General Manager Guest Service

DS DAVID SMELSER

GENERAL MANAGER

**************@*****.*** 717-***-****

SUMMARY EXPERIENCE

Performance-driven

Associate with stellar record

of accomplishment in

connection with customers

and driving remarkable sales.

Proactive, well-organized

sales leader successful at

meeting and exceeding

targets with strategic

approaches. Skilled lead

generator, product

demonstrator and problem-

solver.

PIESANONS STONE FIRED PIZZA • RESTAURANT MANAGER

• JUNE 2023 BRADENTON FL

Manage company assets by ensuring the restaurant is properly staffed. Actively recruit customer focused team members to drive company vision of delivering the best possible experience. Responsible for Profit and Loss statement as it relates to controllable costs.

Consistently monitor business and adjust as needed to acquire food cost and labor goals. Drive sales through excellent guest service as well as local store marketing. TERRITORY MANAGER • FEESER’S FOODSERVICE • AUG

2021 • MAY 2023 HARRISBURG PA

Fostered relationships with customers to expand customer base and retain business. Identified customer needs to deliver relevant product solutions and promotions and meet target budgets. Monitored customer order process and addressed customer issues. Leveraged CRM system to manage sales activities and track sales performance. Listened to customers to understand needs and refer optimal services.

MANAGER •CARRABBA’S ITALIAN GRILL • OCT 2018 • JULY 2021 HARRISBURG PA

Exhibited thorough knowledge of food, beverages,

supervisory duties, service techniques and guest

interactions. Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality. Directed food delivery and presentations to maintain catering

operations. Trained front of the house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive guest

experience. Resolved problems or concerns to

satisfaction of involved parties. Reconciled daily transactions, balanced cash deposits. Performed

inventories and placed both liquor and food orders. DISTRICT SALES REPRESENTATIVE • SYSCO FOODSERVICE

• DEC 2015 • NOV 2017 HARRISBURG PA

SALES CONSULTANT• US FOODS • AUG 2012 • NOV 2014

YORK PA

DISTRICT SALES MANAGER•CHENEY BROTHERS • JUNE

2003 • JULY 2012

JACKSONVILLE/TALLAHASSEE/PANAMA

CITY/PENSECOLA/SARASOTA

RECRUITED, TRAINED AND MENTORED SALES TEAM MEMVERS IN CUSTOMER RELATIONS, CUSTOMER SERVICE AND PRODUCT PLACEMENT. SET CLEAR OBJECTIONS AND HELPED TEAM MEMBERS DEVELOP PLANS TO ACHIEVE QUOTAS. SECURED LON- TERM ACCOUNTS, MANAGED SALES PRESENTATIONS AND PROVIDED RECOMMENDATIONS TO PROMOTE BRAND EFFECTIVENESS AND PRODUCT BENEFITS. SUPPORTE INDIVIDUAL REPRESENTATIVE PERFORMANCEGOALS AND DIVISION BENCHMARKS TO MAXIMIZE SALES PERFORMANCE. TRACKED AND ANALYZED WEEKLY SALES REPORTS, INPLIMENTED CORRECTIVE ACTION PLAND STREAMLINED SALES OPERATIONS. LED COACHED AND DEVELOPED EMPLOYEES TO ACHIEVE SALES GOALS. VISITED CLIENTS TO NEGOTIATE PRICING AND TO INCREASE PRODUCT PRESENCE. COLLABORATED WITH CLIENTS AND MANAGEMENT TEAMS TO FORM STATEGIC REATIONSHIPS AND RESOLVE UNIQUE BUSINESS CHALLENGES. PENETRATED NEW MARKETS BY INVESTIGATING COMPETITOR PRODUCTS, SERVICES AND TRENDS. ASSESSED EFFECTIVENESS OF SALES REPRESENTATAIVES AND IMPLEMENTED COURSES OF ACTION TO RECTIFY WEAKNESSES. USED BROKERAGE AND MANUFACTURING COMMUNITY TO DRIVE SALES IN WEAK CATEGORIES. SKILLS EDUCATION

Sales Closing

Product Management

Territory Sales

B2B and B2C Sales

BS MANAGEMENT • MAY 1991 • UNIVERSITY OF

MARYLAND

LICENSES

SERIES 7 – EXPIRED

SERIES 63 - EXPIRED

SERIES 3 - EXPIRED

Ability and Commitment to

Supporting the Ultimate

Customer/Guest Experience

Excellent Communication

Skills

Time Management abilities

Complete understanding of

both Sales and Operations

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