Customer Service, Office Manager
Resume:
Alicia Purvis
Cumming, GA *****
**************@*****.***
Professional Summary
Customer service oriented office manager with an eleven year background in a busy law office. Core competencies include excellent written and verbal communication skills, strong organizational and planning skills, and a focus on client care and satisfaction as well as excellent time management skills. Handles tasks with accuracy and efficiency. Authorized to work in the US for any employer
Work Experience
Time away from work
December 2019 to February 2024
In November of 2019 my employer, friend, and ex husband passed away. After closing down his law office I took the next four years to be 100% present for my children. As the only parent it was important for me to be there for every game, every play, every band performance, and anything else that was of any importance to my children. I also wanted to just be available to them always for some time. My oldest is turning 20 this year and my youngest is now a junior in high school with a car and driver's license. This means that while attending his basketball games and other events is still very important to me, I now have the time to focus on my career, work life, my future whatever that may be. I'm open to all possibilities and excited to seek new opportunities.
Note: I have a small antiquing, vintage, handmade, and home interiors business that I have been growing over the last four years. I gained many new and useful skills during this time away from my regular employment. Always adding new skills and tricks to " my bag"
Office Manager/Legal Assistant
Jeffrey S. Purvis Atty, Cumming-Cumming, GA
July 2008 to November 2019
● Manage and maintain attorney’s schedules
● Answer phone calls and direct calls to appropriate parties or take messages
● Attend meetings to record minutes
● Compile, transcribe, and distribute minutes of meetings
● Greet visitors and determine if they should be given access to specific individuals
● Read and analyze incoming memos, submissions, and reports to determine significance and plan their distribution
● File and retrieve legal documents, records, and reports
● Make travel arrangements for attorneys
● Open, sort, and distribute incoming correspondence including faxes, emails, and postal mail
● Prepare responses to correspondence containing routine inquiries
● Prepare agendas and make arrangements such as coordinating catering for luncheons and other meetings
● Meet with individuals on behalf of attorneys
● Prepare and process legal documents and papers such as subpoenas, complaints, appeals, motions, and pretrial agreements
● Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, attorneys, and court officials
● Organize and maintain law libraries, case files, and client files
● Schedule and make appointments
● Assist attorneys in collecting information such as police reports, discovery packets, videos, and other records
● Prepare and distribute invoices to bill clients or mi to pay account expenses
● Attend legal meetings such as client interviews, witness interviews, hearings,and depositions and take notes
● Review legal publications and perform database searches to identify laws and court decisions relevant to pending cases
● Maintain a high level of confidentiality
● Perform general office duties such as ordering supplies, maintaining records, management of filing systems, and basic bookkeeping
Lead Pre-K Teacher
Kids -R- Kids-Cumming, GA
August 2002 to June 2006
● Instruct students individually and in groups adapting teaching methods to meet students’ varying needs, abilities, and interests
● Observe and evaluate children’s performance, behavior, social development, and physical health
● Establish clear objectives for all lessons, units, and projects and communicate those objectives to students
● Identify children showing signs of emotional, developmental, or health related problems and discuss with supervisor and parents/guardians
● Meet with parents/guardians to discuss their child’s progress
● Prepare and implement remedial programs for students requiring extra help
● Maintain accurate and complete student records
● Plan and schedule lesson plans using approved curriculum
● Administer standardized achievement tests and interpret results to determine developmental levels a Front Desk Receptionist
Cumming Veterinary Clinic-Cumming, GA
May 1998 to August 2000
• Answering phones
• Scheduling
• Collections
• Appointment reminder calls
• Yearly vaccination reminders
• Intake/outtake
• File/record keeping
• Customer service
• Cleaning
• Prescription preparation
• Preparing labs
Education
BA in Early Childhood Education
Gainesville College and State University
1998 to 2001
Skills
• Early childhood education
• Account management
• Research
• Early Childhood Education
• Schedule management
• Leadership
• Typing
• Time management
• Customer retention
• File management
• Writing skills
• Events management
• Personal Assistant Experience
• Microsoft Office
• Veterinary experience
• Animal care
• Event planning
• Editing
• Appointment scheduling
• Customer service
• Supervising experience
• Calendar management
• CPT coding
• Teaching
• Phone etiquette
• Medical terminology
• Administrative Experience
• Budgeting
• Classroom experience
• Customer acquisition
• Cash handling
• Legal research
• Childcare
• Animal restraint
• Computer skills
• Criminal defense law
• Management
• Organizational skills
• Microsoft Word
• Data entry
• Office management
• Relationship management
• Sales
• Medical office experience
• Curriculum Development
• Windows
• Customer relationship management
• Data management
• Legal Drafting
• Interviewing
• Computer literacy
• Communication skills
• Microsoft Excel
• Conflict management
• Personal assistant experience
• Upselling
• Project management
• Proofreading
• Legal Research
• Curriculum development
• Pet care
• Bookkeeping
• Transcription
• Customer support
• Microsoft Powerpoint
• Volunteer management
Certifications and Licenses
First Aid Certification
Teaching Certification
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