Supply Chain Operations Manager

Janet Rivera

**************@*****.*** 626-***-**** Adelanto, CA

https://www.linkedin.com/in/janet-rivera-997962193/

SUMMARY

Operations Supervisor and Manager, Carrier Specialist, Team Leader, with 18 years of experience in logistics and supply chain management and Intermodal, Dispatching, Safety, Inventory

Proven expertise in project management, process improvement, and operations oversight,

with a strong track record in staff training and Coaching development. Seeking to leverage skills in workflow planning and

cross-functional communication to drive operational excellence. Meeting targets for success of entire department

WORK EXPERIENCE

Redstar Logistics, Carson, CA

Drayage Operations Manager Oct 2022 – May 2025

. Lead and supervise all aspects of freight operations

. Develop and implement strategic work procedures to meet the evolving demands of the department

. Evaluate, manage, assign and supervise workloads and tasks

. Supervise hourly staff across various operations and act as primary point of contact for workplace concerns and questions

. Ensure production goals are met by managing tonnage, payroll and other administrative functions

. Plan hourly employee schedules to meet daily operations goals and lower costs

. Enforce all, FMCSR, OSHA, CCMTA, NSC and DOT policies, rules, regulations, and laws

. Implement all applicable workplace policies and procedures and enforce compliance to optimize network performance

. Ensure customer freight is processed, handled, loaded and delivered timely and damage free

. Coach and develop employees on proper techniques and quality requirements, including conducting new employee hire evaluations and determining whether to issue corrective action for violations

. Effectively direct a team to consistently meet or exceed productivity goals

. Make recommendations regarding hiring, suspension and termination

. Develop and present action plans to improve load average and model compliance

. Participate in internal safety and engagement committees

. Train employees in safety rules and processes

. Monitor and maintain organization within the shift to ensure safety and productivity

. Conduct daily staff meetings and communicate corporate messages, revisions to policies and procedures to all team members

. Inspect working conditions of tools and equipment needed for safe operation within the workplace and direct the correction of any improper or adverse conditions that exist

. Provide instruction, analyses, suggestions and ideas for improvement of operations within the shift and the service center

• Negotiate contracts with vendors and suppliers to secure optimal pricing and terms, fostering positive

communication to reduce miscommunications and missed deadlines.

Next Trucking, Long Beach, Carrier Account Manager Feb 2020 – Aug 2022

. Managed and nurtured relationships with carrier partners, optimizing service delivery and ensuring alignment with

company logistics strategies.

. Manage daily business activities of assigned accounts which include pricing, shipments, scheduling of orders, order entry, security of new orders and ensuring the highest level of services possible, doing so under the guidance of the Company’s Sales Standard Operating Procedures.

. Develop necessary business through existing or new customers in assigned territory to ensure the Company has an adequate market share in the area.

. Develop and maintain product knowledge of all the Company’s products by attending various technical training seminars offered and self-study.

. Responsible for sending samples, literature, testing data and necessary documentation to the customers. Initiate and follow through, with product assurance, resolution of any dispute that involves an order.

. Respond to customers’ requests for quotation in a timely, accurate manner. Visit assigned customers on a regular basis to maintain good relationships with them. Offer new ideas and opinions on how to improve any aspect of the Company thought the proper channels.

. Work closely with the Production department to ensure availability of product in the appropriate areas.

Central Transport Rancho Cucamonga, CA

Operations Fleet Manager Jan 2019 - Jan 2020

. Managed and optimized the operational efficiency of a large-scale fleet, ensuring timely maintenance, compliance

with safety regulations, and cost-effective logistics strategies at Central Transport.

. Oversee dock operations for your designated section of the terminal dock.

. process of loading, managing forklift traffic, and overseeing proper picking/sortation of palletized freight.

. Ensure proper load of carriers by monitoring the cube and weight of trailers.

. Provide leadership and accountability to a team of drivers, dock workers and dock hand·

. Monitor dock production, ensuring facility key performance indicator goals are met and/or exceeded.

. Monitor hours and overtime.

. Maintain a safe work environment compliant with state and federal DOT/OSHA standards.

. Ensure company operational model compliance.

. Support a culture of excellence in quality of products to internal and external customers.

Southern Counties Express Compton, CA Long Beach, CA

Partner Carrier Dispatcher / Operations Fleet Manager Feb 2008 – Nov 2019

. Managed daily operations of an 80-door facility, supervising up to 45 company drivers and coordinating routes,

deliveries, and terminal activities to ensure efficient service and compliance with DOT/OSHA standards.

. Oversaw partner carriers and managed logistics operations, including container lifecycle monitoring, scheduling,

and appointment setting, to maintain timely delivery and operational fluidity.

. Facilitated collaboration through daily Zoom meetings with partner carriers, addressing operational issues,

coordinating resources, and providing ongoing support and training to ensure consistent productivity.

. Participated in recruitment and training processes while evaluating employee performance and aligning operations

with customer requirements, enhancing overall team effectiveness and service quality.

BNSF Railroad Los Angeles, CA

Yard Clerk / Inventory Specialist / Dispatcher Jun1998- Nov 2007

. Facilitated efficient yard operations by assisting drivers with container locations and managing gate and out gate, Inbound and Outbound train entrance

transactions, ensuring timely order completion.

. Railroad operations and corporate business practices, as well as the railroad regulatory environment

. Scheduled yard hostlers and coordinated shuttle movements between yards, optimizing space for westbound trains

while maintaining safety protocols.

. Communicated effectively with customers and management, addressing inquiries and providing updates on freight

movements and daily operational issues.

. Compliance with BNSF’s employment policies, safety rules, union agreements, and Association of American Railroads (AAR)/Federal Railroad Administration (FRA) regulations.

EDUCATION

El Camino College

No Degree, CNA Certified

Lawndale, CA

Jun 1994

Los Angeles High School

High School Diploma

Los Angeles, CA

June 1993

CERTIFICATIONS

CNA - Certified Nurse Assistant

SKILLS

Project Management • Staff Training • SAP Expertise • Workflow Planning • Microsoft Office Suite Expertise • Process

Improvement • Operations Oversight • Customer Relationship Management • Conflict Mediation • Performance

Monitoring and Evaluation • Cross-Functional Communication • Client Relations • Critical Thinking • Per Diem

Negotiation • Port Knowledge • Supply Chain Distribution • Teambuilding • Import / Export Shipments • Freight

Broker • DOT Regulations • Osha . KPI.

Contact this candidate