgets while maintaining the premium brand positioning.

- To plan and implement promotional strategies for...

- Selecting products and bundles for advertising through online paid channels, social media, etc. and ensuring a seamless shopping experience through the website

- Develop a content calendar and oversee website uploads and landing page development.

- Collaborate with Product Manager for technology development efforts to achieve high conversion rates and provide excellent onboarding and check-out experience.

- Lead cross-functional collaboration with brand, performance, content and marketing teams to execute campaigns for high-quality traffic and conversion.

- Study competition and the market for product, packaging and pricing trends.

- Analyse various data sets to deliver data-driven strategies to deliver top performance and achieve KPIs

LEARNING & DEVELOPMENT

Attending various developmental programs at zonal office & other locations for upgrading technical as well as managerial skills.

Attending Sales & Operation review meets at zonal office on a monthly basis to analyze the store performance.

Projects & Case studies given by the senior management also play a vital role in improving managerial skills.

TECHNICAL QUALIFICATION

Good command in Microsoft Excel, PowerPoint & Internet applications.

Knowledge of SAP, Store Management Tool by Reflexes, SRS etc.

AWARDS & RECOGNITIONS

Rated Outstanding in last appraisal whereas Excellent in last two appraisals.

Joined the company as Team Leader in the year 2005 and subsequently got promoted to, ADM (2011).

DM (2015).

Store rattan 2012 achieve the sale target

Best Manager 2013

Best store manager MRG Fashion

Promoted As Area Manager MRG Fashion

EDUCATIONAL

Graduate From HNB University,Uttrakhand

XIIth from Haryana Board

Xth From Haryana Board

.

PERSONAL STRENGTH

Positive approach and highly optimistic.

Always ready to face challenges & work in pressure situations.

A good Team player & decision maker.

Self Motivated

Adaptability

Fast decision Making

Hard working

Honest

PERSONAL DETAILS

Date Of Birth:

16th April 1978

Marital Status:

Single

Languages Known:

English, Hindi Panjabi Gharwali

Nationality:

Indian

Personal Interests:

Watching Cricket and Listening Music

Permanent Address: House No. 21/2 Ground Floor, Old Rajendra Nagar New Delhi_110060

Hobbies: Playing & Watching Cricket, Listening Music.

(Kuldeep. Singh.bisht)

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